October 30, 2014, 08:39:35 AM

Author Topic: 24-70 II slight clicking sound when zooming  (Read 39814 times)

Northstar

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Re: 24-70 II slight clicking sound when zooming
« Reply #210 on: February 26, 2014, 06:01:40 AM »
Wants to buy a 03xxx lens - very sharp, same click click sound. Go to another shop, get a 08xxx lens - sharp also, same click click sound!

At the end...is the noise indicating an issue or not? Did someone buy it such lens and kept for long time? How this evolves?

It's too soon to know.  I've had mine for 10 months and it has a faint clicking sound, but no other issues....images are wonderful.
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Re: 24-70 II slight clicking sound when zooming
« Reply #210 on: February 26, 2014, 06:01:40 AM »

neuroanatomist

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Re: 24-70 II slight clicking sound when zooming
« Reply #211 on: February 26, 2014, 08:47:34 AM »
Wants to buy a 03xxx lens - very sharp, same click click sound. Go to another shop, get a 08xxx lens - sharp also, same click click sound!

At the end...is the noise indicating an issue or not? Did someone buy it such lens and kept for long time? How this evolves?

We may not know that for a long time...   The other thing we don't know is what is actually causing the clicking sound.  However, a clicking sound usually results from two parts coming into contact. The fact that some copies have the sound and others don't suggests it's not normal (no matter what Canon says).   I can't help but think that over time, that's not a good thing – either those parts will wear down leading to a malfunction, or the friction will result in small pieces of those parts breaking off inside the lens, resulting in potential damage. 
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tron

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Re: 24-70 II slight clicking sound when zooming
« Reply #212 on: February 26, 2014, 09:31:12 AM »
Having read of so many problems about this lens I could not resist the temptation any more so I created a poll  ;D

KKCFamilyman

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Re: 24-70 II slight clicking sound when zooming
« Reply #213 on: March 29, 2014, 12:31:08 AM »
I had june 2012 copy i sold because it just had af consistancy issues canon refused to acknowledge. I just got a new black and grey boxed one today from bestbuy and it is an 082 batch (8-13) i think. The zoom ring is tighter and when i pick it up nothing feels loose like my original had felt like something was loose. It seems just as sharp. No dust or bubbles. I tried to mimick that youtube video and do not hear that same clicking noise so hope i got a good copy. Any suggestions to test before i send off the rebate upc?
1Dx, 5D3, 16-35 f4 L IS, 24-70L II, 70-200 f2.8 IS II L, Sigma 35mm 1.4, 85mm 1.2 ii L, 100mm 2.8L macro, 70-300 L, 40mm 2.8, 3 x 600ex rt, ST-E3

Viggo

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Re: 24-70 II slight clicking sound when zooming
« Reply #214 on: March 29, 2014, 05:27:06 AM »
I had june 2012 copy i sold because it just had af consistancy issues canon refused to acknowledge. I just got a new black and grey boxed one today from bestbuy and it is an 082 batch (8-13) i think. The zoom ring is tighter and when i pick it up nothing feels loose like my original had felt like something was loose. It seems just as sharp. No dust or bubbles. I tried to mimick that youtube video and do not hear that same clicking noise so hope i got a good copy. Any suggestions to test before i send off the rebate upc?

The first I had with the clicking sound, there was no need to test it in anyway, it was there when touching the zoomring. The new one I got back when this thread started has worked perfect since then, and I use it a lot in all temps and weather, no issues found whatsoever.

Can anyone say if they have bought new lenses lately if they still click or squeak or have bubbles and or AF issues? Would be interesting to know if they're getting better.
1dx, 24-70 L II, 50 Art, 200 f2.0 L

KKCFamilyman

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Re: 24-70 II slight clicking sound when zooming
« Reply #215 on: March 29, 2014, 11:30:56 AM »
Mine does have a tight zoom ring around24-35 then is smother like it gets stuck a little then goes fine. Anyone have that issue? Is this normal? No clicking just a tight zoom ring.
1Dx, 5D3, 16-35 f4 L IS, 24-70L II, 70-200 f2.8 IS II L, Sigma 35mm 1.4, 85mm 1.2 ii L, 100mm 2.8L macro, 70-300 L, 40mm 2.8, 3 x 600ex rt, ST-E3

Krob78

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Re: 24-70 II slight clicking sound when zooming
« Reply #216 on: March 29, 2014, 12:10:36 PM »
 >:( I agree with others that it is quite annoying that Canon doesn't seem to acknowledge this issue.  One of the big problems with it, is that it doesn't do it every single time you use the lens.  When you spend close to $100 to send it in to Canon, there is a good chance that the lens won't do it, while in there possession.

What the Canon technician told me was that they tried it 3 or 4 times and it didn't present with the issue, so they cleaned it and shipped it back to me.  It was clicking within 4 images of me getting it back and using it...

They suggested it was the camera and told me to send that in too.  I commented that it did it with my XSi, my 7D and my 5D III and my son's 5D II.  Should I send all my cameras in, I asked?  Yes, he said... No thanks...  :(

The lens still does it periodically and yes, it still pisses me off!  I'm going to sell it and get a new one...
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Re: 24-70 II slight clicking sound when zooming
« Reply #216 on: March 29, 2014, 12:10:36 PM »

neuroanatomist

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Re: 24-70 II slight clicking sound when zooming
« Reply #217 on: March 29, 2014, 12:17:23 PM »
They suggested it was the camera and told me to send that in too.  I commented that it did it with my XSi, my 7D and my 5D III and my son's 5D II.  Should I send all my cameras in, I asked?  Yes, he said... No thanks...  :(

Wow, those Canon techs are really clueless.  The problem has nothing to do with the camera body.  Obviously, the real cause is the shoes you're wearing while using the lens - next time, send those in with the lens.

 ;)
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Viggo

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Re: 24-70 II slight clicking sound when zooming
« Reply #218 on: March 29, 2014, 12:43:39 PM »
They suggested it was the camera and told me to send that in too.  I commented that it did it with my XSi, my 7D and my 5D III and my son's 5D II.  Should I send all my cameras in, I asked?  Yes, he said... No thanks...  :(

The lens still does it periodically and yes, it still pisses me off!  I'm going to sell it and get a new one...

My god, what the .. kind of answer is that? I have, luckily for them, never experienced that kind of useless attitude with Canon tech here. It's like they're paid to annoy you, not help you with an answer like that.
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candyman

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Re: 24-70 II slight clicking sound when zooming
« Reply #219 on: March 29, 2014, 12:54:00 PM »
I'm surprised. I hope I will not run into this kind of support from Canon.
I had a problem with my 24-70 of Tamron. Battery drain while connected to the camera.
I contacted the servicecenter of Tamron. They acknowlegded the problem. Knew exactly what the solution was. I have sent it in and they replaced the circuitboard.
Exaclty what you should expect from support service.

R1-7D

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Re: 24-70 II slight clicking sound when zooming
« Reply #220 on: April 02, 2014, 02:21:07 PM »
You are not going to get any help from Canon on this issue. Trust me. Buy the extended warranty, and if the lens focuses well and is sharp, just keep it.


>:( I agree with others that it is quite annoying that Canon doesn't seem to acknowledge this issue.  One of the big problems with it, is that it doesn't do it every single time you use the lens.  When you spend close to $100 to send it in to Canon, there is a good chance that the lens won't do it, while in there possession.

What the Canon technician told me was that they tried it 3 or 4 times and it didn't present with the issue, so they cleaned it and shipped it back to me.  It was clicking within 4 images of me getting it back and using it...

They suggested it was the camera and told me to send that in too.  I commented that it did it with my XSi, my 7D and my 5D III and my son's 5D II.  Should I send all my cameras in, I asked?  Yes, he said... No thanks...  :(

The lens still does it periodically and yes, it still pisses me off!  I'm going to sell it and get a new one...
Cameras: 1DX, Canon M. Lenses: Canon EF 24-70mm f/2.8L II, Canon EF 70-200 f/2.8L IS II,  Canon EF 100mm f/2.8L Macro, Canon EF 2X III, Tokina SD 16-28mm f/2.8 FX, Canon M 18-55mm IS, Canon M 22mm. Flashes MT-24 580EXII

KKCFamilyman

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Re: 24-70 II slight clicking sound when zooming
« Reply #221 on: April 02, 2014, 10:29:30 PM »
I think for piece of mind I will get the extended and then if it gives trouble they just replace it.
1Dx, 5D3, 16-35 f4 L IS, 24-70L II, 70-200 f2.8 IS II L, Sigma 35mm 1.4, 85mm 1.2 ii L, 100mm 2.8L macro, 70-300 L, 40mm 2.8, 3 x 600ex rt, ST-E3

R1-7D

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Re: 24-70 II slight clicking sound when zooming
« Reply #222 on: April 02, 2014, 10:31:52 PM »
I think for piece of mind I will get the extended and then if it gives trouble they just replace it.

Exactly! Good luck.  :)
Cameras: 1DX, Canon M. Lenses: Canon EF 24-70mm f/2.8L II, Canon EF 70-200 f/2.8L IS II,  Canon EF 100mm f/2.8L Macro, Canon EF 2X III, Tokina SD 16-28mm f/2.8 FX, Canon M 18-55mm IS, Canon M 22mm. Flashes MT-24 580EXII

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Re: 24-70 II slight clicking sound when zooming
« Reply #222 on: April 02, 2014, 10:31:52 PM »

s2DoubleU

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Re: 24-70 II slight clicking sound when zooming
« Reply #223 on: June 09, 2014, 01:00:17 AM »
Did not see this thread earlier and got myself a retailer's version of the lens. "07" and has the clicking noise. What bothers me is on the long run if it'll get damaged internally, and for video there's a noticeable series of clicks (not as much with an external mic on top of the camera, but still hearable).

Here's my video of the sound. Getting it exchanged to see if other lenses will have it too. Can't see much issues with photography (except for possible long term damages) but for video, its immediate thus not so great.

https://www.youtube.com/watch?v=xyJfFApz6mA

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Re: 24-70 II slight clicking sound when zooming
« Reply #224 on: July 23, 2014, 10:26:52 PM »