October 02, 2014, 01:17:27 PM

Author Topic: 24-70 II slight clicking sound when zooming  (Read 38240 times)

lastcoyote

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Re: 24-70 II slight clicking sound when zooming
« Reply #30 on: October 21, 2013, 06:05:08 AM »
Hi Guys,

NEW member here! But I just found this thread after getting my spanking new 24-70mm f2.8ii from Amazon. I immediately noticed the "Tick Tick Tick" sound while zooming both from 24 to 70 and back. It one of the newer batches with the new CENTER PINCH lens caps. It seems to catch at regular intervals which leads credence to someone here mentioning that it is some kind of sensor/brush that relays focal length data to the camera.

The lens is otherwise just great optically. There doesn't seem to be many forum threads on the Internet regarding this issue. I wonder if folks are simply not hearing it or if it is a rare occurrence.

Has folks been able to swap out for non clicking ones that are of recent production? I got the lens at the recent price drop and love it. Thanks for all your help, folks!

I got mine exchanged at the beginning of June for a pre 2013 build after my discovery of the clicking/ticking sound on previous copy I had. Not sure what the options are now really. I'd of hoped that it would be sorted out by now with new copies but maybe not. I also find it strange that there's not more talk of the issue. I guess some have better hearing than others or maybe it doesn't bother other people. Certainly would bug me though. I've still no idea as well why it only appeared from 2013 copies onwards. They must have changed something I guess. Maybe it doesn't do it with all of them too. Could be to do with how tight the zoom ring has been adjusted etc.
Canon 5D Mark III | BG-E11 | 24-70 f2.8L II | 70-200 f2.8L IS II | 100 f2.8L IS Macro | 135 f2L | MP-E 65 f2.8 | MT-24EX | 600EX-RT | ST-E3-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #30 on: October 21, 2013, 06:05:08 AM »

M.ST

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Re: 24-70 II slight clicking sound when zooming
« Reply #31 on: October 21, 2013, 06:07:01 AM »
to Viggo:

Old style = 2012

docsmith

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Re: 24-70 II slight clicking sound when zooming
« Reply #32 on: October 21, 2013, 06:50:20 AM »
Very helpful thread.  I am one of the people that jumped on the sale last week.  Mine came in on Friday.  I've been testing it over the weekend.  Everything checks out except...a very audible clicking sound when adjusting the focal length.

It has a pinch cap. March 2013 construction based on TDP guidelines...
http://www.the-digital-picture.com/Canon-Lenses/Canon-Lens-Aging.aspx

lastcoyote

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Re: 24-70 II slight clicking sound when zooming
« Reply #33 on: October 21, 2013, 07:16:54 AM »
Very helpful thread.  I am one of the people that jumped on the sale last week.  Mine came in on Friday.  I've been testing it over the weekend.  Everything checks out except...a very audible clicking sound when adjusting the focal length.

It has a pinch cap. March 2013 construction based on TDP guidelines...
http://www.the-digital-picture.com/Canon-Lenses/Canon-Lens-Aging.aspx

huh well there you go someone else with it. i definitely think it's most likely in pretty much all of the 2013 onwards ones. just that some people can't hear it. which is concerning as like you say it's pretty audible. outside it's not quite so noticeable but in a quiet room indoors it's very noticeable. I'd expect that if you used it for video then the cameras built-in mic would probably pick it up.

I was fortunate to buy from a seller who allowed me to exchange to one that was from 2012. I'd guess these are now pretty scarce. So I guess peoples only option is to either live with it or send to Canon with the specific instructions to fix the noise. Which is a shame as I'm of the mind that it's totally unacceptable to have to send a brand new 'anything' in to manufacturer to fix something.
« Last Edit: October 21, 2013, 07:28:46 AM by lastcoyote »
Canon 5D Mark III | BG-E11 | 24-70 f2.8L II | 70-200 f2.8L IS II | 100 f2.8L IS Macro | 135 f2L | MP-E 65 f2.8 | MT-24EX | 600EX-RT | ST-E3-RT

strangelove

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Re: 24-70 II slight clicking sound when zooming
« Reply #34 on: October 21, 2013, 07:55:03 AM »
That's so weird... I thought it was just me.

I bought one from BandH last week when the price fell to $1699 (with the rebate) and it came on friday.  I immediately noticed it because I am so used to buying used, and always checking the mechanisms.  It was silent when zooming in, all the way to 70mm.  It was when zooming out, the whole way to 24mm that it made the clicking sound.

Mine is also a March 2013 model with the pinch style cap.  Seems to be a theme emerging with the production dates no?

I don't know about you guys, but I'm a public school teacher-- if I'm going to spend that much on a lens, I think it should be perfect.  Got an RMA from BandH and am sending it in today. 

Hopefully won't have to wait too long for replacement...

« Last Edit: October 21, 2013, 07:58:15 AM by strangelove »

takesome1

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Re: 24-70 II slight clicking sound when zooming
« Reply #35 on: October 21, 2013, 10:03:51 AM »
With everyone getting two or three copies and sending them back,

Where do all the returns go?
There should be more refurbs than new.

I wonder if everyone is getting the same body with the clicking noise.

strangelove

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Re: 24-70 II slight clicking sound when zooming
« Reply #36 on: October 21, 2013, 10:22:43 AM »
Good question!

Either way, if the next one does it too... I'm going to take that as a sign, and get the Tamron instead!  :-\

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Re: 24-70 II slight clicking sound when zooming
« Reply #36 on: October 21, 2013, 10:22:43 AM »

takesome1

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Re: 24-70 II slight clicking sound when zooming
« Reply #37 on: October 21, 2013, 10:27:23 AM »
Good question!

Either way, if the next one does it too... I'm going to take that as a sign, and get the Tamron instead!  :-\

I wouldn't, once you get a good copy it just doesn't get better IMO.

TWI by Dustin Abbott

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Re: 24-70 II slight clicking sound when zooming
« Reply #38 on: October 21, 2013, 11:42:12 AM »
Good question!

Either way, if the next one does it too... I'm going to take that as a sign, and get the Tamron instead!  :-\

I wouldn't, once you get a good copy it just doesn't get better IMO.

There is a certain "lottery" with the Tamron, too (I love my copy, but it is my second).  I think the reality is that when you are a demanding consumer (as probably most people on this forum are), you have to be prepared for a process when acquiring a new lens.  The work to get a great copy is worth it, and there is sample variation from all manufacturers. 
6D x 2 | EOS-M w/22mm f/2 + 18-55 STM + EF Adapter| Rokinon 14mm f/2.8 | Tamron 24-70 f/2.8 VC | 35mm f/2 IS | 40mm f/2.8 | 100L | 135L | 70-300L -----OLD SCHOOL----- SMC Takumar 28mm f/3.5, Super Takumar 35mm f/3.5, SMC Takumar 55mm f/1.8, Helios 44-2 and 44-4, Super Takumar 150mm f/4

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #39 on: October 21, 2013, 11:54:22 AM »
Wow! I never imagined that I would get such a rapid response from so many members! Thanks, everyone!

So now I am stuck. It seems like that 2013 production units may all have the ticking zoom rings to some level and it depends on how picky and perhaps how good a user's hearing may be. And yes, mine is a March 2013 unit. The zoom ring is definitely very stiff and the ticking seems more obvious zooming out from 70 to 24 than from 24 to 70.

It seems some members were able to get good units by exchanging for 2012 units but that may not be possible since Amazon seems to stock fresh lenses especially since the recent, limited time sale. I have 30 days to make my mind up. I'm only on day 5. I'm hoping to hear back from more owners, especially those who exchanged 2013 for 2013 units with the center pinch lens caps. I'm just worried I might get a back unit with the same ticking and have a bad element for example. Decision. Decision.

Regardless, I appreciate all the feedback and suggestions. Please keep us all updated if you did swap out and had good success.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #40 on: October 21, 2013, 12:00:47 PM »
Very helpful thread.  I am one of the people that jumped on the sale last week.  Mine came in on Friday.  I've been testing it over the weekend.  Everything checks out except...a very audible clicking sound when adjusting the focal length.

It has a pinch cap. March 2013 construction based on TDP guidelines...
http://www.the-digital-picture.com/Canon-Lenses/Canon-Lens-Aging.aspx

docsmith,

Who did you buy yours from? I believe only 4 vendors did the "price drop" which included Bestbuy, Amazon, B&H, and Adorama. Thanks!
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #41 on: October 21, 2013, 12:03:40 PM »
I don't know about you guys, but I'm a public school teacher-- if I'm going to spend that much on a lens, I think it should be perfect.  Got an RMA from BandH and am sending it in today. 

Hopefully won't have to wait too long for replacement...

Please keep us all posted. It's not a small investment if you are not a professional photographer like most of us here. And I too want the best for my hard earned money. I'd like to see if you 2nd unit is any better. Thank you.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #42 on: October 21, 2013, 12:07:20 PM »
Good question!

Either way, if the next one does it too... I'm going to take that as a sign, and get the Tamron instead!  :-\

I wouldn't, once you get a good copy it just doesn't get better IMO.

There is a certain "lottery" with the Tamron, too (I love my copy, but it is my second).  I think the reality is that when you are a demanding consumer (as probably most people on this forum are), you have to be prepared for a process when acquiring a new lens.  The work to get a great copy is worth it, and there is sample variation from all manufacturers.

Very true indeed. I had 2 copies of the Tamron and both had focus or softness issues. And the fact that 70mm was more like 60-65mm was not what I wanted. I had the Canon 24-70 Mark 1 and the long end was actually longer than 70mm. It felt more like a 75mm. It was great for portraits at that FL. So the Canon is my only choice at this point.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #42 on: October 21, 2013, 12:07:20 PM »

ChrisM

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Re: 24-70 II slight clicking sound when zooming
« Reply #43 on: October 21, 2013, 01:04:40 PM »
I bought one from BandH last week when the price fell to $1699 (with the rebate) and it came on friday.  I immediately noticed it because I am so used to buying used, and always checking the mechanisms.  It was silent when zooming in, all the way to 70mm.  It was when zooming out, the whole way to 24mm that it made the clicking sound.

Hopefully won't have to wait too long for replacement...

I, too, bought one from BandH last week when the price became irresistable...and it also arrived on Friday. Before unboxing it, I found this thread. So with dread filling my stomach, I checked the serial number against TDP's chart and, to my surprise, found I'd been sent a November 2012 build. With hope, now, I unboxed it...found it had the side-pinch cap...then checked for clicking. Nothing. Even holding the lens to my ear all I heard was the usual 'swoosh', whether zooming out or in.

Clearly I lucked out, but my point in posting is to suggest that you call BandH to see if they still have any 2012 build items in stock. I hope it works out for you.

silversurfer96

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Re: 24-70 II slight clicking sound when zooming
« Reply #44 on: October 21, 2013, 01:50:02 PM »
I hope I don't regret my decision.  When BB first dropped the price with sales tax, I was one of the first to buy it.  Before long, I have the new 24-70 II lens in my hands.  After a few shots, I was blown away by the image quality.  But there was something that keep bothering... why the old side pinch cap... why?  I bought it brand new... why does it have the old style cap.  But after a few days, I decided that I can just replace it with the center-style pinch cap.   I was again a happy camper... Then Amazon started selling the same lens at the price dropped price.. Then B&H... At that time, Adorama has entered the scene yet.  I couldn't take advantage of Amazon because of the sales tax thing in CA.  However, I called B&H and found they were selling at the same price without sales tax and free shipping.  Placed the day.... Since that time, I have returned my good copy from BB.   Now I am waiting for it to arrive some time later this week.  I am hoping that I don't have this issue on my new expecting lens.  That would be a bummer that I sent in a perfect good 2012 copy for a new version with the tick-tick-tick sound while zooming.
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Re: 24-70 II slight clicking sound when zooming
« Reply #44 on: October 21, 2013, 01:50:02 PM »