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Author Topic: 24-70 II slight clicking sound when zooming  (Read 35900 times)

RC

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Re: 24-70 II slight clicking sound when zooming
« Reply #75 on: October 23, 2013, 11:50:56 AM »
Mine is being delivered by end of today.  I've practically got my RMA form filled out. 

This break-in period is nonsense IMO.

The clicking sound you guys are hearing is the elements 'crossing' over through the zoom range....
This was my initial thought too but of course I have no evidence that this is case.  The real concern is the inconsistency.  Some lens are noisy while others are quiet, that in itself is enough to be concerned.  Therefore if mine is noisy (which I am fully expecting it will be), it's going back.
« Last Edit: October 23, 2013, 12:29:03 PM by RC »

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Re: 24-70 II slight clicking sound when zooming
« Reply #75 on: October 23, 2013, 11:50:56 AM »

digitalpuppy

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Re: 24-70 II slight clicking sound when zooming
« Reply #76 on: October 23, 2013, 12:23:28 PM »
Comments like these are/is why you should NOT trust everything you read on the internet.

<snip>

When its my lens that makes the clicking noise, it doesnt bother me, because i know its a normal part of a zoom lens opperation.
I appreciate your comments.  As one who has never owned a lens of this quality before, I'm worried that these "new" lenses don't have the same response/feel as the 'old' ones.  If the experienced users are saying be cautious, and the Canon CSRs are saying that the clicking behavior isn't as expected, then I worry.

Moreover, I plan on doing a bunch of video and the OP's original concern was for the noise induced by the clicking which is unacceptable for my use.

I really hope I get a lens that doesn't have this "feature".   :-\
« Last Edit: October 23, 2013, 12:31:04 PM by digitalpuppy »
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dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #77 on: October 23, 2013, 12:50:42 PM »
I am getting mine tomorrow from B&H.  I am crossing my fingers, but there is a strong possibility that it will have it.  I am just curious... I know that Adorama was doing the same sale, too, but in a shorter window... Anyone bought from Adorama with the clicking issue?  What about lens from Amazon?  Is this limited to the batch from B&H?

UPDATE!!!

I got my replacement lens just an hour ago. It is from the older batch. It was manufactured in October of 2012 with the old style side squeeze lens cap. And here are my observations:

1) It does NOT tick or click whatsoever when I turn the zoom ring! YES!

2) The zoom ring is less tight to turn vs the new 2013. It's smooth just like my 24-105. I felt I needed to use about 30% more force to zoom in and out with the 2013 unit I returned.

3) It nailed focus without any AF Micro Adjustments. It's sharper than the replacement based on controlled tests both at MFD and at infinity. Copy variation I suppose.

4) AF seems a smidge faster and less loud. Again, I'm attributing this to copy variation.

So all in all, I'm very extremely happy now. It now truly blows away all my other lenses including my primes at the same focal length...maybe not the new 40mm STM but it's close. At this point, I'm submitting my rebate and putting my 24-105 on eBay.

I am not sure what to say to folks who have the ticking issue. I personally chose to swap mine and it paid off. I just would be bothered by it each time I used it with the noise. It may not pan out to much. Honestly, I'm afraid that if I were to sell it in a few years, the new buyer may return it. But that's just me being anal about such things. $1699 is still a lot of money for a hobby.

FWIW, I also swapped out my new 85mm f1.8 recently after my first copy had a decentered element and had huge amounts of CA at 1.8. The replacement was sharper by miles and had almost no CA even at 1.8. I know it's a consumer grade lens so it's probably not held to as tight standards.

Good luck to all members regardless of what you choose to do. At the end of the day, it's the image you capture that matters. If you aren't sure about your copy, go to your local photography store and test one of their copies. Canon will stand behind you...until the warranty runs out. But I personally hate to have someone open up my lens and get dust all over the elements on the inside. That would bother me even more.
« Last Edit: October 23, 2013, 12:52:34 PM by dsc888 »
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

Vigood

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Re: 24-70 II slight clicking sound when zooming
« Reply #78 on: October 23, 2013, 01:23:43 PM »
I am getting mine tomorrow from B&H.  I am crossing my fingers, but there is a strong possibility that it will have it.  I am just curious... I know that Adorama was doing the same sale, too, but in a shorter window... Anyone bought from Adorama with the clicking issue?  What about lens from Amazon?  Is this limited to the batch from B&H?

I originally bought my 24-70mm from Amazon during the $1699 deal. This copy was dated Apr 2013 with the new center cap and has no clicking issue. Since Amazon charges Tax in CA, I am planning to return mine back to Amazon and I purchased another one from Adorama which I just received an hour ago. It is also dated Apr 2013 and this one does have clicking issue.  :(
« Last Edit: October 23, 2013, 05:02:24 PM by Vigood »

silversurfer96

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Re: 24-70 II slight clicking sound when zooming
« Reply #79 on: October 23, 2013, 01:25:34 PM »
dsc888,
  I am glad that there is a happy ending story for you.  I am excited that there is a light at the end of the tunnel.  Like you, this is a hobby for me and yes, short of a penny, $1700 is alot of money.  Therefore, we expect nothing less, short of perfection.  I saw your posting on depreview as well. Congrats to your new lens.  Happy shooting... :)
7D | 5D3 | 24-105 4.0 | 24-70 2.8 II | 70-200 2.8 II | 40 2.8 | 580EX II

Tonyphotos

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Re: 24-70 II slight clicking sound when zooming
« Reply #80 on: October 23, 2013, 02:02:59 PM »
Can anyone post a video or audio with this clicking sound? I would appreciate that, thank you!

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #81 on: October 23, 2013, 02:07:11 PM »
dsc888,
  I am glad that there is a happy ending story for you.  I am excited that there is a light at the end of the tunnel.  Like you, this is a hobby for me and yes, short of a penny, $1700 is alot of money.  Therefore, we expect nothing less, short of perfection.  I saw your posting on depreview as well. Congrats to your new lens.  Happy shooting... :)

silversurfer96,

Thank you! I appreciate your post. I kept my Mk1 for almost a decade and paid $1350 for it back in 2003 from B&H. Adjusted for inflation, the new MkII should cost about $1650 or so in today's money. So $1699 was a no brainer. Plus GearShop is still offering a $50 instant discount if you create a gear list on their site...owned by DPReview and Amazon, of course.

But I hear what you are saying. As much as I do know that even L lenses are mass produced goods, I want the one I pay for with my hard earned money to be as close to perfect as possible. Nice catch on the DPReview post ;D I thought I would get better responses there but it seems more folks hang around here instead. Happy Shooting to you as well.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #81 on: October 23, 2013, 02:07:11 PM »

longtallkarl

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Re: 24-70 II slight clicking sound when zooming
« Reply #82 on: October 23, 2013, 05:47:52 PM »
i just got my 24-70 from b&h also from the $1699 deal.  it has a march '13 date code, and thankfully no clicking while zooming.  just thought i'd add that to the data pool...

-k

digitalpuppy

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Re: 24-70 II slight clicking sound when zooming
« Reply #83 on: October 23, 2013, 05:50:18 PM »
i just got my 24-70 from b&h also from the $1699 deal.  it has a march '13 date code, and thankfully no clicking while zooming.  just thought i'd add that to the data pool...

-k
Wow!  That's great to read.  I've got my fingers crossed!

Just a little puppy trying to make it in a big digital world.

wfmiller

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Re: 24-70 II slight clicking sound when zooming
« Reply #84 on: October 23, 2013, 07:46:18 PM »
I talked with CPS and the Techies on the 800 number. They both said that clicking is not good and to send it back or in to them to get it repaired. They said it is NOT NORMAL!!

I am sending mine back tomorrow and requesting a replacement. Talked to the dealer about the replacement and he said that they will check it out before they send it to me!! That works!!

Good or bad normal or not I am not taking any chances!!!
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dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #85 on: October 23, 2013, 09:42:11 PM »
i just got my 24-70 from b&h also from the $1699 deal.  it has a march '13 date code, and thankfully no clicking while zooming.  just thought i'd add that to the data pool...

-k

Great to hear about your luck! Thanks for sharing. Now this has got me wondering about the possibility of a very large batch of lenses that are perhaps just "slightly" out of spec.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #86 on: October 23, 2013, 09:48:15 PM »
Mine is being delivered by end of today.

Please let us know when you have had a change to use and test your lens a bit. Hope yours is nice and quiet.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

dsc888

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Re: 24-70 II slight clicking sound when zooming
« Reply #87 on: October 23, 2013, 09:54:16 PM »
I talked with CPS and the Techies on the 800 number. They both said that clicking is not good and to send it back or in to them to get it repaired. They said it is NOT NORMAL!!

Thanks for your input. That was interesting. I went and tested every zoom lens I have and an old Tamron 28-300 and even my very first el cheapo Canon 28-80. NONE of them made the ticking noise. So I personally feel good that I swapped for a quiet unit. For all we know, this may all pan out to be nothing at all but I didn't want to find out I was wrong when I have to pay out of pocket for repairs.
5D3 | SL1 with 18-55 STM | 24-70L Mkii | 24-105L | 17-40L | 40mm 2.8 | 50mm 1.4 | 85mm 1.8 | 135L | 550EX | 600EX-RT

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Re: 24-70 II slight clicking sound when zooming
« Reply #87 on: October 23, 2013, 09:54:16 PM »

neuroanatomist

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Re: 24-70 II slight clicking sound when zooming
« Reply #88 on: October 23, 2013, 10:27:03 PM »
I talked with CPS and the Techies on the 800 number. They both said that clicking is not good and to send it back or in to them to get it repaired. They said it is NOT NORMAL!!

Allow me to re-order a previous post so that it makes sense:

"The clicking sound you guys are hearing is the elements 'crossing' over through the zoom range. Its normal..."

Comments like these are/is why you should NOT trust everything you read on the internet.

 ::) 8)
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RC

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Re: 24-70 II slight clicking sound when zooming
« Reply #89 on: October 23, 2013, 10:36:41 PM »
Mine is being delivered by end of today.  I've practically got my RMA form filled out. 

Just got my lens (20 minutes ago) and no clicking sound  :o ;D 8) (shocked, happy, cool!)

Date code is March, 2013 with the new style lens cap.   Got the day off tomorrow to play with my lens.  Once it tests good, I'll cut out the barcode out and send it in for my $300 Amex card.

What a long day, UPS didn't show up until after 7:00 PM.  Felt like a  kid waiting for Santa.

BTW, that lens cap is very nice, I think I may have to replace my others.
« Last Edit: October 23, 2013, 10:40:41 PM by RC »

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Re: 24-70 II slight clicking sound when zooming
« Reply #89 on: October 23, 2013, 10:36:41 PM »