I live in Arizona and all of my loaned equipment has come from, and had to be shipped back to, Virginia.
On the old plan we could rent the same lens twice a year. I wonder if I will be able to request a "back to back"?
The long eval period directly resulted in my purchasing the 200 f/2.0, 24-70 II, and the 400 f/2.8. It also ended up putting the 1DX and the 800mm on my list for future purchases (ok, I'll be honest, I'll probably wait for the 800 II, that thing is heavy!). Had I only tested the lenses for 1 or 2 days I wouldn't have been able to simulate actual ownership. I wouldn't have had time to hit the zoos and the outdoor areas I frequent. I can say I likely would have passed on the 400 if I hadn't used it in multiple locations as I was on the edge of justifying using different lenses with 1.4x/2.0x tc iiis and save the money.
Recently when I request CPS product I have taken to requesting "X or Y, whichever is available first" and have had a steady stream of lenses to demo. I have the 300 coming soon and can't wait!
Digitally tracking my cleanings is a nice to have and I (knock on wood) haven't had to leverage their repair facility yet. The eval program was really the biggest benefit to myself. Shipping product, insured, back to Virginia is spendy but with the long eval period I felt it was worth it. If it was a true 5 day eval, where the clock starts when I receive the lens and stops when I send it back, I think I could live with that. I can't (hope is more like it) believe with the new plan they would include to and from freight days as part of the loan as by reducing the overall loan time by a week, even with shipping, they enable a quicker inventory turn versus today's system.