So - Good News!!! I think all our anger got to them, because I just received this from CPS:QuoteI understand you are frustrated with the upcoming changes to the CPS Program and, I would like to address your concerns regarding the CPS Evaluation Loans. The length of the loan period is being changed to one week, as the email stated however, this will not include the time for shipping as the current loan program does. This change will allow you to have the loaner equipment in your hands for one week.
Sweet... now the question is does that include return shipping as well... and how do they enforce length of return shipment (i.e. ground vs 2 day vs overnight).... but at least this is a step in the right direction and showing they are actually listening.
A week plus shipping time is an improvement. Not ideal but better
Yea, that's not so bad.
And as far as I recall from the couple times I've used the program, you have to pay for return shipping (plus any insurance if you want to be safe). I'm betting that part hasn't changed, but it's always been that way so it's a wash.