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Author Topic: 5D Mark III Firmware Update 1.2.1 Battery Fault  (Read 5423 times)

Carnage

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5D Mark III Firmware Update 1.2.1 Battery Fault
« on: September 11, 2013, 10:00:21 PM »
Hi, after I upgraded my 5D mkiii to 1.2.1 my camera does not recognise my batteries which are original canon batteries. I even bought new ones just to be sure. I am certain it happened straight after the update and can find no cure at the moment except canon asking me to return the camera to them for repair. I know the update is supposed to do this for 3rd party batteries but not original canon batteries.. Has anyone come across this ? Cheers....

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5D Mark III Firmware Update 1.2.1 Battery Fault
« on: September 11, 2013, 10:00:21 PM »

R1-7D

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #1 on: September 11, 2013, 10:20:08 PM »
It is a known problem. I have three genuine Canon batteries and my 5D3 only recognizes one as authentic.
Cameras: 1DX, Canon M. Lenses: Canon EF 24-70mm f/2.8L II, Canon EF 70-200 f/2.8L IS II,  Canon EF 100mm f/2.8L Macro, Canon EF 2X III, Tokina SD 16-28mm f/2.8 FX, Canon M 18-55mm IS, Canon M 22mm. Flashes MT-24 580EXII

fugu82

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #2 on: September 11, 2013, 10:39:38 PM »
Bummer. Hope Canon makes it right.
My 5D3 running 1.2.1 even recognizes the Wasabi batteries I stuff into it.

scottkinfw

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #3 on: September 11, 2013, 10:51:38 PM »
I get that message when I use some 3rd party batts.  I just click OK and it works fine.

Does your camera work with the batteries?

sek
sek Cameras: 5D III, 5D II, EOS M  Lenses:  24-70 2.8 II IS, 24-105 f4L, 70-200 f4L IS, 70-200 f2.8L IS II, EF 300 f4L IS, EF 400 5.6L, 300 2.8 IS II, Samyang 14 mm 2.8 Flashes: 580 EX II600EX-RT X 2, ST-E3-RT
Plus lots of stuff that just didn't work for me

Carnage

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #4 on: September 11, 2013, 11:46:36 PM »
Yes , the camera still works but I get the "batteries not recognised " and press ok.. The batteries are not seen and indicates low battery all the time. Annoying really so I carry spare batteries just in case as I can't see battery levels. I do a lot of field work and it is just another thing to worry about on location. Here's hoping canon will recognise the problem or admit there is a problem. If they did at least I would know they are working on it. Just wanted to advise not to upgrade if you haven't already and wait for the next one..  :) Hope a fix comes soon..

Mt Spokane Photography

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #5 on: September 12, 2013, 12:26:08 AM »
Yes , the camera still works but I get the "batteries not recognised " and press ok.. The batteries are not seen and indicates low battery all the time. Annoying really so I carry spare batteries just in case as I can't see battery levels. I do a lot of field work and it is just another thing to worry about on location. Here's hoping canon will recognise the problem or admit there is a problem. If they did at least I would know they are working on it. Just wanted to advise not to upgrade if you haven't already and wait for the next one..  :) Hope a fix comes soon..
The fix is to send in your defective camera.  This is not a normal occurrence,   I've had two 5D MK III's and no issues like that.  Canon did apparently update some of their batteries about the first of the year.
 
Don't expect a firmware fix, it will likely never come.

duydaniel

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #6 on: September 12, 2013, 01:23:58 AM »
I have 2 batteries and don't have this issue.

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #6 on: September 12, 2013, 01:23:58 AM »

candyman

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #7 on: September 12, 2013, 01:28:28 AM »
I have 2 batteries and don't have this issue.
Neither have I
5DIII w/grip  |  6D  |  16-35L IS  |  24-70VC  |  70-200 f/2.8L IS II  |  70-300L  |  35 f/2 IS  |  50A  |  135L
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cliffwang

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #8 on: September 12, 2013, 03:16:53 AM »
I guess firmware 1.2.1 might do checksum based on both camera information and battery information.  Unfortunately the new algorithm has a flaw, so it doesn't work well with your camera.  It shouldn't affect any function of this camera.  I think Canon should fix the problem in the next firmware.  You should report the issue to Canon.
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R1-7D

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #9 on: September 12, 2013, 03:29:11 AM »
Cameras: 1DX, Canon M. Lenses: Canon EF 24-70mm f/2.8L II, Canon EF 70-200 f/2.8L IS II,  Canon EF 100mm f/2.8L Macro, Canon EF 2X III, Tokina SD 16-28mm f/2.8 FX, Canon M 18-55mm IS, Canon M 22mm. Flashes MT-24 580EXII

iaind

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #10 on: September 20, 2013, 02:07:03 PM »
I have some Canon batteries that 5d2 recognises but 5d3 does not after upgrade.

5DIII + BGE11 / 5DII + BGE6 / 40D + BGE2N /8-15 4L / 17-35 2.8L / 24 3.5L TS-E /24-70 2.8II L / 24-105 4L IS /Zuiko 50 1.4/ 100 2.8L Macro IS / 70-200 2.8L /180 3.5L/ 300 4L / 100-400L

sama

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #11 on: September 20, 2013, 03:53:33 PM »
It's likely that there are too many counterfeits out there.

Genuine and decoded third party batteries are fine on my 5DIII.

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #11 on: September 20, 2013, 03:53:33 PM »