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Author Topic: 5D Mark III Firmware Update 1.2.1 Battery Fault  (Read 12612 times)

Carnage

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5D Mark III Firmware Update 1.2.1 Battery Fault
« on: September 11, 2013, 10:00:21 PM »
Hi, after I upgraded my 5D mkiii to 1.2.1 my camera does not recognise my batteries which are original canon batteries. I even bought new ones just to be sure. I am certain it happened straight after the update and can find no cure at the moment except canon asking me to return the camera to them for repair. I know the update is supposed to do this for 3rd party batteries but not original canon batteries.. Has anyone come across this ? Cheers....

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5D Mark III Firmware Update 1.2.1 Battery Fault
« on: September 11, 2013, 10:00:21 PM »

R1-7D

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #1 on: September 11, 2013, 10:20:08 PM »
It is a known problem. I have three genuine Canon batteries and my 5D3 only recognizes one as authentic.
Cameras: 1DX II, Canon M. Lenses: EF 24-70mm f/2.8L II, EF 70-200 f/2.8L IS II, EF 100mm f/2.8L Macro, EF 85mm f/1.2 EFL II, 2X III, EF 11-24mm f/4L, Flashes MT-24 580EXII

fugu82

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #2 on: September 11, 2013, 10:39:38 PM »
Bummer. Hope Canon makes it right.
My 5D3 running 1.2.1 even recognizes the Wasabi batteries I stuff into it.

scottkinfw

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #3 on: September 11, 2013, 10:51:38 PM »
I get that message when I use some 3rd party batts.  I just click OK and it works fine.

Does your camera work with the batteries?

sek
Cameras: 1DXII,5D III, 5D II.  Lenses    24-70 2.8L II IS, 70-200 f4L IS, 70-200 f2.8L IS II, EF 400 5.6L, 300 2.8 IS II, Samyang 14 mm 2.8.   Flashes: 600EX-RT X 2, ST-E3-RT, 580 EX II.
Plus lots of stuff that just didn't work for me

Carnage

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #4 on: September 11, 2013, 11:46:36 PM »
Yes , the camera still works but I get the "batteries not recognised " and press ok.. The batteries are not seen and indicates low battery all the time. Annoying really so I carry spare batteries just in case as I can't see battery levels. I do a lot of field work and it is just another thing to worry about on location. Here's hoping canon will recognise the problem or admit there is a problem. If they did at least I would know they are working on it. Just wanted to advise not to upgrade if you haven't already and wait for the next one..  :) Hope a fix comes soon..

Mt Spokane Photography

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #5 on: September 12, 2013, 12:26:08 AM »
Yes , the camera still works but I get the "batteries not recognised " and press ok.. The batteries are not seen and indicates low battery all the time. Annoying really so I carry spare batteries just in case as I can't see battery levels. I do a lot of field work and it is just another thing to worry about on location. Here's hoping canon will recognise the problem or admit there is a problem. If they did at least I would know they are working on it. Just wanted to advise not to upgrade if you haven't already and wait for the next one..  :) Hope a fix comes soon..
The fix is to send in your defective camera.  This is not a normal occurrence,   I've had two 5D MK III's and no issues like that.  Canon did apparently update some of their batteries about the first of the year.
 
Don't expect a firmware fix, it will likely never come.

duydaniel

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #6 on: September 12, 2013, 01:23:58 AM »
I have 2 batteries and don't have this issue.

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #6 on: September 12, 2013, 01:23:58 AM »

candyman

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #7 on: September 12, 2013, 01:28:28 AM »
I have 2 batteries and don't have this issue.
Neither have I
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cliffwang

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #8 on: September 12, 2013, 03:16:53 AM »
I guess firmware 1.2.1 might do checksum based on both camera information and battery information.  Unfortunately the new algorithm has a flaw, so it doesn't work well with your camera.  It shouldn't affect any function of this camera.  I think Canon should fix the problem in the next firmware.  You should report the issue to Canon.
Canon 5D3 | Samyang 14mm F/2.8 | Sigma 50mm F/1.4 | Tamron 24-70mm F/2.8 VC | Canon 70-200mm F/2.8 IS MK2 | Canon 100mm f/2.8 Macro L | Canon Closed-up 500D | 430EX | Kenko 2x Teleplus Pro 300 | Manfrotto Tripod

R1-7D

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #9 on: September 12, 2013, 03:29:11 AM »
Cameras: 1DX II, Canon M. Lenses: EF 24-70mm f/2.8L II, EF 70-200 f/2.8L IS II, EF 100mm f/2.8L Macro, EF 85mm f/1.2 EFL II, 2X III, EF 11-24mm f/4L, Flashes MT-24 580EXII

iaind

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #10 on: September 20, 2013, 02:07:03 PM »
I have some Canon batteries that 5d2 recognises but 5d3 does not after upgrade.

1DXII / 1DIV / 5DSR / 5DIII + BGE11 / 5DII + BGE6 / 7DII + BGE16 / 8-15 4L /11-24 F4L / 16-35 4L IS / 24 3.5L TS-E /24-70 2.8II L / 24-105 4L IS /50 1.8STM/ 100 2.8L Macro IS / 70-200 2.8L IS II/180 3.5L/ 300 4L / 100-400L II/ 600 4L IS

sama

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #11 on: September 20, 2013, 03:53:33 PM »
It's likely that there are too many counterfeits out there.

Genuine and decoded third party batteries are fine on my 5DIII.

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Re: 5D Mark III Firmware Update 1.2.1 Battery Fault
« Reply #11 on: September 20, 2013, 03:53:33 PM »