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Author Topic: Buying Camera gear in Aus? Who do you use?  (Read 20860 times)

niccyboy

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #15 on: September 26, 2011, 05:19:58 AM »
I found that when i had issues with my lenses, and are not getting the required assistance, contact/complain on Canon australia's twitter. The guys were great helping me sort out a few dicky 24-105s

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #15 on: September 26, 2011, 05:19:58 AM »

DramaticIrony

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #16 on: September 26, 2011, 06:56:51 AM »
I've bought a 580EXII and a 500D body from DWI, and have had no problems. Good prices - although they've just gone up $50+ with our falling dollar.

I've also bought a 70-200 2.8 IS II from B and H in the US (on Bryan from the Digital Picture's recommendation) and it's been great. The price (last November - with a rebate offered at the time) has yet to be beaten, and the packaging was excellent. 

I've been to DCW in Sydney, and the staff have been helpful and polite (sad to hear about Brisbane in an earlier post), and bought a 50mm 1.8 among other things.

Hope this helps.

JonB1975

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #17 on: September 26, 2011, 07:18:12 AM »
Foto Reisel (or is it Riesel?) in Sydney.  Friendly and knowledgable staff and a very wide range of gear - at least that's how it was in 2009 - I haven't been there since.  I will be returning soon hopefully - if not, can anyone remind me where the best camera shops are in Melbourne?

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gmrza

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #18 on: September 26, 2011, 07:58:56 AM »
On the odd occasion you can get a good deal out of Michael's in Melbourne.  In general, they are expensive, but their service is usually very good.  On the odd occasion they will surprise you with a discount - otherwise I go elsewhere.

I saw one mention of bad attitude from Teds in Melbourne - I have had both lousy attitude (I went up the road and bought from Michael's) and great service from Teds.  It depends who is serving you.
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noxious_nasties

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #19 on: September 30, 2011, 05:53:29 AM »
I went to foto riesel in sydney the other day and let's just say the woman their was completely useless.
I walked in, had a look around and then got asked if I wanted any help. I asked her what her prices on the 7D
were and she goes I could look it up on the net... Seriously why bother even asking if I wanted help;
Some of the male staff I talked to another time were different and much more helpful, but this lady just
made me want to lose it. Don't think I'll be going there for awhile.

If I was to buy a 5diii (when it comes out) and some pro gear where would you go? I'm considering adorama
but I don't know the deal with import duties, taxes etc. I could possibly have some relitives get it in america and
then reship it here as a "gift" which may eliminate some fees. Anyone know if canon does international warranty?

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steveb

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #20 on: October 04, 2011, 12:24:12 AM »
I'm considering an imminent purchase of a 60D and following the links in this discussion I have found some great prices. Can anyone recommend e-glogal, kogan or DWI.
I'm reluctant to spend my hard earned cash without some reassurance, normally buy all my gear from Cameras Direct and never had a problem

niccyboy

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #21 on: October 04, 2011, 12:58:32 AM »
They all import grey-market stock (from my experiences). I found DWI really annoying to deal with as their credit card fraud protection is very neanderthal, faxing licences etc... 

Kogan is the only one that is Australian owned, and i've bought TV's etc from them in the past and their after sales is great.

I recommend them, they do cheap ipads too!



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Re: Buying Camera gear in Aus? Who do you use?
« Reply #21 on: October 04, 2011, 12:58:32 AM »

steveb

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #22 on: October 05, 2011, 01:03:12 AM »
Thanks for the reply. I'm not sure what you mean by "grey-import stock" but after a bit more research I have decided to buy from here in Aus for peace of mind and reliable warranty and after sales service

dr croubie

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #23 on: October 05, 2011, 01:28:05 AM »
Thanks for the reply. I'm not sure what you mean by "grey-import stock" but after a bit more research I have decided to buy from here in Aus for peace of mind and reliable warranty and after sales service

My understanding of 'grey import':
Multinational company, say with offices in Hong Kong and Australia.
Hong Kong arm of the company buys the wholesale stock, pays Hong Kong taxes, import duties, warranty is valid in Hong Kong (or Asia in general).
The company then does an 'intra-company' transaction to move the stock to its Australian arm.
The Australian arm then sells the goods, but Canon Australia won't recognise the warranty because it's Asian-warrantied only. (i'm still not sure how this affects the statutory rights we get here though)

It's cheaper than buying from an Australian-only company, because they have to pay the Australian Canon Wholesale price, which is necessarily higher for various reasons (main one being just the volume of sales in Aus is a lot lower than Asia)
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Re: Buying Camera gear in Aus? Who do you use?
« Reply #24 on: October 05, 2011, 03:35:52 AM »
You still have statutory rights.  Australian sellers are caught by the new Consumer Law.  This means that if a camera or lens is faulty, the retailer has to repair, replace or refund it.  Although, you are still relying on the goodwill of the retailer to rectify the situation quickly.  An unmotivated retailer (eg one that has to pay for the repairs out of their own pocket) could drag the process out and be very difficult to work with. 
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niccyboy

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #25 on: October 10, 2011, 07:01:49 PM »
Teds have the 8-15 fisheye for 1699.. bargain.. just got a notification that it is in stock. Heading down there now... and going straight upstairs. Avoiding those rude &*%$s downstairs!

:)

scottsdaleriots

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #26 on: October 16, 2011, 07:36:21 AM »
when i was in the process of buying my 70-200mm 2.8 IS II lens i did a hell of a lot of research as you should do with the purvchase of any lens/camera (in my case anything i buy; camera, lens, bag, microfibre cleaning cloth [lol :P], etc) of where the best place to buy it - here or overseas. i chose australia for mainly peace of mind and WARRANTY! pretty long story cut short i chose ted's (melbourne city) over michael's (rip off) and camerahouse and those other shifty-looking places. the sales guy was helpful - i got a 'deal' for buying my L lens and a hoya filter (special order since they dont stock that particular filter), saved about $200 overall. was it worth it? perhaps not.

it leads me to suspect they get some sort of commission to a degree...? i asked if i could get like a 'bonus' item for free, you know like a filter case or something. they gave me a pack of 100 sheets of tissue paper. TISSUE PAPER(!) for a $3300+ L lens and a $195 filter. i mean WTF, seriously!! and they dont have a 'wesar n' tear' warranty, camera house do for like $650+ extra. the ted's sales guy (dunno if i should say his name) said that BOTH michael's and camera house (and obviously the other shifty-looking camera places in the city) have and thus sell grey import/market items. which did partially 'help(?)' me to make up my mind with the decision to buy from ted's.

my zoom was a little stiff (it was as smooth as it should be) so i went back to ted's (the sales guy that i bought the lens&filter from wasnt there) a few days before my 30 day refund policy expired to get it checked out but the a*^hole who grabbed my lens (which was mounted to my camera) turned it a TINY bit and said it was fine. he said it was exactly how it should be and that he had a 70-200 2.8 IS II lens and that's how the zooming ring should feel - a little more stiff than the focussing ring, which mine was. i KNOW both rings should feel as smooth as each other (if you know what i mean). i knew he was wrong but i had to go, i was late for work, so i just packed my things and rushed out. then a few weeks later i went to my local ted's and pretended i was interested in buying the 70-200mm 2.8 IS II only on the agenda to test out the zoom and see if it should be stiffer than the focussing ring. i was right. anyways now i'm stuck with a damn expensive L lens with a stiff zooming ring.

i want to buy from amazon/adorama/B&H - i bought some gear from B&H coz it had the 'cheapest' shipping + handling fees outta those 3 outlets and OMG! i had a 3 week delay which i ended up scratching my L lens and the paint chipped off - long story that one and it pissed me off every single f'ing day!!!  :(

i want to buy from overseas as it's cheaper in that respect but the shipping fees are quite ridiculous! absolutely through the roof not to mention GST and VAT taxes, etc. AND the warranty, if you buy from amazon (for example) there's no international warranty is there? grey import stuff also worries me as well and if there's a mishap with the lens less than 3yrs after you buy it then what happens? you cant exactly repair it. and there are NO lens repair stores (in melbourne) that i know of. i dont wanna spend a few thousand dollars buying a quality L lens overseas only to have it malfunction/break or whatever within 3yrs of buying it and no being able to do a thing about fixing it and with no insurance as well. sorry for rambling but can you see the big delima i have when buying a new lens, specifically and especially buying a L lens?

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #27 on: October 16, 2011, 08:31:04 AM »
Don't know about cameras but I bought my Zeiss 21/2.8 from topbuy.com.au and it came to my place pristine 5! days after ordering  - regional Australia. I read a lot about unhappy customers there but read about equal amount or more happy ones and decided to give it a go - fantastic price, better than B&H and anywhere else.
I am NOT a member of their team - I am just one lucky customer. They offer Australian Warranty as after-buy.
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Re: Buying Camera gear in Aus? Who do you use?
« Reply #27 on: October 16, 2011, 08:31:04 AM »

scottsdaleriots

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #28 on: October 30, 2011, 03:26:45 AM »
^ yeah i alwaqys wondered about those smaller online businesses, as their prices are slightly cheaper but then agian it makes me wonder if it's a legit canon australia product or if it's imported/'grey market'. The thing I fear most is the warranty status from buying from those unknown online stores, as if I buy an L lens and like 10 months later it breaks or something, I've not only wasted $$$$ on it but I'm stuck with it and can't use it.

I heard camera exchange (melbourne) are good, they sell both new and 2nd hand stuff. But I think they have limited stock/range

niccyboy

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #29 on: October 30, 2011, 06:10:28 AM »
^ yeah i alwaqys wondered about those smaller online businesses, as their prices are slightly cheaper but then agian it makes me wonder if it's a legit canon australia product or if it's imported/'grey market'. The thing I fear most is the warranty status from buying from those unknown online stores, as if I buy an L lens and like 10 months later it breaks or something, I've not only wasted $$$$ on it but I'm stuck with it and can't use it.

I heard camera exchange (melbourne) are good, they sell both new and 2nd hand stuff. But I think they have limited stock/range

Insure it. Then it's fine. Costs next to nothing..

Canon Aus will help with a lens if it is broken... Just complain to them on twitter.

Camera Exchange is a rip off. Go on Gumtree if you want to buy something then you can look at it.. I bought both of my Tilt shift lenses off gumtree for a steal.

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Re: Buying Camera gear in Aus? Who do you use?
« Reply #29 on: October 30, 2011, 06:10:28 AM »