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Author Topic: Canon LP-E6 Product Advisory  (Read 9823 times)

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Canon LP-E6 Product Advisory
« on: October 08, 2013, 10:59:37 PM »

Affected Product

Canon LP-E6 Battery Pack when used with the Canon LC-E6 Charger

(Compatible with Canon EOS 5D Mark III, EOS 5D Mark II, EOS 6D, EOS 7D, EOS 70D, EOS 60D, EOS 60Da)


Symptom

In rare cases, the orange lamp on the Canon Battery Charger LC-E6 will blink rapidly at regular intervals when the Canon Battery Pack LP-E6 is inserted. In such cases, charging the Canon Battery Pack LP-E6 in the Canon Battery Charger LC-E6 is not possible.








































Battery ConditionCharge Lamp
ColorIndicator
Standby for chargeOrangeBlinks once per second
Communication errorBlinks rapidly
0 – 49%Blinks once per second
50 – 74%Blinks twice per second
75% or higherBlinks three times per second
Fully chargedGreenLights up

This symptom may occur when a Canon Battery Pack LP-E6 has been discharged due to being unused for a prolonged period of time, such as when it is first purchased.


If this occurs, please follow the procedure below.


Procedure



  1. Plug the Canon Battery Charger LC-E6, with the Canon Battery Pack LP-E6 inserted, into a power outlet.

  2. Wait for 20 seconds.If during this time the orange lamp blinks once per second, please continue to charge the battery until the green lamp lights up, which indicates a full charge. At this point, the battery is ready for normal use, and there is no need to follow the remaining steps.

    If during this time the orange lamp blinks rapidly, please move on to Step 3 of this procedure.

  3. If the orange lamp blinks rapidly, remove the Canon Battery Pack LP-E6 from the Canon Battery Charger LC-E6.

  4. Wait for 10 seconds.

  5. Reinsert the Canon Battery Pack LP-E6 into the Canon Battery Charger LC-E6.

  6. The Canon Battery Charger LC-E6’s orange lamp should begin to flash slowly (once per second) and charging will begin.Please note: If the orange lamp blinks rapidly again, please repeat steps 3-5 above. If, after a third attempt, the Canon Battery Pack LP-E6 does not charge, please contact the Canon Customer Support Center for assistance.

  7. Charge the Canon Battery Pack LP-E6 until the green lamp on the Canon Battery Charger LC-E6 illuminates, signifying that the Canon Battery Pack LP-E6 is fully charged.


Use of non-genuine Canon Battery Packs

The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.


cr


canonrumors.com

Marsu42

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Re: Canon LP-E6 Product Advisory
« Reply #1 on: October 09, 2013, 05:37:38 AM »
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.

In essence, does this mean Canon tried to embed a non-genuine battery detection into the charger and screwed it up? Given the recent fw updates that break 3rd party battery compatibility Canon trying the same on the hardware side is a possibility, but man, that's really beyond what *I* would expect of them.

Lucke me I'm still using my 60D charger for my 6D, I haven't even unpacked the new one, an now I'm unlikely to do so :-)


neuroanatomist

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Re: Canon LP-E6 Product Advisory
« Reply #2 on: October 09, 2013, 06:43:32 AM »
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.

In essence, does this mean Canon tried to embed a non-genuine battery detection into the charger and screwed it up? Given the recent fw updates that break 3rd party battery compatibility Canon trying the same on the hardware side is a possibility, but man, that's really beyond what *I* would expect of them.

I don't think it means that.  But if Canon were to state or imply that the 'fix' works with 3rd party batteries, it would mean they'd have to have validated it with all 3rd party brands...and why would they do that?  Cheaper to exclude them (but the verbal/philosophical push to stick with OEM accessories isn't accidental).
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Steb

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Re: Canon LP-E6 Product Advisory
« Reply #3 on: October 09, 2013, 09:51:56 AM »
In essence, does this mean Canon tried to embed a non-genuine battery detection into the charger and screwed it up?

To me it sounds like they have trouble to supply the internal electronics sufficiently when the battery is deeply discharged. I don't think this is related to their security stuff.

Botts

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Re: Canon LP-E6 Product Advisory
« Reply #4 on: October 09, 2013, 12:32:13 PM »
In essence, does this mean Canon tried to embed a non-genuine battery detection into the charger and screwed it up?

To me it sounds like they have trouble to supply the internal electronics sufficiently when the battery is deeply discharged. I don't think this is related to their security stuff.

I think steb nailed it.  With a lot of Apple's lithium batteries, when really really dead they require a process similar to this.  Quite often they'll be beyond saving though.
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sjschall

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Re: Canon LP-E6 Product Advisory
« Reply #5 on: October 09, 2013, 12:37:52 PM »
Funny timing - this JUST happened to me after never experiencing it with a 3 yr old LC-E6 and battery, with regular use. As stated, popped it off and back on again and it charged right up.

paul13walnut5

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Re: Canon LP-E6 Product Advisory
« Reply #6 on: October 09, 2013, 07:53:27 PM »
Anybody contacted canon support over this issue yet?

I have two non-charging LP-E6's.  And the guts of a dead bg-e7.

I don't know which killed which.  But I know it wasn't me.  And that everything was canon.  And that I'm £300 out of pocket.

Maybe for once in their lives canon will actually own up and do the right thing?

gary

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Re: Canon LP-E6 Product Advisory
« Reply #7 on: October 09, 2013, 09:53:00 PM »
I have two chargers and four batteries all canon and all bought from a reputable supplier. One of the chargers is fine and one not so I hope that this means I have a solution.
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CharlieB

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Re: Canon LP-E6 Product Advisory
« Reply #8 on: October 09, 2013, 10:34:33 PM »
The situation may also occur when attempts are made to charge non-genuine Canon Battery Packs in the Canon Battery Charger LC-E6. However, the procedure provided above does not apply to the use of non-genuine Canon products.

In essence, does this mean Canon tried to embed a non-genuine battery detection into the charger and screwed it up? Given the recent fw updates that break 3rd party battery compatibility Canon trying the same on the hardware side is a possibility, but man, that's really beyond what *I* would expect of them.

No... it has to do with the current use characteristics of a deeply discharged Li battery.   The charger should be self limiting and causing a "battery error" mode of signaling, as well as cutting the charge current when the current exceeds a preset threshold for a certain time period.  The time period is also preset, and designed to limit the heat build up on the charger's components (and perhaps within the battery pack as well, or both).  By cycling the initial charge cycle, you're getting a battery pack off its voltage floor and as such requiring less charging current.   This happens on obscure power tool batteries that have sat on dealers shelves too long.   What Canon didn't say.... is that if your battery is in such a state, its charged capacity is also greatly reduced.  Rule of thumb - never deep discharge a Li battery, and charge promptly.
I don't think it means that.  But if Canon were to state or imply that the 'fix' works with 3rd party batteries, it would mean they'd have to have validated it with all 3rd party brands...and why would they do that?  Cheaper to exclude them (but the verbal/philosophical push to stick with OEM accessories isn't accidental).

Marsu42

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Re: Canon LP-E6 Product Advisory
« Reply #9 on: October 10, 2013, 05:57:05 AM »
The charger should be self limiting and causing a "battery error" mode of signaling, as well as cutting the charge current when the current exceeds a preset threshold for a certain time period.

Ok, so I understand this part is somewhat Canon's fault because they're too cheap to produce a charger that is able to handle the situation without user intervention?

Funny timing - this JUST happened to me after never experiencing it with a 3 yr old LC-E6 and battery, with regular use. As stated, popped it off and back on again and it charged right up.

On reflection, I might have also done this couple of times, but w/o thinking about it or guessing that  there's some dust blocking the contacts. But then again, it might have been dust.

I have two non-charging LP-E6's.  And the guts of a dead bg-e7.

Probably I'm mis-understanding the advisory - again - but for me it says that a completely discharged batter might need to be put into the charger twice... there is nothing "broken" as such, it's just an advice for the proper procedure as the charger doesn't cope on its own. As also stated above, not being able to recharge low-discharged batteries might happen with the current tech, so this does not qualify as a warranty case?

Btw: You should have bought 10x 3rd party batteries instead of 2x Canon original :-> ... my current as-cheap-as-it-gets chipped version is recognized in my 6d just fine and lasts as long as the Canon.

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Re: Canon LP-E6 Product Advisory
« Reply #10 on: October 10, 2013, 01:58:43 PM »
Its just a process for trying to revive batteries that have sat too long in a warehouse and are discharged so much that the internal battery electronics tells the charger that it can't be charged.
Giving the battery even a couple of seconds worth of charge before the charger cuts out might allow it to come to life.
 
Since Canon does not design or control the electronics in fake Canon batteries, it would be impossible to guarantee it would work for them, and tomorrow it could change. (I use the term fake to mean any battery not produced by Canon, but which tells the camera its a Canon battery.)

paul13walnut5

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Re: Canon LP-E6 Product Advisory
« Reply #11 on: October 16, 2013, 11:42:01 AM »
UPDATE:

After talking to the Canon service centre I was advised to send the battery charger and batteries in...

Leaving me without the use of my camera..

I took an aditional call from a lady at canon (02087314132) who advised that in fact the best thing to do was to buy a newer charger which has been altered to solve this issue.

I asked if they could, as a goodwill gesture, refresh my batteries for me on the new charger (as my exsisting charger is working fine) but no.  They want more money.

I explained that as an individual and corporately I have spent a lot of money with canon and will be spending more when we get our C camera, but to no avail.

Canon have failed me time after time with the 7D (CF UDMA issue, LPE6 issue, BG-E7 issue) and historically when I administered a camera hire facility (18 of 20 camcorders dead through Sony CCD issue, 6x XL lenses with back focus problems)

They never fail to dissapoint.

Marsu42

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Re: Canon LP-E6 Product Advisory
« Reply #12 on: October 16, 2013, 02:28:02 PM »
I asked if they could, as a goodwill gesture, refresh my batteries for me on the new charger (as my exsisting charger is working fine) but no.  They want more money.

I am surprised you expect otherwise, my experiences at least with the next local Canon service is the same - they are there to earn money alright. It might be a bit different if you pull your platinum video cps card, but I wouldn't bet on it, the main cps advantage is repair time and replacement gear, not freebies.

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Re: Canon LP-E6 Product Advisory
« Reply #13 on: October 16, 2013, 03:50:37 PM »
I've not had any trouble with my Canon LP-E6.  Also been using a pair of Wasabi to good effect, however they don't seem to last as long as the Canon, even though their maH rating is higher than the Canon.  Also, the "battery info" menu shows 7% charge remaining on the Wasabis, when it's really 0%...where the Canon battery info shows accurately.  I guess it's not too surprising, they're 1/6 the price of the Canon battery!

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Re: Canon LP-E6 Product Advisory
« Reply #14 on: October 16, 2013, 05:11:59 PM »
The non-charging issue happened to me with a brand-new just-unboxed battery.
Removed it, reinserted it, it charged, solved.
If only all problems could be solved in such an easy way...
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