Not exactly. CustomerS come first. In aggregate. Canon needs to keep a majority of the user base 'happy', or at least buying - that is one way to deliver value to shareholders. They've clearly demonstrated the ability to do that. If your particular wants/needs coincide with those of the majority, well and good. If not, as is clearly the case for you, then Canon doesn't really give a CRAP about YOU.
Yes, it's a Sad truth, must be horrible for some to wake up with the realisation that one of the largest Corporates on the Planet just doesn't know who you are. Canon like many other Companies that sell a Product, sell to the Mass Market, it's very much a case of "You can't keep all of the People Happy all of the time, but we can keep most of the People Happy most of the Time".
That's good business, though. Any business that tries to cater to each specific individual is doomed to fail. It isn't even something any company should ever strive to do (which is probably why so many governments are bloated and financially strapped these days, as that's exactly what they try to do, and are epically failing at it.) Good business is finding a sweet spot and exploiting it as long as you can. There isn't going to be some sudden, overnight, rapid shift to mirrorless, so Canon has plenty of time to figure out their plans for moving into the market and exploiting it the same way.
It's a harsh word, exploit, and we customers and consumers certainly don't like to be exploited. But if you think about it...look at what the likes of Canon and Nikon over the last 15 years have done for the photographic art. Look at how much image quality has skyrocketed, and how accessible that kind of image quality is now. I mean, while in the film days a camera might not have been as expensive initially, you had the perpetual cost of buying film, developing it, and getting photographic prints made. That ongoing cost kept high quality photography out of the hands of your average joe. Today is an entirely different world...thanks to companies like Canon and Nikon.
While I don't necessarily have EXACTLY the camera I PERSONALLY want with all the specific features I need at the price point I can afford...the equipment Canon does offer gives me more than enough capability to produce good photographic art. If I didn't know better, I might actually feel sad for the person who is on a never-ending quest to find that 100% perfect camera, and is willing to dump brand after brand, kit after kit, in order to find it. And, once they have finally found it, will just have to give it up again once the next big competitor on the market develops something else new, and trounces their wonderfully new found "perfect" camera. I find such an endeavor to be naive and wasteful, and a very explicit choice, so I don't feel sad for such people.
Except AvTvM
Good thing he ain't a majority, then, eh?
