I am totally amazed by Canon.
I sent the camera in again with my lens and battery. Also, a video showing the issue on a standalone CF card (I know 6D does not take CF, just to put the video on it).
Couples of days later, they called ask for accessories, I was like, what accessories, I don't have any more.
Then the camera sit in their facility for a few days for nothing. All of sudden I received a phone call on Monday morning, said it is ready. The camera has no issue at all.
I called, asked whether they have watched the video, they told me two technicians, including a senior one, was not able to upload the video to the computer. I was like, what the hell? why the heck you need to upload it to the computer, find a card reader, plug the card in, double click, how simple is that?
I talked to the service manager over the phone, he told me that there is nothing he could do, if their technician said so. They have decided to send my camera back, NOT fixed, again.
Honestly, I am totally pissed, how stupid can they be? I included a letter with detailed steps on how to reproduce this issue. As an engineer myself, I know how easy to reproduce this issue. But what shocked me is that they don't even know or they didn't even bother to watch the video. In the same letter, I asked/begged them to contact me if they cannot reproduce the issue instead of just sending it back unfixed.
Guys, any other ways to get their attention? I already filed a BBB complaint. For a brand new camera of 3 months old, it has been in Canon's repair shop for almost a month. This is simply not acceptable.