I have several thousands of dollars in Pelican(and Storm) cases for my gear, in addition to a few Thermodyne's for my big cameras, and a few other brands of hard cases. Nothing is truly unbreakable, but they are very tough and give your gear a fighting chance during transit. The cases(and padding) are designed to take the punishment so your gear doesn't, but you shouldn't receive a new, unused case in this condition. Send it back, they will replace it(Pelican or your dealer. But I would think the dealer would cover it in this case). They aren't kidding when they say they are guaranteed for life.