Normally "mail-in" screams at me, "Run Away! Run Away!". But, this year, I was successful twice almost Once, hassle free with our Italian monopod friends, and once(plus 4 minutes) with the mighty Canon(rebate to show up in 3-4 weeks per the CS rep). I suppose, I should not count my rebates before they hatch, but the Canon rep was very professional and forthcoming. I had my "evil twin bark" at the ready on my iPad, but was happy that it was not needed. I know it is rare, as a happy customer usually tells no one, but this encounter was truly hassle free.