September 16, 2014, 09:33:29 AM

Author Topic: Excellent Customer Service "Cullmann"  (Read 444 times)

Timothy_Bruce

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Excellent Customer Service "Cullmann"
« on: February 04, 2014, 05:56:36 AM »
I have a more than 10 years old "Cullmann Clamp".
It is a really handy and stable support for Cameras or Speedlites.
But I managed to break of the clamping plate (pictures attached).
So I wrote a mail to Cullmann Germany describing my problem and requesting a replacement part.
They answered within 3 hours asking for my Address.
And 2 days later a free replacement screw was in my mail!
 
I think that is an excellent example of great and uncomplicated customer service.

I am very positively surprised by that and wanted to share it.

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Excellent Customer Service "Cullmann"
« on: February 04, 2014, 05:56:36 AM »