I've been watching this thread as I was ready to buy the Pro version. I will continue to watch and not buy until I see positive outcomes.
I've been using focal for years now. Have the latest version and it works perfectly. No complaints on my end... And there are many many users with the same good experience. It's a bummer that there are some with bad experiences... But I don't think it is the norm.
There are quite a few with good results who are happy with the software which is why I'm considering buying it. But just maybe poor customer service and support are their new norm. At $117 I don't want to take a chance to find out. If they were selling it through Amazon or B&H where I would have some recourse, that would be different.
I got my problem addressed yesterday after a request for an update on the open ticket and I'll be running my camera/lenses through it tonight:) As payment is done through PayPal I think you still have some recourse through their resolution system.
5Div, 5Diii, 60D,GoPro Hero 4, Canon 16-35 f4L, Canon 24-70 f2.8L ii, Canon 24-105 f4L, Canon 70-200 f2.8L is II, Canon 50 f1.8 STM, Samyang 14 2.8, Tamron 17-50 2.8 vcd, Tamron 90 f2.8macro, Tamron 150-600, Yongnuo YN-E3-RT, Yongnuo YN600EX-RT (x3), Nissin Di866 mkII