I've been watching this thread as I was ready to buy the Pro version. I will continue to watch and not buy until I see positive outcomes.
I've been using focal for years now. Have the latest version and it works perfectly. No complaints on my end... And there are many many users with the same good experience. It's a bummer that there are some with bad experiences... But I don't think it is the norm.
There are quite a few with good results who are happy with the software which is why I'm considering buying it. But just maybe poor customer service and support are their new norm. At $117 I don't want to take a chance to find out. If they were selling it through Amazon or B&H where I would have some recourse, that would be different.
5DMK3, BG-E11, RRS L-Plate, 70-200 2.8L IS II, 70-300 4-5.6L IS, 400 5.6L, 16-35 2.8L II, 100 2.8L IS Macro, 24-105 4.0L IS, 50 1.4, Extenders 2x III & 1.4x III, Manfrotto 055XPROB w/ MH054M0-Q2 BH converted to A-S, full kit of Lee Filters, F-Stop Satori, Loka and Guru. Modded Black Rapid