I've had 2 really bad experiences with Adorama:
1. Purchased a Canon 5D Mark II. Came out of the box with a bad battery. The only way Adorama would ship me a replacement was to return the bad battery, wait 5-7 business days for the return to process through their system, then they send me a replacement by the slowest ground shipping available.
That doesn't sound right; most refunds/replacements are completed within 2 business days.
2. My wife bought me several items for Christmas from Adorama. Adorama shipped it via a method that left their warehouse via UPS but then got handed off the the U.S. Postal Service somewhere enroute. Once the USPS handoff was made, all tracking info was lost. The shipment went missing. Adorama required it to be "non-delivered" for 30 days before they would send a replacement shipment out. So I got my Christmas gift somewhere near the end of January.
It sounds as though your wife selected 'free' shipping; as per our website, this is 7-10 Business-Day delivery. In order for us to be able to provide 'free' shipping (which of course isn't actually, 'free', as we pay for it), we use a wide variety of carriers, FedEx, UPS, USPS, MessengerForYou, Manna, Mail Innovations and more.
When an order is placed online, the carrier is selected by the shipping department at the time when the order ships out.
There are a variety of determining factors; item weight, item size, item value, delivery location, and most important, delivery speed selected by the customer
When the order is picked up by the carrier, we provide them with the time frame.
If you would like a specific carrier to be selected you need to place your order over the phone with a salesman by emailing firstname.lastname@example.org
or by calling 800-223-2500. You can request the carrier of your choice and the salesman will manually select it for you. (USPS can only be selected if the order has a value of $195 or less).
If an item is lost by UPS, they require 10 business days to investigate and either find the missing item or instruct Adorama to refund or replace.
Last Christmas, the volume of orders greatly exceeded the number planned for by UPS, and while this led to numerous problems of late or failed delivery, I’m not sure that Adorama can be blamed for this....http://online.wsj.com/news/articles/SB10001424052702303345104579282432991595484