My first experience with B&H was almost 20 years ago. I was changing trains in Penn Station, had a couple hours to kill and wandered into their location. Talk about a kid in a candy store!
Since then I've made several visits back and probably ordered from them close to a hundred times. There was only one occasion I ever had an issue, and they resolved it quickly, easily - and cheerfully. So, I have no hesitation on doing business with them and have recommended the place to probably a couple dozen acquaintances and friends.
I've had far fewer experiences with Adorama. Perhaps it's because I've never been in their store. But, on the times I have bought from them, I've never been disappointed, either. Now, after reading Helen's posts and learning about the lengths she goes to for customer satisfaction, I realize this company has an extraordinary asset. I'm sure they will be seeing a good bit more of my business.