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Author Topic: We Have More Internal Canon Service Information on Lenses & Cameras  (Read 54518 times)

neuroanatomist

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #150 on: April 07, 2014, 11:45:48 AM »
So didn't you read the specs of the camera before you bought it?

It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications

I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?

+1

I've stood out in sub-freezing temps for hours shooting eagles, and my 1D X is from an early batch (pre-ordered from B&H  on the first day that was possible) that would presumably be among the affected cameras.  Mine performed flawlessly.
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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #150 on: April 07, 2014, 11:45:48 AM »

Rienzphotoz

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #151 on: April 07, 2014, 12:21:38 PM »
More first time posters, cribbing and crying about nothing .... all we've got so far is "show me the advisories or we deserve to know because we spent so and so amount of dollars, blah blah blah posts" without providing any design flaws that are widely complained about ... I smell a dead rat and a stinking fish.
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catfish252

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #152 on: April 07, 2014, 02:20:49 PM »
I believe that if there are design flaws that were known before the unit was released to manufacturing and they chose to hide it, then they need to feel the wrath. The Nikon D600 sensor problem is a perfect example, I believe Nikon knew that that camera had a problem and released it anyway. It wasn't until the lawyers filed a Class Action and the Chinese Government made them take it from the shelves that Nikon said they would clean or repair or replace the cameras. Nikon would have never done any of the after warranty repairs if the crap hadn't hit the fan. Sometimes you have to smack a big corporation around when they fail to remember who is paying their bills. Hopefully the folks who made the decisions to send out the faulty units will be fired, as they should be and it will cause the rest of management to return a level of respect/fear for the customer... and maybe not.

East Wind Photography

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #153 on: April 07, 2014, 04:27:32 PM »
More first time posters, cribbing and crying about nothing .... all we've got so far is "show me the advisories or we deserve to know because we spent so and so amount of dollars, blah blah blah posts" without providing any design flaws that are widely complained about ... I smell a dead rat and a stinking fish.

Agreed.  I love my canon gear and Canon service has served me well over the years.

Sam Jones

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #154 on: April 07, 2014, 04:51:27 PM »
I would be very interested to see the reports as I have had numerous problems with my 24-105mm L lens, in fact it was at the Canon repair centre last week! I am considering buying a 24-70 F2.8 L Mk II in its place, however having just read a post about this lens having problems with a clicking noise maybe I should stick with what I've got. If the report was made public and if either of these lenses are mentioned, it would help me decide whether to buy the 24-70mm - £1800 is a huge spend for me so I don't want to make the wrong choice.

traingineer

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #155 on: April 07, 2014, 04:55:03 PM »
More first time posters, cribbing and crying about nothing .... all we've got so far is "show me the advisories or we deserve to know because we spent so and so amount of dollars, blah blah blah posts" without providing any design flaws that are widely complained about ... I smell a dead rat and a stinking fish.

+96. ° ͜ʖ °

mnclayshooter

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #156 on: April 07, 2014, 06:12:18 PM »
Even if this info doesn't get posted, I had some thoughts over the weekend about it.

I would LOVE to see some kind of matrix developed showing the number of CR "members" that have had issues with specific pieces of equipment.  It might start to shed some light on issues that we're all paying for service on that might just reflect a design flaw. 

I know it would be pretty unscientific without some kind of reciepts/proof of repairs, but it might still be interesting, if nothing else, it might become a good "buying guide" for people like me who don't know all of the "don't buy this lens, buy that one instead" kind of stuff. 

Pull!... click... crap!  Lemme try it again...
Pull!  click... boom... crap! Lemme try it again...
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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #156 on: April 07, 2014, 06:12:18 PM »

PhotoCounter

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #157 on: April 07, 2014, 07:26:37 PM »
WE covered a 1DX dispute in our Australalian trade website between a pro photographer and Canon which ended up in court, with Canon claiming their was no intrinsic problem with the model. Very ugly. Here's the initial story: http://procounter.com.au/2013/07/18/canon-warranty-dispute-leads-to-claims-of-fraud/
and the photographer's assessment of Canon's behaviour in court:
http://procounter.com.au/2013/07/25/no-real-winners-in-1dx-dispute/
Publish and be damned! They get away with this stuff because we just don't want to believe they would treat customers like that, and our knowledge is patchy.

Roo

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #158 on: April 07, 2014, 07:31:54 PM »
So didn't you read the specs of the camera before you bought it?

It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications

I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?

+1 We're seeing too much of that in this thread. 

More first time posters, cribbing and crying about nothing .... all we've got so far is "show me the advisories or we deserve to know because we spent so and so amount of dollars, blah blah blah posts" without providing any design flaws that are widely complained about ... I smell a dead rat and a stinking fish.

1 or 2 complaints doesn't amount to a design flaw...even 30 or 40 wouldn't be given the high number of copies produced for the products mentioned.  I've looked at the Canon websites and they are good with their service advisories for specific issues with products, even down to providing the affected serial numbers.  This whole thing is just a beat up.

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redpoint

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #159 on: April 07, 2014, 11:16:15 PM »
So didn't you read the specs of the camera before you bought it?

It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications

I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?

Whoa - you're pretty sensitive if you think my post was a "hysterical outburst". Unbelievable. That time of the month?

I'm not moaning about anything. Just giving my opinion - that OK with you!?. Maybe it's an issue, maybe it's an isolated case ... I have no idea and I'm not about to spend the night researching this further. If it is an issue, I expect Canon to deal with it - that's all I'm saying - full stop. That's reasonable isn't it? I'm new to Canon [8 months or so] and have no experience with servicing.

If Canon has redesigned a part then it's faulty - right?  Can't argue with that logic. Design specs are between 0 and 40 degsC for the 1DX - I would hope it can handle 0 degs C. I shoot mountain landscapes at high altitudes all the time - no issues, but if there were, I'd expect Canon to fix a "known" issue.

Sorry guys, I don't spend all day reading forums or following the number of instances of this particular "issue" - this is the first I've heard of it. Nor have I read this thread in it's entirety. Thought I'd give my 2 cents, but I think I'll find another forum. Thanks for the welcome.
« Last Edit: April 07, 2014, 11:32:49 PM by redpoint »

East Wind Photography

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #160 on: April 07, 2014, 11:32:30 PM »
So didn't you read the specs of the camera before you bought it?

It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications

I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?

Whoa - you're pretty sensitive if you think my post was a "hysterical outburst". Unbelievable. That time of the month?

I'm not moaning about anything. Just giving my opinion - that OK with you!?. Maybe it's an issue, maybe it's an isolated case ... I have no idea and I'm not about to spend the night researching this further. If it is an issue, I expect Canon to deal with it - that's all I'm saying - full stop. That's reasonable isn't it? I'm new to Canon [8 months or so] and have no experience with servicing.

If Canon has redesigned a part then it's faulty - right?  Can't argue with that logic. Design specs are between 0 and minus 40 C for the 1DX - that's a big freaking range. I shoot mountain landscapes at high altitudes all the time - no issues, but if there were, I'd expect Canon to fix a "known" issue.

Sorry guys, I don't spend all day reading forums or following the number of instances of this particular "issue" - this is the first I've heard of it. Nor have I read this thread in it's entirety. Thought I'd give my 2 cents, but I think I'll find another forum. Thanks for the welcome.

Well you misread the spec its from 0 to 40C not between 0 and -40C.  In Farenheit its 32 to 104.

I have never seen any Canon literature that states the 1dx operating environment is less than 0C.


redpoint

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #161 on: April 07, 2014, 11:34:49 PM »
So didn't you read the specs of the camera before you bought it?

It is here in plain sight at the bottom: Operating Environment- http://www.usa.canon.com/cusa/consumer/products/cameras/slr_cameras/eos_1d_x#Specifications

I don't understand how you can moan about a company who's equipment has not let you down and operates within its listed specs. But then again I am not prone to hysterical outbursts. That many people do use the cameras well outside the listed operating environment without issue is testament to how good your product actually is, but it isn't as much fun pointing that out is it?

Whoa - you're pretty sensitive if you think my post was a "hysterical outburst". Unbelievable. That time of the month?

I'm not moaning about anything. Just giving my opinion - that OK with you!?. Maybe it's an issue, maybe it's an isolated case ... I have no idea and I'm not about to spend the night researching this further. If it is an issue, I expect Canon to deal with it - that's all I'm saying - full stop. That's reasonable isn't it? I'm new to Canon [8 months or so] and have no experience with servicing.

If Canon has redesigned a part then it's faulty - right?  Can't argue with that logic. Design specs are between 0 and minus 40 C for the 1DX - that's a big freaking range. I shoot mountain landscapes at high altitudes all the time - no issues, but if there were, I'd expect Canon to fix a "known" issue.

Sorry guys, I don't spend all day reading forums or following the number of instances of this particular "issue" - this is the first I've heard of it. Nor have I read this thread in it's entirety. Thought I'd give my 2 cents, but I think I'll find another forum. Thanks for the welcome.

Well you misread the spec its from 0 to 40C not between 0 and -40C.  In Farenheit its 32 to 104.

I have never seen any Canon literature that states the 1dx operating environment is less than 0C.

Yeah - just fixed that. 0C isn't very cold, I should hope it could handle that.

gundul

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #162 on: April 08, 2014, 09:53:17 AM »
I am a Canon fan, obviously since I have heavily invested in their gear ...

... but I definitely want to know if some of my equipment has known design flaws that should be fixed on warranty. I have had to send in two bodies for repair, and I had to return two other bodies for replacement because they did not function properly from new. The two repairs were for issues that were present when I purchased the cameras, and they were fixed on warranty, but I could have easily missed the warranty period.

Post everything you know!

+10

Please.
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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #162 on: April 08, 2014, 09:53:17 AM »

mnclayshooter

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #163 on: April 08, 2014, 12:37:08 PM »
Well, I'm a relatively new poster, but decided it was time to speak up based purely on the experiences I've had with Canon's customer service, since, at it's core, that's what this thread is for.   

Without fail, every time I've sent something to them for repair, items which should be well-within warranty (both based on time elapsed from purchase date, and for the issues experienced), I've been submitted an estimate, usually in the $250-350 range on the initial pass review by them.  Only after contesting their appraisal, do I ever get anything worked on without any charge.  To me, that's them saying that their product is without flaw and that I must have done something to prevent their gem of a device from working.  I wonder how many people just pay the fee and don't contest it.  I've had to go through literally hours of calls between customer service and their factory service reps to get to the point where they finally will say that they'll fix it free of charge. 

I'll be the first to admit if I've dropped a lens, camera body, or poured water into a printer - I'd expect to pay for that type of repair as it's not a defect of workmanship/materials.  I've never done any of those and then sent it in for repair hoping it would be covered by warranty.  Makes me wonder if that's what's happening so often that Canon is turning their backs on honest customers with honest warranty claims.  The very fact that there's possibly some known defects in their equipment and that we're potentially paying for it, to be honest, pisses me off a bit.  So I'm not actually very sorry if you find it hard to hear us "newbies" moaning about customer service or warranty repair policy especially with the literally hundreds, if not thousands of dollars some of us have had to spend to get items repaired, I guess not everyone has the same experiences you do.     

 

Pull!... click... crap!  Lemme try it again...
Pull!  click... boom... crap! Lemme try it again...
Definition of insanity?

Valvebounce

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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #164 on: April 08, 2014, 07:53:04 PM »
Hi mnclayshooter.
Wow the first time I read it I read hundreds of thousands of dollars... :o I thought someone's got a lot of kit, no wonder they are pissed at paying for repairs!  ::)
Then I re read it.  ;D

Cheers Graham.

especially with the literally hundreds, if not thousands of dollars some of....

 
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Re: We Have More Internal Canon Service Information on Lenses & Cameras
« Reply #164 on: April 08, 2014, 07:53:04 PM »