We Have More Internal Canon Service Information on Lenses & Cameras

[Sporgon]

UA = Utsunomiya  2012 not 2006.

Ooops, yes you are quite right. U is 2006. My mistake

[Valvebounce]

Hi folks.
Thanks for that, I checked an abreviation page and came out confused, but that explains it all!

Cheers Graham.

UA = Utsunomiya  2012 not 2006.

Ooops, yes you are quite right. U is 2006. My mistake

[beingaliveisnotliving]

Yes, the documents should be released. This could easily be a form of CORRUPTION by the manufacturer against its loyal customer's.  The documents should be released to the general public, so each country can procede with legal santions for possible criminal acts. If these documents are true, then, Canon are performing a conjob on its customers.

[Beckscum]

According to the other customers who dealt with Canon HK for sub-standard products, Canon always mislead you to accept repairing option before they disclose the discount rate, ie the customer is not on a level playing field, such a nasty technique to handle compliant.

[Rienzphotoz]

It's been 2 weeks since certain claims were made about Canon screwing the customers ... yet to see any proof.

[Viggo]

It's been 2 weeks since certain claims were made about Canon screwing the customers ... yet to see any proof.

I'll second that.

[East Wind Photography]

...I had a Ford F-150 that had all the window regulators fail (4 of them) and Ford didn't pay a dime, I did. It was a known problem on all 2004-2007 F-150s. I got stuck replacing them all plus a third one on the driver’s window at a cost of $1K out of my pocket....

Umm, interesting.  I had a Ford Expedition ('01) that developed a head gasket leak because of a well documented issue with the passenger side head (all over the net).  The head was not milled flat and had a slight gash in it from the machining process and over time the head developed a leak.  I was loosing about 2 quarts before an oil change.  There was a service bulletin, but no recall. If you were outside warranty, tough.  I promised myself that I would never buy another Ford SUV.  I went Toyota and happy as a clam - so far. 

I hope Canon is not treating it's customers this way.  If so, I smell a potential class action lawsuit or worse the  defect of loyal customers.

Little chance serious canon customers will defect.  The other side of the fence is worse.  Your warranty info is always available up front before you make a purchase.  After that you are always on your own with any company and any product.  Little chance for a class action.  Now if its still under warranty and it fails then you have a case.  However all of the wining ive seen here is about after warranty service.

And the warranty covers product materials and workmanship for 1 year usually.  The key words here are materials and workmanship.  Any design flaw is considered workmanship and covered under the warranty period.

As far as the ford goes...they are designed to leak right off the dealers lot.  If you fix them all, the engine explodes.