December 18, 2014, 06:25:50 PM

Author Topic: Sigma USB Dock does not work  (Read 1077 times)

Eldar

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Sigma USB Dock does not work
« on: May 02, 2014, 09:21:02 AM »
I just got the Sigma dock for my 35 and 50 Art lenses. With the 50 everything works just fine. But with the 35 it does not work as it should.

I start the software, connect the lens to the dock, the software appears as it should and recognizes the lens with serial no. and firmware version. But one difference from the 50mm is that it does not read the lens settings at the beginning and in the service menu, I can only use Firmware Update. The Customization menu is inactive.

I confirm Firmware Update in the popup window (I have v1.00 and the new is v1.01). It loads the new firmware and tells me that Firmware update is complete You can disconnect the lens.

The problem is that I still have v1.00 and the Customization part of the Service Menu is still unavailable.

Does anyone have any experience with this? Is there anything I can do or is it Sigma Service next?
« Last Edit: May 02, 2014, 09:29:00 AM by Eldar »
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Sigma USB Dock does not work
« on: May 02, 2014, 09:21:02 AM »


Eldar

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Re: Sigma USB Dock does not work
« Reply #2 on: May 02, 2014, 01:36:25 PM »
http://www.canonrumors.com/2014/04/sigma-releases-optimization-pro-v1-2-0-and-usb-dock-firmware-update/
Thanks, but I had all the latest versions, so that did not explain it. But sometimes computers work in mysterious ways. I had been through all the standard close the software, retry, reboot the computer etc., with no effect. But after coming home from a trip to the wine store(!), I decided to try once more  ... and Voila! Firmware updated, Customization available and everything seems to be OK.

Now I am looking forward to check if this firmware update has any effect on the unstable AF I have had on the 35.
5DIII, 1DX, 8-15/4L, 16-35 f4L IS, 24-70/2.8L II, 70-200/2.8L IS II, 70-300/4-5.6L IS, 200-400/4L IS 1.4x, Zeiss 15/2.8, 17/4L TS-E, Zeiss 21/2.8, 24/3.5L TS-E II, Zeiss 35/1.4, Zeiss Otus 55/1.4, Zeiss Otus 85/1.4, 100/2.8L IS Macro, Zeiss 135/2, 600/4L IS II

kaihp

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Re: Sigma USB Dock does not work
« Reply #3 on: May 02, 2014, 11:04:37 PM »
Thanks, but I had all the latest versions, so that did not explain it. But sometimes computers work in mysterious ways. I had been through all the standard close the software, retry, reboot the computer etc., with no effect. But after coming home from a trip to the wine store(!)

I'm quite confident that Vinmonopolet would like to quote you for saying that a trip there solved all your problems  ;D

wickidwombat

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Re: Sigma USB Dock does not work
« Reply #4 on: May 02, 2014, 11:13:20 PM »
updated my 35 to 1.02

looks like its still 1.02

so far the dock looks awesome checked my 35 but i dont think it needs any adjustment at all its still perfect
i was thinking maybe a -1 at MFD but now quite sure there

did you connect the dock to the lens then plug in the usb?
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Eldar

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Re: Sigma USB Dock does not work
« Reply #5 on: May 03, 2014, 01:06:48 AM »
updated my 35 to 1.02

looks like its still 1.02

so far the dock looks awesome checked my 35 but i dont think it needs any adjustment at all its still perfect
i was thinking maybe a -1 at MFD but now quite sure there

did you connect the dock to the lens then plug in the usb?
I tried every order I could, with no success up until i brought the wine home ;)
When it finally worked I had the dock connected to the computer, started the software and then connected the lens.
5DIII, 1DX, 8-15/4L, 16-35 f4L IS, 24-70/2.8L II, 70-200/2.8L IS II, 70-300/4-5.6L IS, 200-400/4L IS 1.4x, Zeiss 15/2.8, 17/4L TS-E, Zeiss 21/2.8, 24/3.5L TS-E II, Zeiss 35/1.4, Zeiss Otus 55/1.4, Zeiss Otus 85/1.4, 100/2.8L IS Macro, Zeiss 135/2, 600/4L IS II

AcutancePhotography

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Re: Sigma USB Dock does not work
« Reply #6 on: May 05, 2014, 12:33:05 PM »
"Is there anything I can do or is it Sigma Service next?"

Why was that not the first step?  Might be better than posting on a Canon site.   ;D
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Re: Sigma USB Dock does not work
« Reply #6 on: May 05, 2014, 12:33:05 PM »

docsmith

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Re: Sigma USB Dock does not work
« Reply #7 on: May 31, 2014, 12:42:44 PM »
I suspect I just need to return the sigma dock, but I just received it and the 50A.  I already owned the 35A.  But neither lens will twist onto the dock far enough so that the pins on the dock connect to the pins on the lens.  The net result is that the software never "sees" the lens. 

Anyone else have this problem?  Am I missing something obvious?

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Re: Sigma USB Dock does not work
« Reply #7 on: May 31, 2014, 12:42:44 PM »