I just got the Sigma dock for my 35 and 50 Art lenses. With the 50 everything works just fine. But with the 35 it does not work as it should.
I start the software, connect the lens to the dock, the software appears as it should and recognizes the lens with serial no. and firmware version. But one difference from the 50mm is that it does not read the lens settings at the beginning and in the service menu, I can only use Firmware Update. The Customization menu is inactive.
I confirm Firmware Update in the popup window (I have v1.00 and the new is v1.01). It loads the new firmware and tells me that Firmware update is complete You can disconnect the lens.
The problem is that I still have v1.00 and the Customization part of the Service Menu is still unavailable.
Does anyone have any experience with this? Is there anything I can do or is it Sigma Service next?