September 21, 2014, 04:15:46 AM

Author Topic: Canon CPS  (Read 1883 times)

surapon

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Canon CPS
« on: May 20, 2014, 04:52:10 PM »

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Canon CPS
« on: May 20, 2014, 04:52:10 PM »

dstppy

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Re: Canon CPS
« Reply #1 on: June 12, 2014, 09:26:21 AM »
Canon CPS :

http://supportmatters.pro.usa.canon.com/

http://www.cps.usa.canon.com/home/home.shtml

Enjoy.
Surapon

This has to be your shortest post ever =)

That reminds me, I gotta sign up for CPS.
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Maiaibing

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Re: Canon CPS
« Reply #2 on: June 12, 2014, 12:36:03 PM »
Just sent an angry mail to CPS (Gold Member) for not returning my lens (in for a check-up not repair) for over a week after the "guaranteed" turn around time. They "forgot" to note I was a CPS Gold Member and have not been able to speed things up since  >:(

mackguyver

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Re: Canon CPS
« Reply #3 on: June 12, 2014, 12:55:27 PM »
Just sent an angry mail to CPS (Gold Member) for not returning my lens (in for a check-up not repair) for over a week after the "guaranteed" turn around time. They "forgot" to note I was a CPS Gold Member and have not been able to speed things up since  >:(
Did you send it in with the CPS mailing label & cover sheet?  If so, I wonder what happened, if not, is that what happened?  I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right. 
EOS 1D X, 5DIII, M + EF 24 f/1.4II, 50 f/1.2, 85 f/1.2II, 300 f/2.8 IS II || 16-35 f/4 IS, 24-70 f/2.8II, 70-200 f/2.8II || TS-E 17 f/4, 24 f/3.5II || M 22 f/2, M 11-22 f/4-5.6 IS | 18-55 f/3.5-5.6 IS || 1.4x III, 2x III
I only shoot at ISO 100 with perfect technique - should I get a Nikon?

Maiaibing

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Re: Canon CPS
« Reply #4 on: June 12, 2014, 01:34:55 PM »
Did you send it in with the CPS mailing label & cover sheet?  If so, I wonder what happened, if not, is that what happened?  I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe) :o

mackguyver

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Re: Canon CPS
« Reply #5 on: June 12, 2014, 01:39:23 PM »
Did you send it in with the CPS mailing label & cover sheet?  If so, I wonder what happened, if not, is that what happened?  I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe) :o
Wow, that's really bad!  Sorry.  So far I've had mostly good luck with CPS USA. 
EOS 1D X, 5DIII, M + EF 24 f/1.4II, 50 f/1.2, 85 f/1.2II, 300 f/2.8 IS II || 16-35 f/4 IS, 24-70 f/2.8II, 70-200 f/2.8II || TS-E 17 f/4, 24 f/3.5II || M 22 f/2, M 11-22 f/4-5.6 IS | 18-55 f/3.5-5.6 IS || 1.4x III, 2x III
I only shoot at ISO 100 with perfect technique - should I get a Nikon?

awinphoto

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Re: Canon CPS
« Reply #6 on: June 17, 2014, 11:30:01 AM »
Did you send it in with the CPS mailing label & cover sheet?  If so, I wonder what happened, if not, is that what happened?  I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe) :o
Wow, that's really bad!  Sorry.  So far I've had mostly good luck with CPS USA.

Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions...  Once they found it and realized it was a rush, they worked on it right away... 
Canon 5d III, Canon 24-105L, Canon 17-40L, Canon 70-200 F4L, Canon 100L 2.8, 430EX 2's and a lot of bumps along the road to get to where I am.

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Re: Canon CPS
« Reply #6 on: June 17, 2014, 11:30:01 AM »

mackguyver

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Re: Canon CPS
« Reply #7 on: June 17, 2014, 01:39:43 PM »
Did you send it in with the CPS mailing label & cover sheet?  If so, I wonder what happened, if not, is that what happened?  I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe) :o
Wow, that's really bad!  Sorry.  So far I've had mostly good luck with CPS USA.

Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions...  Once they found it and realized it was a rush, they worked on it right away...
Oh, that makes sense - I'll have to remember that one!
EOS 1D X, 5DIII, M + EF 24 f/1.4II, 50 f/1.2, 85 f/1.2II, 300 f/2.8 IS II || 16-35 f/4 IS, 24-70 f/2.8II, 70-200 f/2.8II || TS-E 17 f/4, 24 f/3.5II || M 22 f/2, M 11-22 f/4-5.6 IS | 18-55 f/3.5-5.6 IS || 1.4x III, 2x III
I only shoot at ISO 100 with perfect technique - should I get a Nikon?

jdramirez

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Re: Canon CPS
« Reply #8 on: June 19, 2014, 08:38:49 PM »
I'm a lowly silver... but I have enough points for platinum... but my pocket book quotes that memorable line from TALLADEGA Nights, The Ballad of Ricky Bobby, "Ain't nothing wrong with silver."
Upgrade  path.->means the former was sold for the latter.

XS->60D->5d Mkiii:18-55->24-105L:75-300->55-250->70-300->70-200 f4L USM->70-200 f/2.8L USM->70-200 f/2.8L IS Mkii:50 f/1.8->50 f/1.4->100L->85mm f/1.8 USM-> 8mm ->100L & 85L

Maiaibing

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Re: Canon CPS
« Reply #9 on: June 20, 2014, 06:11:27 AM »
Did you send it in with the CPS mailing label & cover sheet?  If so, I wonder what happened, if not, is that what happened?  I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe) :o

Just to follow up - its found now by the service provider. Seems to have "forgotten" to note that it was CPS - twice! EST total turn-around time now from my handing it over the desk: 4 weeks (if they keep their last promise).

Canon CPS also answered my mails to them after weeks of silence.

Let me add that CPS number was written with LARGE letters across the top of the repair note. Anyone involved with the paper work cannot have missed it...

surapon

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Re: Canon CPS
« Reply #10 on: June 20, 2014, 10:03:06 AM »
Did you send it in with the CPS mailing label & cover sheet?  If so, I wonder what happened, if not, is that what happened?  I'm getting ready to send a lot of my gear (first time post clean & check coupons) in so I want to make sure I do it right.

Actually, I handed it over the counter directly at the Canon repair center... (CPS Europe) :o
Wow, that's really bad!  Sorry.  So far I've had mostly good luck with CPS USA.

Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions...  Once they found it and realized it was a rush, they worked on it right away...

+10 for me too " Once i forgot to attach the CPS Rush sticker to the box and it got sorted with the regular every day submissions...  Once they found it and realized it was a rush, they worked on it right away...  "

AND PLEASE DO NOT TO WRITE YOUR CPS MEMBERSHIP NUMBER---That will be 2-3 days turn around time---For my replacement of 1DS shutter blade system, after 300,000+ photos, since 2002.
Surapon

Pieces Of E

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Re: Canon CPS
« Reply #11 on: June 20, 2014, 11:54:33 AM »
I followed the link to the CPS site, chose 'sign up now' and came to 'Page not Found'.

https://shop.usa.canon.com/webapp/wcs/stores/servlet/LogonForm?x=36&y=7

 :(


BTW - Surapon, you're awesome man, always enjoy your posts, shots and adventures. You rock!  :)
« Last Edit: June 20, 2014, 11:56:35 AM by Pieces Of E »
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surapon

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Re: Canon CPS
« Reply #12 on: June 20, 2014, 12:17:53 PM »
I followed the link to the CPS site, chose 'sign up now' and came to 'Page not Found'.

https://shop.usa.canon.com/webapp/wcs/stores/servlet/LogonForm?x=36&y=7

 :(


BTW - Surapon, you're awesome man, always enjoy your posts, shots and adventures. You rock!  :)

THOUSAND THANKS, dear Pieces  E.

http://www.cps.usa.canon.com/home/home.shtml

Please try again.
Have a great weekend.
Surapon

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Re: Canon CPS
« Reply #12 on: June 20, 2014, 12:17:53 PM »

Pixel

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Re: Canon CPS
« Reply #13 on: June 20, 2014, 12:41:12 PM »
I'm a gold member and my turnaround times are many times faster than guaranteed.
And one time when I had a 1D Mark IIN go in for repair for a third time with the same issue they sent me a Mark III back.
Canon user for LIFE!

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Re: Canon CPS
« Reply #13 on: June 20, 2014, 12:41:12 PM »