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Author Topic: Sony buyers Beware!!  (Read 24320 times)

sanj

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Sony buyers Beware!!
« on: May 18, 2015, 08:00:24 AM »
Sony has the worst service center EVER. I gave Rx 100 3 for repair and it is now 3 weeks and every time I call, I get a set reply: It is in head office, we will revert soon. Disconnect.

I so hope I never buy Sony again. Grrrrr.

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Sony buyers Beware!!
« on: May 18, 2015, 08:00:24 AM »

neuroanatomist

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Re: Sony buyers Beware!!
« Reply #1 on: May 18, 2015, 08:21:27 AM »
Good luck getting your camera back soon with a proper fix.

This, too, is part of the 'system' argument.  Canon repair turnarounds are generally quite fast.  Here are data from Lensrentals.  It could be worse for you, you could have a broken Nikon or Olympus camera.  ;)


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sanj

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Re: Sony buyers Beware!!
« Reply #2 on: May 18, 2015, 08:43:52 AM »
I wonder why Zeiss is rated so low. I have had great experience dealing with them. Exception experience actually.

Long live the system! Its about the system!

Dylan777

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Re: Sony buyers Beware!!
« Reply #3 on: May 18, 2015, 09:23:15 AM »
This is Sony Service in US?

ritholtz

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Re: Sony buyers Beware!!
« Reply #4 on: May 18, 2015, 10:14:51 AM »
This is Sony Service in US?
There was article on lensrental about broken Sony lens. Sony asked for $800 or so to fix it. Lensrental guys fixed it on their own with some glue.
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Mt Spokane Photography

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Re: Sony buyers Beware!!
« Reply #5 on: May 18, 2015, 10:23:33 AM »
This is US Data, in other countries, everything could change.  I've seen some horror stories about Sony Australia as well.

Sony USA is trying to get their act together, and is opening a professional service center with 3 day turnaround. I'd think that Lens Rentals qualified for that.

https://esupport.sony.com/info/1523/US/EN

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Re: Sony buyers Beware!!
« Reply #6 on: May 18, 2015, 11:23:40 AM »
I wonder why Zeiss is rated so low. I have had great experience dealing with them. Exception experience actually.

Long live the system! Its about the system!

This is a measure only of how long the service took, not the quality of the service or the interaction with the service team.

If you bring your car in to get fixed and I return it to you the very same day, that's good service, yeah? Now what if you need to bring it back in a couple of days for something that's still not right and again, same day service. Good quick service, that's all that matters, right, so you're happy that the second time is still a "same day service."

Of course, you could take a 1 day service lens back 39 times and still have it back before the Zeiss.  I believe Roger had to send some Zeiss lenses back more than once, he published a scathing article a few years back.

When I sent my 35mmL in for repair, it took 2 days, and was perfect.  Its a meaningless statistic by itself, but not everyone has to send things back over and over.

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Re: Sony buyers Beware!!
« Reply #6 on: May 18, 2015, 11:23:40 AM »

ritholtz

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Re: Sony buyers Beware!!
« Reply #7 on: May 18, 2015, 11:58:11 AM »
70D, 10-18mm, 17-50mm F2.8, 85mm F1.8, 55-250 STM.

neuroanatomist

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Re: Sony buyers Beware!!
« Reply #8 on: May 18, 2015, 12:17:47 PM »
This is a measure only of how long the service took, not the quality of the service or the interaction with the service team.

True, but speed and high quality are not mutually exclusive.  On the other hand, unless a replacement loaner is provided (free of charge) a long repair turnaround (>2 weeks) would be synonymous with a poor overall service experience for many people.
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martti

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Re: Sony buyers Beware!!
« Reply #9 on: May 18, 2015, 12:19:39 PM »
A nice story from Cicada once again.
Written between the lines was: "Do not buy this lens".
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JClark

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Re: Sony buyers Beware!!
« Reply #10 on: May 18, 2015, 12:29:11 PM »
This is a measure only of how long the service took, not the quality of the service or the interaction with the service team.

True, but speed and high quality are not mutually exclusive.  On the other hand, unless a replacement loaner is provided (free of charge) a long repair turnaround (>2 weeks) would be synonymous with a poor overall service experience for many people.

Speed, quality, price... pick any two.  :)

KeithBreazeal

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Re: Sony buyers Beware!!
« Reply #11 on: May 18, 2015, 12:35:06 PM »
I have used Canon CPS twice for major repairs.  My 10-22mm was destroyed when it was attached to the 50D and tumbled out of the van onto pavement.  Canon replaced all but the front element assembly- $59.00 and 5 days.
On the other hand, my 100-400L with a sticking lock ring took 10 days.  Come to find out, the lock ring was only part of the problem.  Canon dismantled the entire lens to replace the entire zoom assembly.  The lens came back with the look and feel of a brand new lens.  All lens elements were perfectly clean.  I had asked about dust visible on the inside and I was told that would be a major task to disassemble and clean the elements.  $$$ more. 
   All said and done, they did all the repairs and cleaning for the original repair estimate(lock ring) with the total cost of $215.20!!!! :)
    I got my $100/year money's worth.

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sanj

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Re: Sony buyers Beware!!
« Reply #12 on: May 18, 2015, 12:46:06 PM »
This is Sony Service in US?

Mumbai, India. When I call Canon they connect me direct with the guy who will service the camera. We know each other by first name. At Sony it is always a call center somewhere who is as clueless about everything as I am about nuclear physics.

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Re: Sony buyers Beware!!
« Reply #12 on: May 18, 2015, 12:46:06 PM »

sanj

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Re: Sony buyers Beware!!
« Reply #13 on: May 18, 2015, 12:49:19 PM »
Two minute ago I bumped into a guy who took is A7 for sensor cleaning. His words - "The guy took off the lens, walked closer to the window to see spots. Attended a longish phone call while the camera lay open. Then blew on sensor with a hand air bulb and returned it."

neuroanatomist

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Re: Sony buyers Beware!!
« Reply #14 on: May 18, 2015, 12:57:04 PM »
This is Sony Service in US?

Mumbai, India. When I call Canon they connect me direct with the guy who will service the camera. We know each other by first name. At Sony it is always a call center somewhere who is as clueless about everything as I am about nuclear physics.

Well, maybe you can learn nuclear physics in the time it takes Sony to repair your camera.  :)
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Re: Sony buyers Beware!!
« Reply #14 on: May 18, 2015, 12:57:04 PM »