January 19, 2018, 06:54:30 AM

Author Topic: Sony buyers Beware!!  (Read 20886 times)

nc0b

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Re: Sony buyers Beware!!
« Reply #45 on: June 21, 2015, 12:51:41 PM »
I have only had one Canon repair experience, which was quite satisfactory.  Not being a pro, and not deciding to fudge on that issue, I sent my 60D in to CA for normal "consumer" service.  Stupidly my 60D was on the floor and my iPhone fell 2 feet off an end table, breaking the top LCD display.  The plastic "protection" window suffered no damage.  Turn around was a couple week, including shipping each way.  When Canon called to say the camera was on its way back, I said I was disappointed that the plastic window didn't protect the LCD from the iPhone falling a modest distance onto the LCD.  They knocked about 20% off the repair cost just as a courtesy. 
5DsR, 6D, 60D & 40D. 400 f/5.6, 100-400 IS II, 70-200 f/2.8 IS II & f/4 IS, 85 f/1.8, 50 f/2.5, 24-105 f/4, 15-85 f/4-5.6 & 16-35 f/4.

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Re: Sony buyers Beware!!
« Reply #45 on: June 21, 2015, 12:51:41 PM »

Khalai

  • EOS 5D Mark IV
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  • In the absence of light, darknoise prevails...
Re: Sony buyers Beware!!
« Reply #46 on: June 21, 2015, 03:58:10 PM »
Czech republic + AWH service center + CPS Silver membership = Excellent and fast service.

Small stuff like sensor cleaning or minor maintenance (calibration, cleanup, small repairs...) is actually available under 2h if you preorder yourself in advance! My 70-200/4L IS (already sold and replaced with 2.8 II) had been in service twice - USM assembly slipping. Both times 3-5 days turnaround. That lens was my nemesis, focus ring slippage, twice repaired, after that I fell in love with 2.8 II variant :)
6D | Zeiss 21/2.8 ZE | 24-70/2.8L II | 35/1.4L | Zeiss 35/1.4 ZE | 50/1.2L | Zeiss 50/2 ZE Makro | Zeiss 85/1.4 ZE | 70-200/2.8L II/.

Hjalmarg1

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Re: Sony buyers Beware!!
« Reply #47 on: June 22, 2015, 01:48:10 AM »
This is US Data, in other countries, everything could change.  I've seen some horror stories about Sony Australia as well.

Sony USA is trying to get their act together, and is opening a professional service center with 3 day turnaround. I'd think that Lens Rentals qualified for that.

https://esupport.sony.com/info/1523/US/EN
Aweful performance. I'd stick to Canon
Body: Canon 5DIII. Primes: 100mm f2.8L IS, 15mm f2.8 & 50mm f1.8 STM. Zoom: 16-35mm f4L IS, 24-70mm f2.8L II & 70-200mm f2.8L IS II + EF 1.4x III TC.
Travel kit: Fujifilm X-T2+ 6 lenses

fragilesi

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Re: Sony buyers Beware!!
« Reply #48 on: June 22, 2015, 07:08:43 AM »
Lots of companies outsource repairs these days. It is especially common when there isn't enough repair work to demonstrate the need for full time staff.

Well if you never admit that something is faulty you won't need many repair staff will you?  :)

I used to be very much a fan of Sony tech, I very often used to buy Sony TVs, music players and so on. Their stuff was rock solid, but no longer.  I've dipped my toes into the water again with my current mobile phone.  I expect it to last 3-4 year at least like my previous ones . . . let's see. 

But there's nothing on these new Sony cameras that attracts me anywhere near enough to tempt me to trust them with something really important like photography.

psolberg

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Re: Sony buyers Beware!!
« Reply #49 on: June 22, 2015, 02:52:33 PM »
Sony has the worst service center EVER. I gave Rx 100 3 for repair and it is now 3 weeks and every time I call, I get a set reply: It is in head office, we will revert soon. Disconnect.

I so hope I never buy Sony again. Grrrrr.

Ok?

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Re: Sony buyers Beware!!
« Reply #49 on: June 22, 2015, 02:52:33 PM »