Gear Talk > Third Party Manufacturers

Problem with Adorama Customer Service

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RGF:
I order a Think Tank bag from Adorama and as a member of Kelby One I remember that Adorama was giving a 10% discount on Think Tank bags.  So I searched for the webpage and found an Adorama webpage that provided instructions on how to get the 10% discount.

I followed their instructions and order the bag but did not see the 10% discount (which the order page said would be applied on the final step of the order).

So I wrote the Adorama CS and the rep asked for the page (which I sent to him).  That was Thursday.  Bags will be delivered on Monday, have not heard back from Adorama (in spite of writing a second time), and my card has been charged the full amount.

Perhaps I will get a response, but so far service is rather terrible.

Mt Spokane Photography:
Drop a e-mail to Helen Oster, she will help you.  She is a member of this forum.

helen@adorama.com


JPAZ:
Remember they are closed on Saturday.

Mt Spokane Photography:

--- Quote from: JPAZ on July 18, 2015, 10:23:58 PM ---Remember they are closed on Saturday.

--- End quote ---

Boy, am I off, I thought it was Sunday all day

RGF:

--- Quote from: Mt Spokane Photography on July 18, 2015, 08:23:25 PM ---Drop a e-mail to Helen Oster, she will help you.  She is a member of this forum.

helen@adorama.com

--- End quote ---

Thanks.  I'll do that.

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