November 24, 2017, 09:10:45 PM

Author Topic: Godox no response  (Read 10345 times)

mazza1967

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Godox no response
« on: February 17, 2017, 05:56:44 AM »
A bit annoyed with Godox for total lack of response when asked about update support for M5 with triggers and flash the x series triggers  which work so well with my 6d  are not supported , I've just purchased the Xt32c manual command  triggers as I hoped this would work ( no response again When asked in advance if it would work ) I can make them fire with Yongnuo triggers but loose remote power and when using as  a second body to my 6d  not an option to change triggers  mid shoot is to much hassle , I appreciate it takes them time to develop  and respond to new models etc and I really like thier products , but just rude to not reply to a polite enquiry , has anyone else had similar non - response ? I'm hoping the launch of the latest M mirrror and crop dslr will bring about a firmwear update out soon , is anyone else struggling with this ?

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Godox no response
« on: February 17, 2017, 05:56:44 AM »

mazza1967

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Re: Godox no response
« Reply #1 on: March 11, 2017, 01:20:01 PM »
Update finally an e-mail from Godox Marketing who say they will be releasing an update that will be compatible with the M5 no time scale but a least an acknowledgment !

IglooEater

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Re: Godox no response
« Reply #2 on: March 11, 2017, 02:06:33 PM »
Although I've heard Godox is better than most, these inexpensive generic companies tend to have almost nonexistent customer support. 
I'm curious as to what flashes your firing, if anything Godox and how you like them. I'm on the edge of purchasing some Godox gear myself.

Mt Spokane Photography

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Re: Godox no response
« Reply #3 on: March 11, 2017, 06:22:13 PM »
Unfortunately, support for newly released cameras often takes 6 months, even more when dealing with many 3rd party products.  Lenses seem to get updated a little faster, but flashes, triggers, etc take a long time.

mazza1967

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Re: Godox no response
« Reply #4 on: March 12, 2017, 06:08:52 AM »
Unfortunately, support for newly released cameras often takes 6 months, even more when dealing with many 3rd party products.  Lenses seem to get updated a little faster, but flashes, triggers, etc take a long time.

I have the ad600b ( manual )  x 2 with the remote head extension controlled with x1tc triggers they are awesome work with my 6d  100% (  i know they work with  5dmk3 ) they go all day for 1000s shots ( i use 1 as main 1 as fill and swap 1/2 way into the shoot to even battery life out ) I also have the Ving lithium battery 850 speedlight flash x2  which work of the same controller , no receivers needed as built in ,  The only blip has been my new back up camera canon M5 which wont work the Godox triggers but it fires them with my yougnuo ( Nissin and youngnuo flash work with remote power adjustment ) but no power remote adjustment on the Godox  with the M5 so roll on the firmware  update , there is nothing out there for the price that even compares the build quality and power consistency spot on , Im a fan apart from communication from them which is dreadfull.  The extra power finds me shooting with them in high speed sync almost constantly and I find this has made my portrait shots really take a leap forward

mazza1967

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Re: Godox no response
« Reply #5 on: March 12, 2017, 06:09:50 AM »
Although I've heard Godox is better than most, these inexpensive generic companies tend to have almost nonexistent customer support. 
I'm curious as to what flashes your firing, if anything Godox and how you like them. I'm on the edge of purchasing some Godox gear myself.
opps replied to you on the wrong link see one below

mazza1967

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Re: Godox no response
« Reply #6 on: April 12, 2017, 02:25:52 AM »
Up date e-mail from Godox !!!!! They say a firmwear up date will be released in approx 1 month , I won't hold my breath ! I can confirm to anyone looking that the new Ad200,  850c 11
And the 350c mini flash (targeted by Godox to mirrorless canon range ) do not work on the M5 I've tried them on the camera and they don't work with Godox trigger on the M5 perfect on the 6d as previously tested
Correctly

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Re: Godox no response
« Reply #6 on: April 12, 2017, 02:25:52 AM »

JP4DESIGNZ

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Re: Godox no response
« Reply #7 on: April 12, 2017, 06:42:49 AM »
I can confirm that they are extremely slow with email replies.  I've sent them an email last December and still have not heard back however, I get most of my help from flashhavoc.com these days.

Like you, I love the Godox (Flashpoint) system and have jumped ship from Canon, Yongnuo, and AlienBees to all Flashpoint gear!

By the way, did you say the Godox XT32 does not work with the M5?  I have the M3 and my Godox XT32 works perfectly with it, as long as you change the flash power thru the trigger and not the camera.  I'm thinking about upgrading to the M6 and it would be a shame if the XT32 does not work.
5D4 | 5DS R | Tamron 15-30mm f/2.8 VC | 24-70mm f/2.8L II | 70-200mm f/2.8L IS II | 85mm f/1.4L IS | Kenko Teleplus HD 1.4 | Lots of Flashpoint (Godox) Gear

Besisika

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Re: Godox no response
« Reply #8 on: April 12, 2017, 08:21:05 AM »
I can confirm that they are extremely slow with email replies.  I've sent them an email last December and still have not heard back however, I get most of my help from flashhavoc.com these days.

Like you, I love the Godox (Flashpoint) system and have jumped ship from Canon, Yongnuo, and AlienBees to all Flashpoint gear!

By the way, did you say the Godox XT32 does not work with the M5?  I have the M3 and my Godox XT32 works perfectly with it, as long as you change the flash power thru the trigger and not the camera.  I'm thinking about upgrading to the M6 and it would be a shame if the XT32 does not work.
Does anyone know if the ad600 works with 5D4 and 1DX2? I ordered mine through amazon but it takes a month to get here. I will need it for the summer (around June). I need one for TTL. My Einstein is getting old.

JP4DESIGNZ

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Re: Godox no response
« Reply #9 on: April 12, 2017, 11:49:58 AM »
I can confirm that they are extremely slow with email replies.  I've sent them an email last December and still have not heard back however, I get most of my help from flashhavoc.com these days.

Like you, I love the Godox (Flashpoint) system and have jumped ship from Canon, Yongnuo, and AlienBees to all Flashpoint gear!

By the way, did you say the Godox XT32 does not work with the M5?  I have the M3 and my Godox XT32 works perfectly with it, as long as you change the flash power thru the trigger and not the camera.  I'm thinking about upgrading to the M6 and it would be a shame if the XT32 does not work.
Does anyone know if the ad600 works with 5D4 and 1DX2? I ordered mine through amazon but it takes a month to get here. I will need it for the summer (around June). I need one for TTL. My Einstein is getting old.

Hi Besisika.  My 5D4 works perfectly with the Flashpoint R2 Transmitter (Godox X1T-C) and Godox XT32 which in turn, works perfectly with anything it triggers (AD600, AD360II, AD200, etc.).  There was a firmware update in December 2016 that allows the X1T-C to work with the 5D4.

One thing to note, for some reason the autofocus assist beam does not work on my 5D4.  Other than that, you should be good to go.

Following Mark Kitaoka's blog: http://www.markkitaoka.com/blog/ he doesn't seem to have any issues with Godox triggers on his 1DX2.
« Last Edit: April 12, 2017, 11:52:07 AM by JP4DESIGNZ »
5D4 | 5DS R | Tamron 15-30mm f/2.8 VC | 24-70mm f/2.8L II | 70-200mm f/2.8L IS II | 85mm f/1.4L IS | Kenko Teleplus HD 1.4 | Lots of Flashpoint (Godox) Gear

BasXcanon

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Re: Godox no response
« Reply #10 on: April 12, 2017, 02:49:20 PM »
Hi all!

I own 2 AD600B units and I do know I had to update both my XT1C as AD600 unit to operate with the 1DS classic camera. (Assist autofocus with IR light works now to).
The 80D worked flawlessly with the transmitter and AD600, even in the older versions.
Although one of the updates that was available was dedicated to communicate with the 80D and 5Dm4.

Are you 100% sure you got both transmitter as the Unit itself in the latest firmware?
« Last Edit: April 12, 2017, 02:53:29 PM by BasXcanon »

BasXcanon

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Re: Godox no response
« Reply #11 on: April 12, 2017, 03:01:55 PM »
BTW does anyone here knows if the XT1C or XT32C works with a Powershot GX.x model?

IglooEater

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Re: Godox no response
« Reply #12 on: April 12, 2017, 04:42:46 PM »
Although I've heard Godox is better than most, these inexpensive generic companies tend to have almost nonexistent customer support. 
I'm curious as to what flashes your firing, if anything Godox and how you like them. I'm on the edge of purchasing some Godox gear myself.
opps replied to you on the wrong link see one below

Awesome thanks!

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Re: Godox no response
« Reply #12 on: April 12, 2017, 04:42:46 PM »

Besisika

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Re: Godox no response
« Reply #13 on: April 12, 2017, 06:12:12 PM »

Hi Besisika.  My 5D4 works perfectly with the Flashpoint R2 Transmitter (Godox X1T-C) and Godox XT32 which in turn, works perfectly with anything it triggers (AD600, AD360II, AD200, etc.).  There was a firmware update in December 2016 that allows the X1T-C to work with the 5D4.

One thing to note, for some reason the autofocus assist beam does not work on my 5D4.  Other than that, you should be good to go.

Following Mark Kitaoka's blog: http://www.markkitaoka.com/blog/ he doesn't seem to have any issues with Godox triggers on his 1DX2.
Thanks, that's good news.
I will use mine mostly outdoor so assist beam is not a deal breaker.

mihazero

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Re: Godox no response
« Reply #14 on: April 22, 2017, 10:25:28 PM »
I can confirm that they are extremely slow with email replies.  I've sent them an email last December and still have not heard back however, I get most of my help from flashhavoc.com these days.

Like you, I love the Godox (Flashpoint) system and have jumped ship from Canon, Yongnuo, and AlienBees to all Flashpoint gear!

By the way, did you say the Godox XT32 does not work with the M5?  I have the M3 and my Godox XT32 works perfectly with it, as long as you change the flash power thru the trigger and not the camera.  I'm thinking about upgrading to the M6 and it would be a shame if the XT32 does not work.
Does anyone know if the ad600 works with 5D4 and 1DX2? I ordered mine through amazon but it takes a month to get here. I will need it for the summer (around June). I need one for TTL. My Einstein is getting old.

If You are using manual power levels and not TTL then yes it works. If you want to use TTL ... no it does not. It always fires at full power in TTL. I wrote this before, but here we go again. I found that when i use X1T-C on 5Dmk4 on my flashes it always indicates F8.0 even when my camera is using 1.4 or 2.8 or any number for that matter. When i switched from X1T-C to YN622 flashes showed proper Fstop number and worked flawlessly.

Godox (flashpoint) released a firmware in december that adds compatibility (joke me thinks) for 5Dmk4 and 80D. All this does is fix AF-Assist that was broken in previous firmwares.

Also i have found out that compared to Canon optical master slave bla bla and Yn622, X1T-C in TTL on 5Dmk2 and 5Dmk3 (it works on these) always undeexposes by 1/3 stop.

Hope this helps

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Re: Godox no response
« Reply #14 on: April 22, 2017, 10:25:28 PM »