June 24, 2018, 03:53:45 AM

Author Topic: FedEx is Now B&H Photo's New Primary Customer Delivery Partner  (Read 9349 times)

Mt Spokane Photography

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #15 on: February 13, 2018, 10:05:31 PM »
I've gotten more torn packages, and black, grimy packages from FedEx.  But more crushed packages from UPS.

Amazon seems to be off UPS too.

Maybe UPS too burdened by union?

Heard by me on the radio this morning on my way to work: Amazon is getting into the shipping business now too. Their first test market is going to be in California, the LA area I believe.

Amazon has a fleet of aircraft flying their products around, and they have been making deliveries by Drone.  They have been delivering for at least a couple of years using contract drivers.  The drivers are less than happy.  You may have read that they are trying 1 hour delivery from Whole Foods in select markets, thats new, it was 2 hours or 1 day.

Amazon uses about 80% USPS, 10% UPS and 10% Fedex for delivery to my rural home North of Spokane, WA.  They have a very sophisticated system that looks at the fastest way to get your order to you for the lowest cost. 

I wonder if your radio station has a time machine?

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #15 on: February 13, 2018, 10:05:31 PM »

Mt Spokane Photography

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #16 on: February 13, 2018, 10:07:35 PM »
I'm struggling to just get in touch with Fedex regarding the destruction of a $3500 shipment from China.  I call every day, go thru their 5 minutes of inputting data, and get told that a claims adjuster will call back, but it never happens.

privatebydesign

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #17 on: February 13, 2018, 10:20:34 PM »
Amazon have around 26 cargo planes, FedEx has over 600 and is the largest 'airline' in the world.
Too often we lose sight of the fact that photography is about capturing light, if we have the ability to take control of that light then we grow exponentially as photographers. More often than not the image is not about lens speed, sensor size, DR, MP's or AF, it is about the light.

vrteam

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #18 on: February 13, 2018, 10:39:41 PM »
Well, I am new to this group but have been visiting CanonRumors.com for a few years. Glad to join you all!  My experience with B&H for the last 8 years has been wonderful both in store (NYC) and for ordering online (DSLRs, lenses, computers, batteries, tripods, etc).  I only had one experience when the order took a couple of days more than I had hoped for.  EVERY package showed up with no damage and the product was authentic.  Also, I sold some used camera equipment to them using their online service - very satisfied.

That being said, if FedEx is the primary delivery partner now for B&H, I would hope that they have negotiated a solid service level and handling agreement. It will be interesting to see if FedEx increases their service levels now for 3rd-party retailers to combat Amazon, who is coming out with its own competitor service vs UPS/FedEx. 

stevelee

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #19 on: February 13, 2018, 11:35:52 PM »
It must have been 2005. I had built my house here where I eventually retired, but I was living about 30 miles away. I had come over here for a couple of nights before heading back home on Saturday.

When I got back, I discovered that FedEx had delivered my iBook, the cheaper Mac laptop in those days. It had sat on my front porch over the two nights. On Friday they tried to deliver the cardboard box with my AppleCare info, but since I wasn't there to sign, they left a note on the front door saying they would bring it on a future business day.

That's my strangest FedEx experience.

With UPS and maybe FedEx, too, I've had the experience of ordering things that the company will say can't be shipped to a PO Box, particularly with free shipping. So I would use my street address. Then the carrier would deliver it to the post office, who would then put the package in my PO box (or a key to a bigger box in the lobby if it won't fit my box).

Mt Spokane Photography

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #20 on: February 13, 2018, 11:51:10 PM »
Amazon have around 26 cargo planes, FedEx has over 600 and is the largest 'airline' in the world.

Amazon is not about to stop using Fedex, UPS, and USPS.  But, they have a growing fleet which is making runs between major Amazon warehouses which costs them a lot less than Fedex or UPS.  They mostly distribute products between warehouses.  Then deliveries to customers are made by the carriers.  I sell on Amazon Prime in a small way.  I ship case lots to a warehouse where less than case quantities are then shipped to other Amazon warehouses around the country.  These products can be mixed and loaded into containers without expensive packaging that UPS / Fedex might and sent to the other warehouses for far less. 

Chaitanya

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #21 on: February 14, 2018, 03:07:24 AM »
For some reason I always trust post office( Indian and US) more than these private courier companies. Atleast PO doesnt handout package without verifying ID which fedex and bludart(dhl) have done in past. Plus they seem to deliver packages to wrong address leaving behind a bad taste regarding their overpriced service.

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #21 on: February 14, 2018, 03:07:24 AM »

mclaren777

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #22 on: February 14, 2018, 03:16:32 AM »
I'm exceedingly pleased about this news!

IglooEater

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #23 on: February 14, 2018, 07:55:02 AM »
The CR guy has had to do a lot of shipping with his past business- I wonder what his opinion is...

bsbeamer

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #24 on: February 14, 2018, 09:29:47 AM »
Since B&H opened their NJ warehouse, shipping from them has been completely hit/miss.  Orders shipped from Brooklyn were fine - picked up the evening the order was placed and generally arrived next day (1 day to arrive).  Orders shipped from NJ were picked up 1-3 days later then would arrive 1-2 days later (2-5 days to arrive). 

Worst part - I am within a 20 minute drive from their new NJ warehouse and they won't let you pickup orders in person, so it just sits in a loading dock waiting for UPS to pickup.  After placing orders on several consecutive days that all shipped from NJ, really think they just add to the pile and the UPS drivers would always take from the top, which added to many of the delays.  Unless they change the way the NJ warehouse operates and preps shipments, FedEx will not immediately "fix" the situation.

Local UPS was overwhelmed by their NJ warehouse and never ramped up to meet the demand properly at the local level.  There's also an Amazon warehouse across the street and several other warehouses in that vicinity.  UPS lost the business for themselves with those pickup delays by not sending additional trucks daily. 

All of that being said, I'm really looking to expand my retailers for gear beyond B&H and Amazon.  Had a terrible experience recently with Newegg and will never order from them again.  Adorama's order process is never consistent, but does look like they've improved over the past year.  Shockingly, Best Buy online has really gotten better recently (if they stock what you're looking for).




RiceCanon

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #25 on: February 14, 2018, 10:22:58 AM »
Great news! UPS delivery service can be dismal in my city.  Much happier with FedEx service.

YuengLinger

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #26 on: February 14, 2018, 10:36:28 AM »
Just received an order of AC filters and paperback books from Amazon, delivered by UPS.  Their drivers, in our area, have always been friendly and personable, while FedEx drivers, while reliable too, have been strictly business and apparently a bit more stressed.

Fingers crossed!  But I do wish customers had choices...

I wonder if FedEx gives better rates for "exclusive" deals?

RunAndGun

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #27 on: February 14, 2018, 10:39:00 AM »
Not that big of a deal for me.  I have different equipment vendors and some use FedEX as their primary and some use UPS.  I know both of my "usual" drivers and actually used to go to school with my current FedEx guy.  Both of them have hubs with pick-up/drop-off centers within about 5-7 mins of my house, plus a UPS store about five minutes away and the ability to drop-off FedEx at Office Depot in the same area. 

I will say that historically, though, I have had more problems with FedEx over the years.  The two biggest snafu's were leaving one of my Betacam's that had been sent for repair on my front porch while I was out of town(partially the vendors fault too, because they did not ship it back to the address I wanted so it would be safe) and "losing" another brand new Betacam being shipped to me from a dealer.  That one took the cake, because there were three boxes in the shipment and only one made it.  I call them and they try the ole "are you sure it was shipped with us?", after I had already given them the tracking numbers.  After about a day or two of them not being able to find it, I told them the value.  It was found in less than two hours.  In the corner of one of their warehouses.  My gut said someone was planning on stealing it.

And as others have said, when B&H moved their whatehouse to NJ, shipping went to crap.  I have never had shipping issues with B&H until they moved this past summer.  They missed their delivery deadline for a piece of gear I needed for a shoot(I had paid for overnight).  Needless to say, they heard about that and I refused the shipment when it finally arrived, so they had to eat the overnight shipping charge to me(which actually took me calling and telling them that I would not pay it since they missed the shipping deadline) and the return back to them.  They missed another delivery deadline a few weeks after that one, as well(although it was not a time critical delivery, it was free ground shipping), but nevertheless it was late, then a duplicate item shows up a day after the original.  And it was actually an ordeal trying to explain it to them and return it.  The CSR eventually thanked me for doing the honest/right thing, but it took 20+ minutes to do it.  Things have gotten a little better, but many times this past year, their order and ship times have gone beyond their normal, where you usually place an order before the afternoon cut-off and it ships that day, it went into an additional 1-2 days before they said in-stock items would ship.

As far as Amazon, some of the stuff I ordered around Christmas was delivered by "their" guys.  I live within a "prime now" area, but I still haven't tried it out, yet.  I also talked to a FedEx driver a few months ago about Amazon's impending internal delivery and logistics system and he said, "Bring it on".  Lol.

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #27 on: February 14, 2018, 10:39:00 AM »

Mt Spokane Photography

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #28 on: February 14, 2018, 10:42:38 AM »
Just received an order of AC filters and paperback books from Amazon, delivered by UPS.  Their drivers, in our area, have always been friendly and personable, while FedEx drivers, while reliable too, have been strictly business and apparently a bit more stressed.

Fingers crossed!  But I do wish customers had choices...

I wonder if FedEx gives better rates for "exclusive" deals?

UPS drivers make a lot more money than Fedex drivers, theyy are UPS employees, get paid for overtime, etc.  On the other hand,

Fedex drivers are contractors or work for a contractor, and must purchase trucks to Fedex Specs, and pay for everything out of what Fedex gives them.  They often end up bankrupt or working for next to nothing once the bills are paid.  No overtime pay either.  So, yes, they are stressed, be nice to them!

cpreston

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #29 on: February 14, 2018, 11:42:51 AM »
That's a bit annoying.  FedEx is a bigger hassle for me and adds about a day to any shipment I'm getting from NY.

I'm always surprised at how vehement some people are about one shipper or another. All opinions seem to be based on anecdotal evidence. I did not realize that Fed Ex drivers were paid much less than UPS, though.

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Re: FedEx is Now B&H Photo's New Primary Customer Delivery Partner
« Reply #29 on: February 14, 2018, 11:42:51 AM »