I am sorry for any dissatisfaction and happy to report we have received our first batch of EOS 5D Mk III bodies and body+kit packages. They should be shipped this afternoon. You will receive an email with a UPS package tracking number. UPS will be able to confirm the tracking number several hours later as we affix the number before the package is handed off from us to UPS. We expect our next batch to be delivered to us next week.
First, thanks for posting here with your update. As you can no doubt see, our angst has been brewing for some time, and communication from someone like yourself at B&H goes a long way towards establishing that someone there cares.
That said, I would be remiss if I didn't suggest that B&H can learn a number of lessons from this experience. I only speak for myself, but my perspective is that our frustration with B&H has nothing to do with the past, or the fact that you just didn't have cameras to ship. It has much more to do with the lack of consistent communication - either through social media such as Twitter, the forums, or your customer service reps - to your customers about the order. I can imagine that B&H was feeling a great deal of pressure to satisfy their customers, but lacking communication really, at least in the short term, damaged your reputation.
So, I have two suggestions that might help this be a better experience for both yourselves and your customers.
First, use the vocal feedback you've received as leverage through your channel partnership with Canon. Make it clear to Canon that, as a valued reseller, you simply cannot be put in this position the next time a major launch is upon you. As one of the largest resellers of their products, you should be able to leverage your channel relationship to improve the process and craft a communication plan for next time.
Second, get hip. That is, recognize and understand that a part of your customer base is rabid, (relatively) loyal, and makes full use of technology to socialize, vocalize, and gain what little leverage we as individuals have. For example, next time, don't wait until the "official" launch day to post on canonrumors or your twitter account - watch the forums, get engaged, and communicate what you can, as soon as you can. I can say that having read the experiences that others have had with Adorama and your other competitors, it wasn't as if they had better
information or better
news, but the fact that many of them made an effort
to communicate more freely and openly made a huge difference. Just being able to get that comfort level that there is someone in management who is willing to share what he can could have utterly turned this micro-debacle into a win for B&H.
Thanks for listening, and I truly wish you the best. Hopefully you and the folks at B&H can get some sanity back now that the first shipments are out the door.