Got 5D III today from Adorama, shutter messed up

[Pyrenees]

It looks like the O.P. used a flash in those images. The 'band' looks like the 'shadow' caused by a focal-plane shutter's curtain, when the shutter speed exceeds the maximum flash sync-speed.

[Stephen Melvin]

Could be a sticky shutter? This is distressing to see. But in any mass-produced item, a few bad ones will slip through.

[Pyrenees]

Nope, you can download the JPEGs shows that the flash didn't fire.

But I believe that if you are using a flash in manual-mode (not i-TTL etc), the EXIF will not indicate whether said flash fired or not. It happened to me in this scenario.

EDIT: Sorry, I missed O.P.'s confirmation that no flash was used, so please ignore my comment.

[peederj]

Go into sensor cleaning mode and look what's up.

[AUGS]

If it was a mirror not retracting fully, then wouldn't it be on the bottom (as the image is inverted relative to the sensor)...?

True.  Good call.

[ThuiQuaDayNe]

even if you can fix it, don't.  It might work after the fix but it might come back later when you can no longer xchange/return it.  There is no guarantee that other parts are working 100% as well if the package was damaged somehow.



perhaps it would be wise to inform the seller through phone or comment section to pack extra foam.

GL

[PhotoGib]

I wouldn't. I'd just send it back and get a replacement/take business elsewhere.

+1

+2

[scottkinfw]

I agree.

Why hassle with it and be without your camera for any longer than needed.

I wouldn't. I'd just send it back and get a replacement/take business elsewhere.

+1

+2

[SF DTM]

How's the camera doing? any luck remedying the problem?

[prayharder]

I agree.

Why hassle with it and be without your camera for any longer than needed.

I totally agree it should go back, but I am a very technical person, for sheer interest, I would love to be able t figure out what was causing this problem.

[Stephen Melvin]

If this was a film camera, he could open up the back and watch it when it takes a picture. Hrm. Maybe take the lens off and sync a flash and watch it?

[Brusiephoto]

I would STILL be curious to know the lightsource... low cycle refreshing lights, such as Flourescents, actually go black for the instant between cycles... possibly, just possibly, this could be what your really fast shutter under those new cool high ISO's is revealing...
I have not looked @ EXIF data to see details of shutter/ISO, so forgive me if this is WAY off base...

If it is under such lighting, try at a slower shutter or sunlight...
just thinking aloud late at night...

[Brusiephoto]

Ok....i looked at the EXIF... All posted cases are @ f/4. It is a zoom, no? do you have a lens hood on? Try the same range of shutter speeds (I see 1/25 so that rules out light source) but at another constant aperture... significantly smaller - say f/8.

[prayharder]

If it was a mirror not retracting fully, then wouldn't it be on the bottom (as the image is inverted relative to the sensor)...?

Oh yeah, duh good call.

I'm sorry if this was misunderstood. I had made a comment earlier, I totally messed up and said that since it was at the top it could be the mirror. I was saying duh to myself, it was just a page back and out of context. It seems that i will have to quote my mistakes in the future. Good job Brusiephoto for pointing out the mirror would be on the bottom, my mistake.

Sorry for the miss-understanding.

Well, I looked back and it seems that my post about the mirror didn't make it to the site, not sure what happened, but I was totally sayings duh to myself. Not anyone else, there is no space for that here...

[Brusiephoto]

@PrayHarder - No worries... your intent was understood. And an easy thing to forget...Us old timers who remember what it was like to use a 4x5 FILM camera never forget! :-) Or anyone who has tried to get a reluctant piece of dust off a sensor.