Gear Talk > Technical Support
Software Install Issue??? EOS Solution Disk ver 25
spinworkxroy:
--- Quote from: drgitlow on May 03, 2012, 12:30:01 AM ---Now I'm puzzled. I upgraded to Lion 10.7.3. I was successfully able to get my Canon 9950f to work under Lion by upgrading the driver software from one of Canon's current scanners, so that's no longer a problem. But when I tried to install EOS Solutions Disk 25 for the 5D Mark III, the 'Setup" application will not launch, the exact same problem I had in 10.6.8.
I tried a Safe Boot, then opening Setup, but that failed as well.
The disk works perfectly on an iMac also running 10.7.3, so the disk isn't the problem. My DVD drive also isn't the problem as it has no trouble running any other discs.
I'm trying to install on a Mac Pro (Early 2008). Could this be the issue?
--- End quote ---
Don't worry..you're not alone..
At first i also thought it was because of my 10.68 Macbook Pro (Mid 2010 edition), so i upgraded it to OSX Lion 10.7.2….hoping that it would work..but EXACTLY the same thing..click on Setup and it just opens and closes without doing anything..
I too am clueless why and have but almost given up trying to install it..
MikeFizer:
I have a fellow photographer whose experiencing exactly this. He tried installing on an older Macbook Pro and an early duo Mac Pro, both with 10.6.8, without success. I brought the disc back to my studio and successfully installed the disc on my six core running 10.6.8.
I zipped the Canon Utilities folder in my App folder and sent it to him where he copied it to his systems and now is one happy camper.
Lamna nasus:
Hmmm.. reassuring to discover I am not the only unhappy camper on this issue...
Canon EOS 5D Mark III
EOS Solutions Disk v25.0.. claims to be compatible with 10.6.8 and 10.7
First off, I'm slightly suspicious that it only mentions 10.6.8 compatibility out of all the Snow Leopard iterations..ah, potential customer for 10.7?.. Canon indulged in a RAW software, compatibility shenanigans in conjunction with Adobe, back in the day..no backwards compatibility fix was produced and punters had to shell out to upgrade to a newer version of Creative Suite.. *Kerrrching!*
Next, testing.. Two Macs (one Tower and one MacBook Pro) running 10.6.8.. on the MacBook Pro Canon's install launcher fails to activate.. on the Tower it launches and you get to start the install procedure but then it just sits there.. after 45 mins during lunch, it got some 'force quit' lovin'...
Further Testing.. Three MacBook Pros all running iterations of 10.7.. loaded every time, no issues.
While I cannot rule out the possibility of a conflict with some other software running under 10.6.8.. the OS currently remains a contender (possibly with 64bit functionality also an issue.. since the Intel Macs running 10.6.8 were older models than those running 10.7)
Now, a mention for Canon Customer Service and Support.. what a complete shambles.. first 20 minutes being shunted round all the wrong departments.. including Corporate Sales for industrial printers.. nice one, Canon.. Finally, contact!.. with an informative lecture on the fact that two weeks after purchase, Canon's interest in their customers evaporates.. I bet that endears them to Canon dealers in the high street.. I wonder if Canon pull the old trick were those two weeks include weekends when their support center is not available?.. *looks pointedly at Apple*
Canon say there is a third party service representative after two weeks.. Robert Scott Associates.. however under British Consumer Law, the full refund and the purchase of the shiny new Nikon is another potential solution.. together with the polite note and the copy of the receipt for the Nikon, to the CEO of Canon, asking him how many Nikon staffers were involved in drawing up the corporate mission statement and troubleshooting flow charts, for Canon's EU Support Center...
The idea that the driver software is of such vast intellectual copyright and patent value that you can only download updaters and not the full version is risible as well..
Oh, and dont forget, you cannot get the software emailed in the event of a faulty disk either.. Canon are so close to the white heat of 21st Century technology, they send you a replacement disk by post..
..and that could take some time.. since even posting the disk, to the registered owner of the serial number of the EOS 5D Mark III body, is not authorisable by the mouse jockey you are conversing with.. presumably his supervisor is rocking backwards and forwards at a neighboring desk, with a towel over his head bearing the slogan 'Have they turned it off and back on again?...
Note - in case a casual observer mistakes me for a Nikon fanboy, I actually have a number of Canon products including two of the legendary MV600 series Camcorders.. yep, the ones with the CCD that fails when they get warm.. like, when you go on holiday... *facepalm*
TLDR & Twitter - Canon EOS software v25.0 and 10.6.8?..Ugh!.. and Canon Customer 'Care'?.. right up there, with unicorns...
*rant over*
paulv1958:
Hi installed on iMac with snow leopard10.6.8 , macbook pro with lion 10.7.4 and windows 7 64 bit on acer s3. No issues at all.
Imac had old solutions disk from 500d, others were fresh installs, all auto ran & installed without an issue from the same disk.
Lamna nasus:
Hi Paul,
How old was the iMac you installed on?.. one of the possibilities that still has legs, is a 64bit functionality issue.. and that the installer doesn't like older Intel Macs.. some of the solutions that have worked, have involved going around the installer process.
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