Gear Talk > Technical Support

Software Install Issue??? EOS Solution Disk ver 25

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AAPhotog:
I wonder what the issue is...
Maybe it was the same problem that I had.
I inserted disk in my laptop(running 10.6.8 It tried to read the disk(I suppose) and then ejected.
Tried a few more times and the same thing. Tried inserting in a couple of audio disks that I have, and they worked fine!
The canon disk DID install fine on my iMac(also running 10.6.8).
What I ended up doing was just copying the files from the disk onto my external drive(using my imac) and then installed from the external onto my laptop.

Is everyone with this issue running a Mac Laptop?
Also, does the disk eject itself after the laptop trying to read it?

spinworkxroy:
This problem isn't due to the OSX version.
I've had the problem when i was in 10.6.8….i upgraded to 10.7.3, same problem..upgraded to 10.7.4…same problem..
I could never install it..the setup would not even start.

What i did as mentioned by someone else here, was to install it on another macbook…or find a friend who has one to install on…
I happen to have a Macbook Air running 10.7.4  so i installed it on that one and it worked…
I just copied the entire Canon Utilities folder after the installation and copied to my macbook pro and it works that way…

I have a feeling that the problem is because of an older EOS Utility installed on the machine. I have an older one on my MBP from my 60D…i deleted the folder but somehow i don't think it's a clean uninstall for some reason that why the new one can't install?
My MBA was a fresh install so maybe that's why it worked..

Lamna nasus:
Looks like the solution will be to copy the Canon software from one of the three Macs it did install on, across to the two where it didn't.. having first done a sweep and removed any other digital camera software already on those hard drives.. luckily that is an option, not so cool for customers with only one Mac

Thanks for all the input folks.. the Interwebz, where the magnificently indomitable, general public circumvent appalling corporate obfuscation and shoddy support.. although I can't shift the nagging suspicion that corporations now expect it, I believe the technical term is an 'externality'.
*glares at Quark, whose sole contribution to one tech enquiry was an email six months later asking 'Did you fix it yet?'*.. yes Quark, I did.. by swapping to Adobe InDesign...

DaveBurbankPhotography:
Me Too!

I have two 5D Mk III's and two "ver. 25.0" CD's. The "setup.app" from both CD's runs fine on my MacBook Pro. But I can't get "setup.app" to run on my Mac Pro. As far as I know, both Macs are running the same OS. (10.7.4)

Any solutions on this yet??

gdicus:
Had problems with Setup disk for the mkiii not running.  I upgraded to Snow Leopard and now the CD runs and installs all the software except... you guessed it, the Utility 2.11.  Doesn't even show in the list for "easy install" or "custom install".

Baffling!

I suspect as others do, it's because of the previous installation.

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