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Author Topic: I dropped my 40D with EF 35L attached. Help pls!  (Read 6076 times)

myone

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I dropped my 40D with EF 35L attached. Help pls!
« on: April 09, 2012, 03:39:26 AM »
Hello,

It was unfortunate for me today to have dropped my came from about 4 feet straight down to some metal bars sitting on hardwood flooring. Now the camera is giving me Err 99 battery error.

So my questions:

1) any idea what this means? I already remove lens, card, battery (including the small clock battery) & nothing seems to help. What could be possibly wrong? And cost to fix ?

2) my 4 months old EF 35L suffered a ding on the side, about 1/2 inch from the lens edge behind the UV filter. When I tried plugging it into another body, pictures are no longer sharp especially below f/4.0. At f/1.4, it used to be really sharp, but now it's blurry. I am thinking to bring it back to Canon in Irvine but for this kind of problems, can it be fixed 100%? I really like the sharpness at f/1.4 & if after I fixed it, I'm really afraid it will not be the same anymore. Any inputs?

3) since my lens is still under warranty & I dropped it, would warranty cover the fix?

I appreciate your inputs. Any past experiences & knowledge sharings are welcome. It just sucks that I'm at Vegas for vacation & I am worried about my gears at the same time.
« Last Edit: April 09, 2012, 03:43:35 AM by myone »
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I dropped my 40D with EF 35L attached. Help pls!
« on: April 09, 2012, 03:39:26 AM »

neuroanatomist

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #1 on: April 09, 2012, 11:13:09 AM »
Bummer!!!   :(

1) Err 99 is the Canon equivalent of 'it's broke' and really doesn't offer more details than that.  The body needs to go to Canon for a fix.

2) Yes, it can be fixed to 'like new' and in fact, may even be sharper when you get it back.

3) No, the warranty covers only defects, not damage.  You'll have to pay for the repairs.
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myone

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #2 on: April 10, 2012, 04:16:13 AM »
Thanks Neuroanatomist.

I'll be heading to Irvine tomorrow to drop them off for repair. I'm sure the bill is going to be costly.
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elflord

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #3 on: April 10, 2012, 06:33:48 AM »
Thanks Neuroanatomist.

I'll be heading to Irvine tomorrow to drop them off for repair. I'm sure the bill is going to be costly.

You could luck out. I had a 50mm f/1.4 get dinged up (AF mechanism damaged) because my two year old daughter dropped a camera with it on.  It was under warranty. Canon fixed it up free of charge, no questions asked.

wickidwombat

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #4 on: April 10, 2012, 06:51:53 PM »
bummer sorry to hear it

check your home insurance contract quite often there are certain $ limits that can be used for miscelaneous items like the repairs for this you might be able to claim something

good luck
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myone

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #5 on: April 13, 2012, 03:52:09 PM »
Just picked up my camera and lens.

The 40D has replacements of the shutter assembly, the shutter release button and AF unit
The 35/1.4 has misaligned center components and need to be re-calibrated.

Everything is fixed and cost me $209 for the body and $269 for the lens.
Never thought repair can be so expensive. Take good care of your gears guys...
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tron

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #6 on: April 13, 2012, 04:21:45 PM »
Expensive granted but you got your equipment back to working condition. The lens repair cost is not so much considering its price.
Did they fix the ding too?

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #6 on: April 13, 2012, 04:21:45 PM »

myone

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #7 on: April 13, 2012, 04:30:34 PM »
Nope the ding is still there. It is not a big deal because it is very faint but noticeable ding. That is why, make "putting on the hood" a habit. You never know when the hoods can be useful. If only I had the hood on, I am sure the ding will not be there.

On my 24-70, my hood is always on whenever I use it. I cannot afford to drop it by accident and damage the front element that might affect the zoom mechanism.
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prakashanand

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #8 on: April 13, 2012, 06:01:22 PM »
I dropped my 7d with 10-22 lens. In built Flash stopped working and the camera was still under warranty.

I sent it to Canon Irvine and mentioned it to the support about dropping the camera. They fixed it free of charge. I guess it depends on the type of damage too...

nikkito

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #9 on: April 13, 2012, 06:47:36 PM »
Sorry to hear that, man!
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Zo0m

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #10 on: April 13, 2012, 06:54:00 PM »
Just picked up my camera and lens.

The 40D has replacements of the shutter assembly, the shutter release button and AF unit
The 35/1.4 has misaligned center components and need to be re-calibrated.

Everything is fixed and cost me $209 for the body and $269 for the lens.
Never thought repair can be so expensive. Take good care of your gears guys...


I hear you man. Back when I was shooting Nikon. I dropped my 18-200 VR II from half a meter on some cobblestone. The lens still worked but made some weird IS noises and refused to zoom below ~50mm. I sent it to Nikon HQ here in Sweden for repairs and they wanted 800 $ to fix the lens. Which was a bit hilarious since a good used copy could go for 5-600 :/ Needless to say I scrapped the lens.
« Last Edit: April 17, 2012, 05:21:09 AM by Zo0m »
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awinphoto

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #11 on: April 13, 2012, 06:54:32 PM »
Glad your gear is back to normal, sorta...  I cant count or would want to count how many times my 2 and 4 year olds have dragged my 7D and 17-40 off the table or even when i had the 50D and 17-40...  I usually always keep my hoods on...  Sometimes they are reversed so it's not shading anything but good for storage and space, or flipped so it's actually working... It is good insurance and buffer if it gets bumped...  never had my camera stop working like that... must have had a hard fall.  I did have my wife accidentally crack the rear LCD screen on my 5d2... they wanted over $200 to replace the back screen... really?  thankfully the 5d3 came out so got the replacement screen on ebay, swapped it out, and sold it to fund my 5d3. 
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Mooose

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #12 on: April 13, 2012, 07:35:01 PM »
I got a dropped 17-85mm -- filter was broke & stuck on, front element cracked, and the focus wheel made and awful grinding noise -- fixed by canon for the minimum $100 charge.   I also got the malfunctioning IS system on a 17-55mm f2.8 replaced for $100.

Very pleased with the costs in those cases.

I might send in my 100-400mm for recalibration.  Been wondering what it would cost (their site says it must be inspected first).
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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #12 on: April 13, 2012, 07:35:01 PM »

jmac1

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #13 on: April 13, 2012, 07:49:03 PM »
I once had a Then $2000 10D and a 28-70L hit the floor and break in half and the camera only had an aperature of 0.

Things I learned and know now, that I wish I knew before;

1) a camera cannot fall off the floor! Now I always lay my camera on the floor never a table etc.
2) insurance is good if you loose alot of stuff, if you have a small claim it can bite you in the ass, especially if it is a rider on your home insurance.  See what the claim will do to your insurance before filing one.
3) wish I knew about repair discounts offered by joining CPS Canon Professional services earlier.  If you have the amount of gear to qualify, you may save the membership amount or more by saving 20% on your repairs.
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Seanlucky

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #14 on: April 13, 2012, 08:18:49 PM »
You're lucky that's all the repair was... We have it worse in Canada. Generally their minimum fee is somewhere around $300.

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Re: I dropped my 40D with EF 35L attached. Help pls!
« Reply #14 on: April 13, 2012, 08:18:49 PM »