I have been a B&H customer for 30+ years.
I also got a lot of static (sh*t) when I cancelled my 5D3 preorder. In my case, I told them truthfully that I had only placed 1 pre-order - at B&H - and that I was not buying the 5D3, but keeping my Nikon D800E preorder that I also had with B&H!
The rep went on and on about how not to buy based only on price, etc. It really was annoying!
I am sure they are frustrated that they don't have more cameras too. But that, coupled with the currrent shutdown through April 15, really puts them in a bad position on the 5D3.
I hope they have someone in receiveing and shipping 5D3's this week and last? If not, the pre-order customers are really screwed!
In the past, I ordered some major items with Dodd Camera and Dodd Pro in Chicago. I ordered a Broncolor Para 220 reflector at somewheee around $4,000, and they offered to match the B&H price. I insisted on paying a couple of hundred dollars MORE than the B&H price, as I appreciate the great service they have given me in the past, and I want them to continue to provide that great service!
The same is true of Midwest Prhoto Exchange (mpex.com) in Coloumbus, Ohio.
No affiliation with either - just a very happy customer who appreciates ther great service! In fact Stu at Midwest gave me his home phone number when he thought I need to pick up an Epson printer on Thanksgiving day, and offered to come in to the shop! In fact, the Friday after Thanksgiving was soon enough, but that really impressed me at the time!