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Author Topic: Canon EOS 5D Mark III Product Advisory  (Read 35269 times)

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Canon EOS 5D Mark III Product Advisory
« on: April 13, 2012, 03:47:48 PM »

To Users of the Canon EOS 5D Mark III Digital SLR Camera

Thank you for using Canon products.


The phenomenon described below has been confirmed when using the Canon EOS 5D Mark III Digital SLR Camera.


Canon is now examining the countermeasures and once the countermeasures are decided, we will post the information on our Web site.


Phenomenon

In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel.


Affected Product

Canon EOS 5D Mark III Digital SLR Camera


Support

Once the preparations are complete, we will be making an announcement on our Web site.


This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.


Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.


Source: [CUSA]


thanks Ken


cr





« Last Edit: April 13, 2012, 03:58:32 PM by Canon Rumors »
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Canon EOS 5D Mark III Product Advisory
« on: April 13, 2012, 03:47:48 PM »

JR

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Re: Canon EOS 5D Mark III Service Advisory
« Reply #1 on: April 13, 2012, 03:51:35 PM »
Well well well.  Looks like the light issue you raised graig has got the attention of Canon.  Really cool!
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keithfullermusic

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Re: Canon EOS 5D Mark III Service Advisory
« Reply #2 on: April 13, 2012, 03:54:32 PM »
Kind of crazy to think that this might be because of the post on the forum.  Sure, you didn't discover it, but you made it widely known.

Starting to look like you have significant sway over Canon operations.  Nuts.
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V8Beast

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #3 on: April 13, 2012, 04:00:51 PM »
My 5DIII does this, too, but I can't see when I'd be in shooting situation where it would be an issue. Perhaps there are situations where it would matter, but if Canon offers some kind of fix, I'm not going to bother sending the camera in.

JR

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Re: Canon EOS 5D Mark III Service Advisory
« Reply #4 on: April 13, 2012, 04:01:05 PM »
Kind of crazy to think that this might be because of the post on the forum.  Sure, you didn't discover it, but you made it widely known.

Starting to look like you have significant sway over Canon operations.  Nuts.

It would be crazy to think Canon do not pay attention to some information from site like this one which is serious and dedicated to the brand!  I certainly would pay attention.  Not saying we influence operations, but just serve as one more reference point for them maybe.

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #5 on: April 13, 2012, 04:01:30 PM »
Quote
This information is for residents of the United States and Puerto Rico only

What about Europe ?
Same problems with the 5D mark III in Europe.

JR

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #6 on: April 13, 2012, 04:04:42 PM »
Quote
This information is for residents of the United States and Puerto Rico only

What about Europe ?
Same problems with the 5D mark III in Europe.

I would assume each country is accountable to respond in a way they feel is best to reach its customer.  So just mean Canon Europe would need to issue a comment as well...could not see this in one country and not the next!
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Re: Canon EOS 5D Mark III Product Advisory
« Reply #6 on: April 13, 2012, 04:04:42 PM »

Peerke

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #7 on: April 13, 2012, 04:07:39 PM »
Kind of funny too. It's only for the 5dIII and only for the USA and PR residents.

Mmmh, so Canon has a solution, but will only service the 5dIII owners.
Does Canon ship all the stuff that didn't pass the QC only to the USA and PR?
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MrBeavis5

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #8 on: April 13, 2012, 04:10:31 PM »
Makes you wonder if the 1D X has the same problem!

unfocused

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #9 on: April 13, 2012, 04:16:26 PM »
How is this much different from the longstanding recommendation from Canon to cover the viewfinder when shooting long exposures under low light?

Same idea right? Ambient light (in this case from the LCD panel) can throw the exposure off. Maybe Canon should include a big piece of black gaffer's tape to cover the LCD with every camera?

Is this a problem because the new sensor has such incredible low-light sensitivity?
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dstppy

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #10 on: April 13, 2012, 04:21:01 PM »
Quote
This information is for residents of the United States and Puerto Rico only

What about Europe ?
Same problems with the 5D mark III in Europe.

I would assume each country is accountable to respond in a way they feel is best to reach its customer.  So just mean Canon Europe would need to issue a comment as well...could not see this in one country and not the next!

Correct.  In E.U. Countries, Canon will be forced to go door-to-door with a physical hat in their hands to apologize.   ;D

Hrm, why was US pricing lower? :)
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bchernicoff

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #11 on: April 13, 2012, 04:25:02 PM »
This kind of pisses me off. Not because I feel like I got a defective camera or that I even think this issue would really affect me. I'm pissed off because I will now have to decide if I want to be without my camera while it is getting an updated LCD cover or if I want to ignore the recall and deal with whatever the consequences of that are...
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Re: Canon EOS 5D Mark III Product Advisory
« Reply #12 on: April 13, 2012, 04:25:53 PM »
Wow, more and more disappointed with Canon (I've been a pro level user for 20+ years of Canon SLR's, etc.).  I'm sure this will get straightened out.  I'm thinking I made a mistake when I sold one of my two MkII's, in prep for purchase of a MkIII.  But... I was looking to upgrade my main body to something that was not 4 y/o technology.

I guess time will tell.

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #12 on: April 13, 2012, 04:25:53 PM »

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #13 on: April 13, 2012, 04:27:45 PM »
Makes you wonder if the 1D X has the same problem!

yeah, that might be the reason why it got delayed
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Re: Canon EOS 5D Mark III Product Advisory
« Reply #14 on: April 13, 2012, 04:28:28 PM »
My 5DIII does this, too, but I can't see when I'd be in shooting situation where it would be an issue. Perhaps there are situations where it would matter, but if Canon offers some kind of fix, I'm not going to bother sending the camera in.

Where does it matter?

Say I've composed a shot in a dark setting by looking through the eye finder, with the camera tripod mounted.

I don't want to stay looking through the eye finger because it is an uncomfortable position to be in.

I've set the camera to Manual exposure mode.

So I stand up and to see what the exposure settings are, I light up the panel using the button and then adjust the aperture/shutter speed according to what the lit panel says it should be.

A few seconds later, I use the remote to release the shutter and take the picture.

Now when I review it, it is under exposed. What went wrong?

Alternatively, I might be shooting using P/A/V modes using the LCD panel light to let me know when I've dialed +2/3, then with the 10 second timer, wait for the shutter to release. The exposure is taken from the time that I locked it in with the panel lit up and is thus wrong.

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Re: Canon EOS 5D Mark III Product Advisory
« Reply #14 on: April 13, 2012, 04:28:28 PM »