Here was their response to yesterdays contact email i sent them. I altered the tracking with *'s
Thank you for your contact. Your concern is very important to us and we are here to assist you anytime.
Your order was received on Aug 21st and shipped on Aug 23rd day with tracking number of RA63579858*** by China Post, within 2 business day as we promised. As I tracked your item on www.usps.com
, here below is the status I found:
Origin Post is Preparing Shipment
Processed Through Sort Facility
August 30, 2012, 9:23 am
SHANGHAI, CHINA PEOPLES REP
And on China post website:
item No. Year Status Location Destination Country Date Recipient's Signature
RA63579858*** 2012 出口总包直封封发 UNITED STATES OF AMERICA 2012-08-30
RA63579858*** 2012 出口总包互封开拆 UNITED STATES OF AMERICA 2012-08-29
RA63579858*** 2012 收寄局收寄 UNITED STATES OF AMERICA 2012-08-28
We also sent you an notification letter of shipment for order 3026, you can check your Spam folder if you did not receive it.
From the status, the item left Shanghai for USD on Aug 30th. Our standard shipment takes normally 2-3 weeks to reach you. But please kindly understand that International shipment is more complex and out of our control, additional time can apply for different countries and regions. The delivery time can be even different in the same country. Due to the Security reason, traffic congestion, adverse weather, acts of custom inspection, etc, delivery time may always vary.
China Post is so far the most safe and one of the cheapest shipping method for international shipment, and it has been very safe and relatively quick to USA and most of Europe since we started this business. However, we really can not control when it can reach you. In case China Post approves that the packages is lost during transportation, we will cover your loss.
We sincerely appreciate for your great patience and your kind understanding
Should you need any assistance from us, please feel free to contact us anytime.
Wish you a wonderful day!