This is a little off topic on tape but more on Canon’s ethics, I am not overly confident with Canon’s business ethics or even confident that all the people that work there know what they are talking about or have experience. Maybe saying Canon as a whole is wrong, maybe I should say some people at Canon.
I have had troubles with my 60D and lens 15-85. It is all fixed now, but only after contacting someone and then ask to speak to their supervisor and then had to ask to speak to their supervisor.
I took my camera directly to Canon and showed them both issues and they said that is normal their all like that! Rubber was peeling off the grip and said it was from overuse, I am just a hobbyist, and sometimes a month will go by before I take out my camera. Had it for under a year, 5000 photos maybe.
Then the lens 15-85 they originally fixed, when they put it back together the focus ring had 5-6 millimetre of play either way before it would start to focus. Once again they showed me a lens that was just like mine with 5-6 millimetre of play.
They tried to trick me into thinking this was normal so I would go away. Usually I am go with the flow and accept what people say as correct, but I did not think this was the case. I just don’t like they showed me other broken items and say that is normal, so I would go away. I guess I just don’t want anyone that is passive, be to be turned away. I persisted and now all the issues are fixed.