December 18, 2014, 02:36:20 AM

Author Topic: Canon USA Addresses the Gray Market  (Read 3830 times)

RGF

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Re: Canon USA Addresses the Gray Market
« Reply #60 on: December 17, 2014, 12:10:10 PM »
Canon USA, UK, etc are their own P&L centres. Why should they cross subsidise via way of a warranty an item bought from another country. 

Simple answer: ONE company. ONE world. ONE global economy. Not only for Canon, companies, makers, sellers of products. But also for us, buyers, customers.  8)

We don't tell Canon in what countries to manufacture their products. Canon is in no position to tell us, their customers, where to buy their products - as long as they come from their factories. They should be grateful when we spend our money on their products rather than on those from competitors. It would be in Canon's own best interest to keep us, their customers as happy as they possibly can. That includes the very best aftersales service they can possible pony up and offer to us. For all their products, for all their customers, no matter where we live, work and purchase Canon products.

Fair is fair.

ONE company. ONE world. ONE global economy

Really???  Even within the US a company can set up different sales offices to sell to different regions plus a national accounts sales office.  Cost, P/L, bonuses are based upon local results.

By your logic, would it be okay for Canon to require you ship warranty products back to Japan (or some other global local) for servicing?

A small bit of the price of every item Canon sells goes to warranty support.  If you buy a gray market item, Canon USA (or which ever local country) does not get this support.  Cost reassignment will work well - for example a Canon USA tech may make $125 / hr (all in after benefits, ...) while similar position in India may get only $50/hr.  If Canon USA were to rebill Canon India, at what rate?  Canon India set aside only $50 / hr for the repair but Canon USA needs $125.


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Re: Canon USA Addresses the Gray Market
« Reply #60 on: December 17, 2014, 12:10:10 PM »

AlanF

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Re: Canon USA Addresses the Gray Market
« Reply #61 on: December 17, 2014, 12:59:59 PM »
There are fake 800Es circulating (for those for whom the real ones weren't bad enough). A warning has been issued by Nikon.

https://nikoneurope-en.custhelp.com/app/answers/detail/a_id/63056
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weixing

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Re: Canon USA Addresses the Gray Market
« Reply #62 on: December 17, 2014, 01:06:09 PM »
Hi,
There are fake 800Es circulating (for those for whom the real ones weren't bad enough). A warning has been issued by Nikon.

https://nikoneurope-en.custhelp.com/app/answers/detail/a_id/63056
    Not sure is it true or not, but I have heard story that some fake Canon 5D3 appear in China which come with an APS-C sesnor... althought I think it's quite unlikely, but looking at this, may be it's true...  :o

    Have a nice day.

weixing

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Re: Canon USA Addresses the Gray Market
« Reply #63 on: December 17, 2014, 01:22:19 PM »
Canon USA, UK, etc are their own P&L centres. Why should they cross subsidise via way of a warranty an item bought from another country. 

Simple answer: ONE company. ONE world. ONE global economy. Not only for Canon, companies, makers, sellers of products. But also for us, buyers, customers.  8)

We don't tell Canon in what countries to manufacture their products. Canon is in no position to tell us, their customers, where to buy their products - as long as they come from their factories. They should be grateful when we spend our money on their products rather than on those from competitors. It would be in Canon's own best interest to keep us, their customers as happy as they possibly can. That includes the very best aftersales service they can possible pony up and offer to us. For all their products, for all their customers, no matter where we live, work and purchase Canon products.

Fair is fair.

While that it a ideal view, its not a realistic one, not at least until all countries come up with the same regulations, same taxes, same liability laws, etc.  Companies have separate P&L centers because they have to deal with the different laws and tax rates.
 
In fact, its not one world.  Here in the USA, its not even one country, each state has its differing laws and  differing taxes.  Politics plays a huge part.  At least, some laws are common, so that makes it possible to sell the same product in most states, but some products can only be sold in certain states.
Hi,
    I still remember a few years back when astronomical products in my country was very expensive (easily double the price of the selling price in USA) and quite a few USA major astronomical manufacturer told their online retailer that they are not allow to sell outside USA when we try to place order. As a result, those USA virtual address shipping service become very popular in our local astronomy community.

   Have a nice day.

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Re: Canon USA Addresses the Gray Market
« Reply #64 on: December 17, 2014, 02:00:37 PM »


Precisely. Of the products I import from Japan to Canada, I only have to get approval (CSA in our case) for the items that plug in to the wall. My cameras don't plug in directly and neither do lenses.


 
Perhaps you have never imported a car from Japan, or a TV from the UK.  Its the different standards, laws and taxes at work.

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Re: Canon USA Addresses the Gray Market
« Reply #64 on: December 17, 2014, 02:00:37 PM »