Gear Talk > Canon General

Disappointed with Canon Malaysia

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darash:

--- Quote from: B-Man on May 21, 2012, 05:45:50 PM ---Not from Malaysia but im your neighbour from Brunei Darussalam (currently in UK), well that is weird for an Official Canon representative distributer or seller doing that to you.

Do you know anyone else facing the same issue like you? Get a full refund if you're not happy because they obviously did not fulfill their promise.

When i bought my 1st L lens from Canon Brunei, it only took me a week just to get it in stock and i only paid 10% cash deposit for the lens.

--- End quote ---

I heard canon received multiple complains on this dealer even on the point and shoot cameras but none was close to how I follow-up on my issue. They told me that I had to pay in full to get the extra 1 year of free warranty which is only during the 3 days event. Unfortunately, consumer protection in Malaysia in down the drain. They will charge me a penalty if I want a refund.

darash:

--- Quote from: paparadzi on May 21, 2012, 07:44:41 PM ---I wonder if the roadshow was actually organized by Canon Malaysia, or by another reseller such as Fotokem.

Was the price better at the roadshow? Usually Malaysian will not pay in full and not getting the merchandise immediately, but rather buy high ticket items at a regular brick-and-mortar shops.

BTW, I am a Malaysian and live in Malaysia.

--- End quote ---

It was organized by canon with the help of a dealer but it's not fotokem. The price is not better during the roadshow but they give an extra year of warranty at the same price I get outside. Well, I had to pay in full to get the extra warranty.

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