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Is it my camera, my flash or just me?

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onemundanelife:
Hello, I hope someone can direct me.  I'm new to DSLR's & accessories and recently ran into the the following situation.

I have a canon t3/1100D and a Vivitar DF-186 external flash and the auto focus/red eye assist beam does not function. When I access the c.fn menu within the camera I get a message saying the flash isn't compatible or not turned on.  However everything I read before purchase and the customer service representative at B&H said it is compatible. 

My question is this...is this a user/camera or flash error?  As a side note this function works perfectly with the  internal flash.

I've read both the camera's and Flash's user manuals and followed the directions given in them.  In addition, I searched the web and this forum for a similar topic and came up empty handed.

Any help would be appreciated.

SteenerMe:
Maybe the camera answered your question. Not compatable.

nightbreath:
I didn't find much information on the issue, so I believe it is flash incompatibility with the camera.

birtembuk:
Had some similar problem some time ago with my MT24 on a Rebel. It would not recognize it. Most of the time it's because the flash is not pushed in the hot shoe to the maximum. This hot shoe may also be a bit loose and contacts are not perfect. I don't know what did you try yet but I would suggest you restart everything from zero. Cam off, flash off. Then mount the flash making sure it's deep enough inside the hot shoe. Set the cam to full auto (green square). On the cam, then on the flash. Aim at something that is within the flash guide number and go. If the flash functions, then you can change the setting: it has be recognized. If nothing happens, then it's most likely a compatibility issue. 

Hillsilly:
Make sure the autofocus mode is in One Shot [ie not AI Focus or AI Servo].

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