July 31, 2014, 12:29:11 PM

Author Topic: Canon Rebel T4i/650 Recall (Again)  (Read 6196 times)

Canon Rumors

  • Administrator
  • Canon EF 300mm f/2.8L IS II
  • *****
  • Posts: 2537
    • View Profile
    • Canon Rumors
Canon Rebel T4i/650 Recall (Again)
« on: August 14, 2012, 04:41:40 PM »
From Canon USA
Thank you for using Canon products.

The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon
The front rubber grips of some EOS REBEL T4i units produced in certain lots between May 31st through June 27th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the white substance is zinc bis (N,N’-dimethyldithiocarbamate).

Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.

Affected Product
Some EOS Rebel T4i digital SLR cameras produced from May 31 through June 27, 2012 may be affected.

You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1″ please follow the procedure below. If the sixth digit of the serial number is “2″ or higher, your camera is not affected.

Important Notice:
We have added new serial numbers to our system since this Product Advisory was first posted on July 13, 2012. Please enter the serial number of your camera on our website, following the directions below, to determine if your camera needs to be returned to Canon USA for repair. Because the website has been updated, even if you checked your serial number on our website prior to August 1st, please check it again.

Go here to see if you’re affected by this recall.

Source: [CUSA]

cr

« Last Edit: August 14, 2012, 04:46:47 PM by Canon Rumors »
canonrumors.com

canon rumors FORUM

Canon Rebel T4i/650 Recall (Again)
« on: August 14, 2012, 04:41:40 PM »

Dylan777

  • Canon EF 300mm f/2.8L IS II
  • *******
  • Posts: 3708
    • View Profile
    • http://dylannguyen.500px.com/home
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #1 on: August 14, 2012, 04:46:29 PM »

Should I cancel my 24-70 mrk II that I pre-ordered?????

Body: 1DX -- 5D III
Zoom: 24-70L II -- 70-200L f2.8 IS II
Prime: 40mm -- 85L II -- 135L -- 400L f2.8 IS II

heptagon

  • Rebel T5i
  • ****
  • Posts: 149
    • View Profile
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #2 on: August 14, 2012, 04:53:26 PM »
Should I cancel my 24-70 mrk II that I pre-ordered?????
It surely won't fit on a D800.

CTJohn

  • EOS M2
  • ****
  • Posts: 198
    • View Profile
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #3 on: August 14, 2012, 08:19:24 PM »
Better than the abysmal response by Canon to the "possible" lens problems with the S100.... they'll take care of any problems unless they determine the camera was used too long.  Just don't trust the camera to take important pictures because it might fail any time!
EOS 6D * EOS 7D * Powershot S110 * EF 24/105 f/4L * EF 70-300 f/4-5.6L * EF 100 f/2.8L Macro

swrightgfx

  • Rebel T5i
  • ****
  • Posts: 114
    • View Profile
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #4 on: August 14, 2012, 08:31:44 PM »
This is evident on my 500D from five years ago (I'm guessing the same problem as described). A white powder has leeched from it since the day I got it.

The camera still seems to take photos. :P

paul13walnut5

  • Guest
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #5 on: August 14, 2012, 09:10:02 PM »
I remember the 7D problem with sandisk UDMA cards that caused the files to corrupt every so often that canon wouldn't recognise until they mentioned it in a later firmware (I actually bought a T2i for video because of this!)

I also remember the great Sony CCD failure, which when I worked in education rendered 18 of a pool of 20 camcorders unusable.  The power of forums forced them into an about turn.

Canon aren't great at coming forward sometimes, of course it would be better if these problems just didn't happen in the first place.

paul13walnut5

  • Guest
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #6 on: August 14, 2012, 09:16:52 PM »
Here's a thought though...

In ye olden days folks used to retro fit patterned or coloured vinyl to their old OM's, F's and XE7's etc...

Is there anybody who makes replacement vinyl for modern DSLRs, I would love a tartan or urban cameoflague look for my cameras...


canon rumors FORUM

Re: Canon Rebel T4i/650 Recall (Again)
« Reply #6 on: August 14, 2012, 09:16:52 PM »

pakosouthpark

  • Canon 70D
  • ****
  • Posts: 258
    • View Profile
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #7 on: August 15, 2012, 04:17:23 AM »
CANON IS BECOMING A JOKE! when it comes to new releases..!

mememe

  • PowerShot G1 X II
  • ***
  • Posts: 63
    • View Profile
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #8 on: August 15, 2012, 04:51:15 AM »
CANON IS BECOMING A JOKE! when it comes to new releases..!

Nothing new! Remember the bad Coatings of 5d hotmirrors? 5d loosing mirror? Or the 1dIII AF-Issue? 40D motor failures?

Daniel Flather

  • 1D Mark IV
  • ******
  • Posts: 850
    • View Profile
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #9 on: August 15, 2012, 11:56:35 AM »
CANON IS BECOMING A JOKE! when it comes to new releases..!

Nothing new! Remember the bad Coatings of 5d hotmirrors? 5d loosing mirror? Or the 1dIII AF-Issue? 40D motor failures?

5D3 light leak.
| 5D3 | 8-15L | 24L II | 35L | 50L | 85L II | 100 macro | 200/2L | EOS M | 22 STM |

Rodknee

  • Power Shot G16
  • **
  • Posts: 41
    • View Profile
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #10 on: August 15, 2012, 12:20:23 PM »
Does anybody know if this means new cameras being sold now won't have the problem, or will they be sold with this problem with people having to return them for the work to be done?

Marsu42

  • Canon EF 400mm f/2.8L IS II
  • *******
  • Posts: 4357
  • ML-66d / 100L / 70-300L / 17-40L / 600rts
    • View Profile
    • 6D positive spec list
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #11 on: August 15, 2012, 04:26:01 PM »
You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1″ please follow the procedure below. If the sixth digit of the serial number is “2″ or higher, your camera is not affected.


UPDATE: Canon has modified the information concerning the affected units raising the amount, as I'm reading they are recalling about 68.000 eos 650d bodies due to possible allergic reactions on their valued customer's hands: http://www.cpsc.gov/cpscpub/prerel/prhtml12/12246.html

To see if your camera is affected, use this: http://web.canon.jp/imaging/eosd/serial/eosdigital1/x6i-650d-t4i.html

atm3

  • Guest
Re: Canon Rebel T4i/650 Recall (Again)
« Reply #12 on: August 20, 2012, 12:00:02 PM »
Additional incentive to register your camera.  The notice I received from Canon included this paragraph:
"We have confirmed that your Canon EOS Rebel T4i Digital SLR camera is one of the cameras in which replacement of the rubber grips is required. Canon will replace the rubber grips on your camera free of charge. Please contact our Customer Support Center using the information below to find out the procedure for obtaining the free repair or if you have any other questions."

Although my serial number was not on the initial recall list, it is among the newly added serial numbers.  It wasn't a huge surprise since one of the grips already had a white deposit when I first unpackaged the camera.

Still, I'm not sure why Canon asks owners to contact them to find out the procedure for obtaining the free repair.  It seems that it would been easier for everyone if they would either include it in the notification or if they would publish it on their website.

canon rumors FORUM

Re: Canon Rebel T4i/650 Recall (Again)
« Reply #12 on: August 20, 2012, 12:00:02 PM »