Adorama Return Policy
For the first 30 days of your purchase (7 Days for in store purchase) you may return the merchandise for a full money back refund, excluding any shipping charges, No RMA number is required to return an item, simply download and fill out the Return Merchandise form
All returns must meet our guidelines.
Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
7 Slater Drive
Elizabeth, NJ 07206
Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
Please allow up to 8 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.
Items that cannot be returned
Items from the following categories may not be returned once opened:
• DVDs and video tapes
• Bulbs and flash tubes
• Ink cartridges
• Memory cards
• Any item which has been removed from its "blister-pack"
Items from the following categories may not be returned:
•Printers cannot be returned once toner, ink or ribbon cartridges have been installed.
•TVs and monitors 20" and higher (Any warranty claim must be taken up with the manufacturer directly).
Note: Upon delivery, please inspect the TV and insure that it is not physically damaged and in operable condition. DO NOT SIGN the delivery manifest until you have inspected the TV. Once you sign for the item, you are signing acceptance of the product as is. If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as a witness to the damages and contact us immediatly to report the damage.
•Underwater photography equipment cannot be returned once they have been used in water.
•Cell phones and smart phones phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no sign of use, defective phones will be exchanged for the same model only.
•Notebooks and computers cannot be returned or exchanged once opened or unwrapped.
If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.