1dX dust in viewfinder

[Virgil Quick]

Wycmfdm -- I live in a small town in the southeast and there is not a qualified Canon service facility within a hundred miles.  For that reason I send all my service work to the Canon factory service center in New Jersey.  With second day air service from UPS it really makes no difference where you live.  Using second day air service I can usually have the camera back in my hands in about a week.

You can go to the Canon web site for more information on service and repairs.

[RunAndGun]

They have a service center in VA, as well.

[ramon123]

Dust on the AF focus screen is incredibly irritating but is something that one needs to live with! Rather don't touch as this may very well make it a lot worse, better take it into a canon service center.

[Virgil Quick]

I read somewhere on the Internet that you really need to be careful and turn your camera off before changing lens to help prevent dust on the focus screen.  The reasoning, as I remember, was that when the camera is on that there is a small electrical charge on the screen that attracts dust.

Anyone know if this is truth or fiction? I try to always make sure mine is off before swapping lens but from time to time will get in a hurry and forget.

[wycmfdm]

Virgil Quick and RunAndGun:
 Thanks for the info. I will check it out. Some mentioned CPS which will not be suitable for me.  I am by no means full time professional..
 Thanks

[tx8koibito]

had a small dust on my viewfinder after using high speed mode........thought i could quickly blow out the dust with the rocketblower.....but to my surprise somehow that pushed dust right into the pentaprism....OOPSSS...!!!

Luckily I am  a CPS GOLD member.........brought it back to Canon in Melbourne, they  disassemble my camera to clean the dust as good will (free)......however they unable to clean the dust so they end up replacing a brand new pentaprism for free....that over $1000 worth of service right there...now my VF is spotless...!!!

I LOVE CPS....!!!

[Studio1930]

I have dry and wet cleaned my 1Ds3 and 1D4 (Arctic Butterfly as well).  No problems but you really need to learn what you are doing (3 different wet solutions to do it right).  I have not needed to clean the 1DX yet.  The new sensor cleaner wave technology thingie is working like a champ.  I saw some big particles on a few images and then they were gone probably due to turning off and on the camera which made it clean the sensor. 

[victorwol]

I have dry and wet cleaned my 1Ds3 and 1D4 (Arctic Butterfly as well).  No problems but you really need to learn what you are doing (3 different wet solutions to do it right).  I have not needed to clean the 1DX yet.  The new sensor cleaner wave technology thingie is working like a champ.  I saw some big particles on a few images and then they were gone probably due to turning off and on the camera which made it clean the sensor. 

Really? May be mine is not working... The before and after test I've done, always come the same dust wise... It's like the dust doesn't even move...

[Studio1930]

Doing a little cleaning...

[R1-7D]

I managed to change lenses a few times today and some dust must have blown into the camera. I had dust on both my sensor and focusing screen when I got home, despite trying to be careful.

I was able to get the dust off the sensor no problem, but the dust on the focusing screen turned out to be another issue altogether.

I took a rocker blower and tried to gently blow the dust out; unfortunately what happened was more dust got blown behind the glass leading to the pentaprism. There's no way to get to it.

Does anyone think it's worth taking the camera in to have it serviced, or is it something I should live with? There are I'd say at least 20-30 small particles. 

[M.ST]

Use the CPS Service or the cleaning liquid from Visible Dust.

[Shawn L]

For those who have to send the camera away for cleaning, how do you pack it? And then how do you ship it (UPS, FedEx, next day, etc)?

I live in the bay area, and the closest Canon service is near LA.

I'll admit that physically sending my camera somewhere seems unsettling to me.

Thanks.

Shawn L.

[neuroanatomist]

For those who have to send the camera away for cleaning, how do you pack it? And then how do you ship it (UPS, FedEx, next day, etc)?

I've never shipped a camera to Canon, but I've loaned a 7D to a friend.  Wrap it in bubble wrap, then place that in a box large enough for a few inches of packing material on all sides.  If sending to Canon, do not include anything but the camera (no battery, no strap, etc.), ship it with the body cap installed. 

Ship UPS or FedEx so you can get a tracking number that means something (USPS reports delivery, but does not actually track regular shipments).  Enter the proper declared value and pay the insurance.

[Shawn L]

Thank you, neuroanatomist.

Shawn L.

[Studio1930]

I have shipped several cameras to Canon.  Keep in mind that you will need to insure the camera and when you are talking about an $$ body like the $8000 1Ds3 (back when it was $8K) or the 1DX, that gets very expensive.  Lots of bubble wrap inside of lots of peanuts (pink non static) inside a box inside of a box.  Body cap on, battery removed, memory cards removed.  Not sent in original box.