Gear Talk > EOS Bodies - For Stills

What would you do?

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bdunbar79:
Well I've done a ton of business with Adorama in the past.  So this isn't just a one time deal where I sent gear in to have evaluated for money or a trade.  I sent in my 1D Mark IV just to see what they'd offer, and I didn't like it.  So they sent it back.  Well, they sent something back.  I opened the package up tonight and it was a 5D Mark II, not the 1D Mark IV that I sent.  I immediately contacted them and they said they are on it and would contact me back as soon as possible.  This was about 3-4 hours ago.  How upset do you get and how much do you push this so early?  I'm beyond upset.  Depending on the outcome of this I may never do business there again. 

CharlieB:
What would I do?

Probably have a beer, or bourbon if the mood suited me.

Relax, they're a quality outfit that made a mistake.  If they weren't quality - you'd have tossed them aside years ago.

The F'd up.  Let them fix the problem, and relax!

Mt Spokane Photography:
It happens, the important thing is how they respond when something like this happens.
Getting 60% of the $3200 - 3400  used value is not going to make many people happy.  My 1D MK IV was in mint condition, and had less than 3000 actuations.  I sold it on ebay for $4195.  Ebay charged $115, and paypal will add another $50, but I still get about $4,000 after my cost for shipping.

Menace:

--- Quote from: CharlieB on August 21, 2012, 11:38:09 PM ---What would I do?

Probably have a beer, or bourbon if the mood suited me.

Relax, they're a quality outfit that made a mistake.  If they weren't quality - you'd have tossed them aside years ago.

The F'd up.  Let them fix the problem, and relax!

--- End quote ---

I can imagine you are pi@@ed off right now but I'd wait and see how they respond.

As you do a lot of business with them maybe you have a contact you normally deal with - speak to that person or the manager and get them to keep you up to date.

Good luck

Helen Oster:

--- Quote from: bdunbar79 on August 21, 2012, 09:57:06 PM ---.......I sent in my 1D Mark IV just to see what they'd offer, and I didn't like it.  So they sent it back.  Well, they sent something back.  I opened the package up tonight and it was a 5D Mark II, not the 1D Mark IV that I sent.  I immediately contacted them and they said they are on it and would contact me back as soon as possible.  This was about 3-4 hours ago.  How upset do you get and how much do you push this so early? 

--- End quote ---

As I responded in the other thread:

Can I firstly offer a deep apology - and then try to put this into perspective.

We currently have around 26,000 - 27,000 used items in our warehouse, and receive literally hundreds of items for evaluation every day.
I guess this is a reflection of the economic times?

We are currently in the process of training 5 new members of staff to be able to deal with the mammoth increase in trade, and sincerely regret that we are not offering the level of attention to customer care that both we - and our customers - have come to expect from us.
If you are still awaiting a response, please cut your waiting time and contact me directly: Helen@adorama.com with your quote number.

Again my apologies, and I look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador

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