.......I sent in my 1D Mark IV just to see what they'd offer, and I didn't like it. So they sent it back. Well, they sent something back. I opened the package up tonight and it was a 5D Mark II, not the 1D Mark IV that I sent. I immediately contacted them and they said they are on it and would contact me back as soon as possible. This was about 3-4 hours ago. How upset do you get and how much do you push this so early?
As I responded in the other thread:
Can I firstly offer a deep apology - and then try to put this into perspective.
We currently have around 26,000 - 27,000 used items in our warehouse, and receive literally hundreds of items for evaluation every day.
I guess this is a reflection of the economic times?
We are currently in the process of training 5 new members of staff to be able to deal with the mammoth increase in trade, and sincerely regret that we are not offering the level of attention to customer care that both we - and our customers - have come to expect from us.
If you are still awaiting a response, please cut your waiting time and contact me directly: Helen@adorama.com
with your quote number.
Again my apologies, and I look forward to hearing from you.
Adorama Camera Customer Service Ambassador