While we don’t use them often, Tamron even goes a step better: they guarantee they’ll have an item fixed 3 days after they receive it (I’ve confirmed this with Pat Simonetti, Director of Tamron Customer Service). If they can’t fix it in a timely fashion, they supply a refurbished or new replacement. I should also mention that when we’ve reported a problem to Tamron or Zeiss, both make inquiries about it, getting all the information they can and passing it on to manufacturing. It’s a pleasant change from “there is no problem, we never have problems.”
Now that's a company that gets customer service and gets that it needs to improve its image.
I'm really looking forward to seeing what the new Tamron 70-200/2.8 VC is like and what other lens they come out with.