MELVILLE, N.Y., April 1, 2014 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the expansion of its service facilities with the opening of a new service and support center in Itasca, Ill. This facility, located just outside of Chicago, will provide comprehensive product repair and maintenance of Canon’s professional products to Cinema, Platinum, and Gold level members of Canon’s Professional Services (CPS) program, and owners of Canon professional broadcast lenses.
The Itasca facility features repair and maintenance operations for Canon’s extensive lineup of professional cameras, including Cinema EOS and EOS Digital SLR cameras, high-definition camcorders, and all of Canon’s lenses, including EF series photography lenses, Cinema lenses and broadcast lenses. Repair operations at the facility include four state-of-the-art camera body and lens adjustment rooms, Canon’s most advanced adjustment and calibration equipment, spare parts inventory, and experienced repair staff.
“The new Itasca Professional Service and Support Center is a testament to the growth and demand of Canon’s professional imaging products and the local support needed for imaging professionals working in or around Chicago,” said Yuichi Ishizuka, president and COO, Canon U.S.A. “We believe in providing industry-leading support where our professional photography, cinema, broadcast and television production customers work so that we can return their products to the original factory condition and operation as quickly as possible.”
The Itasca facility is Canon’s third service facility exclusively available to professional clients, joining the Canon Hollywood Professional Technology & Support Center, located in Hollywood, Calif., and the New York/New Jersey service and support center, located in Ridgefield Park, N.J. These facilities provide local support to key markets and deliver an average in-house repair process time of less than three days.
An advance reservation is required for all service and support requests handled by the Itasca, Hollywood, and Ridgefield Park facilities. Canon Professional Services (CPS) Cinema, Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Non-CPS owners of Cinema EOS, professional video cameras and broadcast lenses can also request an appointment by calling 1 (855) CINE EOS.
Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, Calif., and Newport News, Va.
CPS Cinema and Enterprise CPS Levels are Introduced to Support the Unique Needs of Imaging Professionals
MELVILLE, N.Y., March 19, 2014 – Canon U.S.A. Inc., a leader in digital imaging solutions, announced today that the Canon Professional Services (CPS) program has been expanded and now provides support for all Cinema EOS products. Created over 30 years ago to support professional film photographers, CPS has evolved through the years to keep pace with the changing needs of the modern imaging professional. A new CPS Cinema level has been added to the current Silver, Gold and Platinum levels continuing Canon’s commitment to support professional imaging customers as their needs grow and expand.
CPS Cinema Membership provides members with benefits like maintenance services, which are valuable for filmmakers who use their cinema equipment in all types of elements, repair discounts, and equipment evaluation loans, ideal for cinematographers looking to test out new equipment. In addition, members receive Canon Live Learning discounts, access to a 24/7 Live Exclusive Member Hotline, as well as a range of other benefits. CPS Cinema members receive expedited two-business day turnaround on their registered products at Canon Service and Support centers located in Hollywood, CA, and Ridgefield Park, NJ, with more locations to be added in the future. Additionally, CPS Cinema members can receive on-site Clean & Check Service by trained Canon CPS service and support professionals at select trade shows such as the 2014 National Association of Broadcasters Show (NAB), taking place April 7th-10th at the Las Vegas Convention Center.
From Canon Canada
Canon Canada has launched a new CPS program aimed at students.
Canon’s Student CPS Program is designed to offer an unrivalled level of sales and service support for studying Photographers, Videographers, and New Media Artists. By becoming a member of Student CPS, you will be eligible for a host of real world benefits designed to help and assist post-secondary Visual Arts, Fine Arts, and Applied Arts students in mastering their craft and achieving their career aspirations.
Some of the benefits include
- Access to student-specific pricing discounts on a selection of professional products – view list in Program Details
- Membership-exclusive promotions, discounts and contests
- Subsidized incoming overnight shipping charges ($10) on eligible product. These charges will be added to the repair service charge. Return shipping is free for warranty repairs and a flat $10 fee will be charged for return shipping of out of warranty service.
- Expedited service turnaround target of 6 days
- 20% discount for repair parts and labour for eligible products
Visit Canon Canada’s Student CPS Page
From Canon USA
The staff of CPS strives to provide imaging professionals like you with comprehensive service and support benefits. And we are always looking for opportunities to make the CPS program even better. After careful study and consideration, and with your valuable feedback, we are planning to roll out a number of enhancements and updates to the CPS program. The purpose of this email is to give you a summary of these enhancements and updates, which we anticipate will be effective for all members in two phases: the 4th quarter of 2013 and early 2014 with the introduction of a new CPS Cinema level. Details will be available on the CPS website as these enhancements and updates become available.
Last weeks mention of a 1D Mark V spec list was for the most part dismissed by yours truly. The spec list just seemed too detailed. However, my mind could be changing with new information that has trickled in over the last couple of weeks.
It’s looking more and more like a camera will be announced by Canon in 2011, however it may not be available until the new year.
What I do know
- The next EOS camera will NOT be a 5D Mark III.
- The next EOS camera will probably not be a 1Ds Mark IV. Probably is the key word here, it could change.
- The next EOS camera will not be an APS-C camera.
A new model camera introduced to the lineup, or a replacement of a current camera. I’m currently leaning towards a replacement of the 1D Mark IV.
Line amalgamation of the 1D and 1Ds? Maybe not in the literal sense we’ve been told. However, they could definitely take on the same form factor. By making the Mark V a full frame camera. That would lower production costs, tooling and everything else that comes with sharing parts across camera models.
A Loose 1D Mark V spec list based on multiple pieces of information
- Full Frame
- 16-20mp Range
- Native ISO 51,200
- Dual DIGIC V
- Frame Rate Unknown
- EOS Video Features Unknown.
October 18 coincides with previous mentions of an announcement the third week of October. The rumor last week from DCI also mentions October 18, as does the CPS invite in The Netherlands.
If this is coming in 10 days, I expect to see a lot more info coming my way.
I was told as long as 6 months ago, that the next EOS camera would be a 1D Mark V.
I’m told more and more that Canon will be staggering announcements for the foreseeable future. You’ll see a body, and then a lens a while later, and so on.
I have nothing definitive to report on that topic.