Archive for: cps
MELVILLE, N.Y., April 1, 2014 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the expansion of its service facilities with the opening of a new service and support center in Itasca, Ill. This facility, located just outside of Chicago, will provide comprehensive product repair and maintenance of Canon’s professional products to Cinema, Platinum, and Gold level members of Canon’s Professional Services (CPS) program, and owners of Canon professional broadcast lenses.
The Itasca facility features repair and maintenance operations for Canon’s extensive lineup of professional cameras, including Cinema EOS and EOS Digital SLR cameras, high-definition camcorders, and all of Canon’s lenses, including EF series photography lenses, Cinema lenses and broadcast lenses. Repair operations at the facility include four state-of-the-art camera body and lens adjustment rooms, Canon’s most advanced adjustment and calibration equipment, spare parts inventory, and experienced repair staff.
“The new Itasca Professional Service and Support Center is a testament to the growth and demand of Canon’s professional imaging products and the local support needed for imaging professionals working in or around Chicago,” said Yuichi Ishizuka, president and COO, Canon U.S.A. “We believe in providing industry-leading support where our professional photography, cinema, broadcast and television production customers work so that we can return their products to the original factory condition and operation as quickly as possible.”
The Itasca facility is Canon’s third service facility exclusively available to professional clients, joining the Canon Hollywood Professional Technology & Support Center, located in Hollywood, Calif., and the New York/New Jersey service and support center, located in Ridgefield Park, N.J. These facilities provide local support to key markets and deliver an average in-house repair process time of less than three days.
An advance reservation is required for all service and support requests handled by the Itasca, Hollywood, and Ridgefield Park facilities. Canon Professional Services (CPS) Cinema, Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Non-CPS owners of Cinema EOS, professional video cameras and broadcast lenses can also request an appointment by calling 1 (855) CINE EOS.
Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, Calif., and Newport News, Va.
CPS Cinema and Enterprise CPS Levels are Introduced to Support the Unique Needs of Imaging Professionals
MELVILLE, N.Y., March 19, 2014 - Canon U.S.A. Inc., a leader in digital imaging solutions, announced today that the Canon Professional Services (CPS) program has been expanded and now provides support for all Cinema EOS products. Created over 30 years ago to support professional film photographers, CPS has evolved through the years to keep pace with the changing needs of the modern imaging professional. A new CPS Cinema level has been added to the current Silver, Gold and Platinum levels continuing Canon’s commitment to support professional imaging customers as their needs grow and expand.
CPS Cinema Membership provides members with benefits like maintenance services, which are valuable for filmmakers who use their cinema equipment in all types of elements, repair discounts, and equipment evaluation loans, ideal for cinematographers looking to test out new equipment. In addition, members receive Canon Live Learning discounts, access to a 24/7 Live Exclusive Member Hotline, as well as a range of other benefits. CPS Cinema members receive expedited two-business day turnaround on their registered products at Canon Service and Support centers located in Hollywood, CA, and Ridgefield Park, NJ, with more locations to be added in the future. Additionally, CPS Cinema members can receive on-site Clean & Check Service by trained Canon CPS service and support professionals at select trade shows such as the 2014 National Association of Broadcasters Show (NAB), taking place April 7th-10th at the Las Vegas Convention Center.
“CPS is such an important part of Canon’s award-winning service and support offering. Now with the success and rapid growth of our Cinema EOS products we felt it was time that cinema professionals were also provided with a level of CPS support that is able to address their unique needs,” said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A. “Following in the tradition of exceptional service and support, CPS Cinema enhances our commitment to supporting imaging professionals.”
To become a CPS Cinema member a customer needs to own just one Cinema Zoom lens, or one of the following Cinema EOS cameras: the EOS C300, EOS C500, or EOS-1D C. Members will also receive benefits on all other qualified products entered in their CPS account. Annual membership for CPS Cinema is $1,000.
Cinema Prime lenses and the EOS C100 are now included as qualifying products for CPS Platinum and receive all benefits provided at that membership level.
In order to better serve corporations like newspapers, rental houses, schools and universities, Canon has also developed an Enterprise level of CPS support. Enterprise CPS is a customizable program developed to provide service and support benefits that meet the unique needs of medium-and-large sized companies who own large quantities of Canon imaging products. Customized benefits of Enterprise CPS can include any or all of the benefits of regular CPS membership in addition to on-site maintenance service, expanded product support and more.
After the success at the 2013 NAB Show, Canon’s Professional Services will again be hosting the Canon Hospitality Suite at the 2014 NAB Show. The Canon Hospitality Suite (Room C201) is open to all NAB tradeshow attendees with priority support for CPS Gold, Platinum, Cinema, and Enterprise members. After checking in at the CPS kiosk in the Canon booth C4325, visitors to the suite located just off of the tradeshow floor can experience Canon’s commitment to service and support for the professional imaging community first hand.
Suite visitors will also be able to chat with Canon experts about Canon’s exciting developments in cinema, video and DSLR technology and Canon technical representatives will be on-hand to provide product consultations. Gold, Platinum, Cinema, and Enterprise CPS members can take advantage of the complimentary onsite Clean & Check Service (limited to two Canon DSLR bodies or lenses or one Cinema product or XF professional video camcorder currently registered to your CPS membership account). Show attendees will also have the opportunity to sign up for Canon CPS membership. Product serial numbers for qualifying CPS equipment will be needed in order to process on-site membership applications.
For details and additional information on the new CPS Cinema and Enterprise CPS membership levels, as well as other CPS programs, or to see a comprehensive list of all qualifying Cinema products please visit the CPS web page at: www.cps.usa.canon.com.
From Canon Canada
Canon Canada has launched a new CPS program aimed at students.
Canon’s Student CPS Program is designed to offer an unrivalled level of sales and service support for studying Photographers, Videographers, and New Media Artists. By becoming a member of Student CPS, you will be eligible for a host of real world benefits designed to help and assist post-secondary Visual Arts, Fine Arts, and Applied Arts students in mastering their craft and achieving their career aspirations.
Some of the benefits include
- Access to student-specific pricing discounts on a selection of professional products – view list in Program Details
- Membership-exclusive promotions, discounts and contests
- Subsidized incoming overnight shipping charges ($10) on eligible product. These charges will be added to the repair service charge. Return shipping is free for warranty repairs and a flat $10 fee will be charged for return shipping of out of warranty service.
- Expedited service turnaround target of 6 days
- 20% discount for repair parts and labour for eligible products
Visit Canon Canada’s Student CPS Page
From Canon USA
The staff of CPS strives to provide imaging professionals like you with comprehensive service and support benefits. And we are always looking for opportunities to make the CPS program even better. After careful study and consideration, and with your valuable feedback, we are planning to roll out a number of enhancements and updates to the CPS program. The purpose of this email is to give you a summary of these enhancements and updates, which we anticipate will be effective for all members in two phases: the 4th quarter of 2013 and early 2014 with the introduction of a new CPS Cinema level. Details will be available on the CPS website as these enhancements and updates become available.
The program updates and enhancements are as follows:
We are renaming the Clean & Check process to Canon Maintenance Service (CMS) and eliminating the paper voucher. The number of items that may be sent in for CMS is being increased for eligible CPS members. Platinum members will be able to send 10 eligible items and Gold members will be able to send 5 eligible items, during each membership year. The number of items sent in for CMS will be tracked by Canon internally.
Based on your feedback, we are shortening the period for each evaluation loan from two weeks to one week. This will also have the effect of increasing the total amount of equipment available for evaluation loans to eligible members.
In an effort to concentrate our efforts on our core professional members, we will no longer include the EOS 60D camera and future successor model cameras as qualifying equipment for any level. However, owners of such equipment will still be eligible to receive repair benefits covered by the program.
In early 2014, the Cinema EOS C100 camera and all Cinema Prime Lenses will be added as qualifying equipment to the CPS Gold and Platinum membership levels. And we are planning to launch a new CPS Cinema level tailored to owners of other Cinema EOS cameras and lenses.
In an effort to balance program benefits, we are adjusting the repair discounts from their current levels. Therefore, repair discounts are being changed to 30% for Platinum level members and 20% for Gold level members. Also, there will be a cap on the number of annual repairs to which the discount can be applied, Gold level members can receive the repair discount on a maximum of 10 eligible items and Platinum level members can receive the repair discount on a maximum of 15 eligible items.
The annual fee for Platinum membership will be reduced from $500 to $300. All current Platinum members will automatically receive a free six-month membership extension compliments of Canon (eligible members will be contacted with further details separately at a later date). The annual fee for the Gold membership level will remain at $100, and the Silver membership level will remain free to qualified professionals.
For organizations with large amounts of eligible Canon equipment and/or large photography staff, we are launching Enterprise CPS, which is designed to suit the needs of medium to large size organizations like newspapers, photo studios, rental houses, etc. In addition to some of the traditional CPS benefits, Enterprise CPS clients can receive benefits like on-site equipment maintenance, higher repair caps and streamlined billing. The details of this new program will be provided at a later date.
We have also increased our support of the professional imaging market in less direct, but significant ways. For example, you may have noticed that, during 2013, CPS increased the number of major sporting events, training workshops, and trade shows where on-site support is provided to eligible CPS members. These events are an important way for us to support and communicate with our members.
We recently opened two new service facilities, one in Hollywood, CA and another in Ridgefield Park, NJ just outside of New York City. These two new facilities are available to CPS Gold and Platinum level members (as well as our broadcast/cinema professionals). An advance reservation is required for all service and support requests handled by the Hollywood and Ridgefield Park facilities. CPS Gold and Platinum members requesting support should call the CPS hotline at 1 (888) CPS-4540 to make a reservation. And we are currently planning to open a third service facility that will support the Chicago market later this year. All with the goal of bringing Canon’s award-winning repair and maintenance services closer to our CPS members.
Although the CPS program is changing in some significant ways, some aspects of CPS member support are not going to change: our unwavering commitment to speed and quality, as well as acting on your repair and maintenance requests with repair turnaround times of two business days for Platinum members and three business days for Gold members, as more fully described in the program terms and conditions. Temporary loaners while products are in for repair will continue to be available per the terms and conditions of the various membership levels. And dedicated, priority support will still be available for CPS members via phone or email, 24 hours a day, 7 days a week.
These enhancements will be rolled out via e-mail communications to our members, detailing the specific changes by membership level, effective date and describing new programs like Enterprise CPS and CPS Cinema. Ensuring your smooth transition to these new benefits is very important so we want to hear from you if you have any questions.
We are honored to have the opportunity to help you achieve success in your imaging pursuits and to support your passion for image-making. Thank you again for trusting Canon with supporting your business.
Last weeks mention of a 1D Mark V spec list was for the most part dismissed by yours truly. The spec list just seemed too detailed. However, my mind could be changing with new information that has trickled in over the last couple of weeks.
It’s looking more and more like a camera will be announced by Canon in 2011, however it may not be available until the new year.
What I do know
- The next EOS camera will NOT be a 5D Mark III.
- The next EOS camera will probably not be a 1Ds Mark IV. Probably is the key word here, it could change.
- The next EOS camera will not be an APS-C camera.
A new model camera introduced to the lineup, or a replacement of a current camera. I’m currently leaning towards a replacement of the 1D Mark IV.
Line amalgamation of the 1D and 1Ds? Maybe not in the literal sense we’ve been told. However, they could definitely take on the same form factor. By making the Mark V a full frame camera. That would lower production costs, tooling and everything else that comes with sharing parts across camera models.
A Loose 1D Mark V spec list based on multiple pieces of information
- Full Frame
- 16-20mp Range
- Native ISO 51,200
- Dual DIGIC V
- Frame Rate Unknown
- EOS Video Features Unknown.
October 18 coincides with previous mentions of an announcement the third week of October. The rumor last week from DCI also mentions October 18, as does the CPS invite in The Netherlands.
If this is coming in 10 days, I expect to see a lot more info coming my way.
I was told as long as 6 months ago, that the next EOS camera would be a 1D Mark V.
I’m told more and more that Canon will be staggering announcements for the foreseeable future. You’ll see a body, and then a lens a while later, and so on.
I have nothing definitive to report on that topic.
Received word and scans of an invite for an event on October 18, 2011 in The Netherlands.
No mention of what might be the reason for the event.
There has been mention in the past of an announcement the 3rd week of October. I’ll have more information soon.
This is an official statement from Canon USA CPS
We at Canon extend our heartfelt condolences to all those affected by the March 11 Japan earthquake, along with their families and loved ones. We pray for the safety of everyone in affected areas and hope that the region will soon complete the rebuilding and healing process.
Immediately following the earthquake, Canon Inc. launched recovery activities spanning development, production, and sales operations through a collective effort across the Canon group.
Currently, Canon USA has appropriate inventories of most service parts, and CPS repair operations are functioning normally. However, in the near future, certain camera and video service parts may become temporarily unavailable pending recovery efforts. If this occurs, it may be difficult to repair products within the standard CPS timeframes (for each member level). Additionally, loaner equipment may become unavailable as a result of increased demand.
Please accept our sincere apologies for this inconvenience and be assured that we will continue to use our best efforts to give your repairs our highest priority according to your membership level. In the event a repair cannot be completed in a timely manner due to lack of parts, we will work as necessary with affected members on an individual basis.
We will continue to evaluate our inventory and production situation and ask for your patience and understanding during this trying time. We at Canon truly value our relationship with you and we are working hard to minimize the impact of this disaster on our customers.
thanks Jeff and Rich
Canon Canada has done what we knew was coming. They have redone the CPS program to come more inline with the USA and European programs.