From Canon USA
Thank you for using Canon products.
The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.
Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced.
The front rubber grips of some EOS REBEL T4i units produced in certain lots between May 31st through June 27th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the white substance is zinc bis (N,N’-dimethyldithiocarbamate).
Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.
Some EOS Rebel T4i digital SLR cameras produced from May 31 through June 27, 2012 may be affected.
You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1″ please follow the procedure below. If the sixth digit of the serial number is “2″ or higher, your camera is not affected.
We have added new serial numbers to our system since this Product Advisory was first posted on July 13, 2012. Please enter the serial number of your camera on our website, following the directions below, to determine if your camera needs to be returned to Canon USA for repair. Because the website has been updated, even if you checked your serial number on our website prior to August 1st, please check it again.
Go here to see if you’re affected by this recall.
LensRentals.com has received their first shipment of fixed 5D Mark III bodies. They did what any of us would have done, they disassembled one to see what the fix was. It turns out the fix is two pieces of black tape. I actually joked with a friend that the fix would be “some kind of tape job”. This sort of thing is pretty normal inside electronics, so don’t be worried about tape coming off and that sort of thing. I have seen entire modules held in place by tape inside cameras.
5D Mark III Before the "Fix"
5D Mark III After the "Fix"
If the fix works, who cares how they did it. :)
From Canon Singapore
Perhaps some good news, though I would still not treat this as 100% until we see the official response to the “light leak issue”.
From Ong Khiaw Seng from Canon Singapore
With reference to your question on whether Canon Singapore will recall the EOS 5D MK III due to the light leak issue, we wish to inform you that we will not. However we will contact you later this month to rectify this issue. Please leave us your contact number for our Service team to contact you.
Here’s hoping the above remains true.
There’s some news out there now, that some LCD covers on the top of 5D Mark IIIs differ from others. Some being quite stiff, others being flexible.
You can see the discussion at FredMiranda. http://www.fredmiranda.com/forum/topic/1104080/4
We have confirmed new firmware for the 5D Mark III that addresses a few issues is coming very soon. Cameras could get held back for this reason. The firmware will for sure address the 200 f/2L IS and 800 f/5.6L IS issues.
I changed the title of this post from “recall” to “stock delayed”.
Lots more information is rolling in about this. Two of the retailers are BuyDig and Beach Camera which are one in the same. The story coming from them is the cameras have been held back “in case a recall is necessary”. However there is no mention as to why. The word “recall” may be the wrong word to describe the experience the retailer and customer had.
Canon Digital Photo Professional to blame?
Another theory I have heard is a new version DPP is coming out next week to address the issues with it and the 5D Mark III RAW files, and the cameras are being held back to get the new version into the boxes. We reported the issue with DPP last week.
I do NOT want to start a firestorm
I have received various reports of 5D Mark III shipments to retailers being cancelled. Retailers in the USA have told various preorder buyers that the cameras have been “recalled” and that an announcement would come next week.
I have no idea at this moment if this is true, or what the rumoured “recall” is about. Its out there on other message boards, so I have to post it here.
Please wait for an official announcement before treating this as fact. I have asked a few other retailers in Canada if they have heard anything, and for the moment the answer is “no”. Again, I have received the same story from 3 USA retailers and their customers.
There are 3 possibilities with this one.
- Retailers are being misquoted or the wrong use of the word “recall”
- The cameras are getting a firmware update before being released
- There is a hardware issue that needs to be resolved.
More info coming soon I’m sure.
This is probably what I was being told when an 18-200 II was mentioned.
So for the 8 people that own this lens (Sorry Canon), you can get it fixed for free.
22 February 2011
To: Users of the EF-S 18-200mm f/3.5-5.6 IS interchangeable lens for Digital SLR Cameras
Thank you for using Canon products.
We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.
We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
There are cases in which the zoom barrel gets stuck and stops moving during zoom operation.
Digital SLR camera interchangeable lens “EF-S 18-200mm f/3.5-5.6 IS” Serial Numbers 450ｘｘｘｘｘｘｘ to 631ｘｘｘｘｘｘｘ
The products with this phenomenon will be inspected and repaired free-of-charge. If you own one of the affected products, please contact our customer service hotline. We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue. Our free repair service will start on 22 February 2011.