Archive for: service advisory

Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X

Canon Service Advisory Emails Sent for 5D Mark III & EOS-1D X

Official Service Advisory Notice
This service notification e-mail contains important information about your EOS 5D Mark III Digital SLR/EOS-1D X Digital SLR Camera. Please note that product service announcement e-mails contain advisory or informational content that may be critical to the proper operation of your product, including safety, update, and instructional messages. Please carefully review the information in this e-mail as it relates to your Canon product.

Thank you for using Canon products.

Affected Products

  • EOS 5D Mark III Digital SLR Camera
  • EOS-1D X Digital SLR Camera

Details
Depending upon the shooting conditions, it may take slightly longer for the EOS 5D Mark III and EOS-1D X digital SLR cameras to acquire focus when using the Speedlite’s AF Assist Beam, compared with that of the EOS 5D Mark II and EOS-1D Mark IV digital SLR cameras using the Speedlite’s AF Assist Beam.

We are developing a solution to enhance the focusing feature for the EOS 5D Mark III and EOS-1D X and plan to release a firmware update based on following estimated schedule:

  • EOS 5D Mark III: (estimated) Late April, 2013
  • EOS-1D X: (estimated) Late May, 2013

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Canon EOS 5D Mark III $3149 | Canon EOS-1D X $6728

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Canon EOS 6D Service Advisory

Canon EOS 6D Service Advisory

From Canon USA:
Thank you for using Canon products.

Phenomenon
We have identified a phenomenon which prevents movie files shot using Canon EOS 6D Digital SLR Cameras from being played back on YouTube.

Affected Product
EOS 6D Digital SLR Camera

Support

  • While we continue to investigate this phenomenon, please follow the instructions outlined below to upload Canon EOS 6D movie files to YouTube. After our investigation is complete, we will make an update to this announcement.
  • Download the movie file(s) from the EOS 6D camera to your computer.
  • Start ImageBrowser EX, an application bundled with the EOS 6D.
  • After selecting the movie file(s) to be uploaded, select [Edit Movies] in the [Edit] tab from the menu bar of ImageBrowser EX.
  • “MovieEdit Task” will start. Save the movie using the [Save] menu on the screen.
  • Upload the saved movie to YouTube.

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Service Advisory: Canon EOS-1D X f/8 Autofocus Issue, Download Firmware Fix

Service Advisory: Canon EOS-1D X f/8 Autofocus Issue, Download Firmware Fix

From Canon USA
It has been confirmed that auto-focusing may not function at f/8 aperture on some Canon EOS-1D X Digital SLR Cameras with firmware Ver. 1.1.1. We offer our most sincere apologies to customers using this product who have been inconvenienced by this issue. The support measures for this phenomenon are described below.

Phenomenon
Firmware Ver. 1.1.1 enabled the center AF point to autofocus when the camera is used with lens/extender combinations whose combined maximum aperture is f/8. On some of the cameras with firmware Ver. 1.1.1, auto-focusing does not function at f/8 aperture. *This phenomenon does not occur with a camera which firmware has been updated by a user, or by Canon service center.

Affected Product
Canon EOS-1D X Digital SLR Cameras with the sixth digit from the left in the body number (serial number) is 4 or 5 are affected.

Example: Body No. xxxxx4xxxxxx or xxxxx5xxxxxx

*Even if the sixth digit from the left in the body number (serial number) is 4 or 5, the following cameras are not affected units.

*Look for a white dot in the battery compartment

Support
Overwriting the firmware activates auto-focusing at f/8 aperture. To accomplish this, please download the firmware Ver. 1.1.1 available for download from Canon Web site, and overwrite the firmware of the camera.

Source: [TDP]

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Canon EOS Rebel T4i/650D Service Advisory

Canon EOS Rebel T4i/650D Service Advisory

Here we go again…
Thank you for using Canon products.

The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) may change color (turn white) after a short period of time. Customer support for this phenomenon is described below.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced.

Phenomenon
The front rubber grips of some EOS REBEL T4i units produced in certain lots during the sixteen-day period between May 31st through June 15th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the substance zinc bis (N,N’-dimethyldithiocarbamate) is what causes the rubber surface to turn white.

Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.

Affected Product
Some EOS Rebel T4i digital SLR cameras produced from May 31 through June 15 may be affected.

You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is “1″ please follow the procedure below. If the sixth digit of the serial number is “2″ or higher, your camera is not affected.

Procedure:
1) Click on the link below to enter your serial number.

2) Enter the 12-digit serial number (reference the image below) from your camera then click the Submit button

3) One of the following messages will appear.

· “Your camera is NOT affected” ? No further action is required

· “Your camera is affected” ? Please see the Support section below

Click here to enter your serial number (hint: read this instruction before opening that page)

Caution on Use
The amount of zinc bis (N,N’-dimethyldithiocarbamate) detected during our testing was minimal. While Canon has not received any reports of injury or allergic reactions, depending on one’s health and physical condition, in rare cases when this substance comes into contact with skin, allergic skin reactions* may develop. In addition, if eyes are rubbed after contact with the substance, symptoms, such as red eyes, may develop.

As a precautionary measure, thoroughly wash your hands with water if they have come in contact with the rubber grips that have turned white. (If any medical symptoms develop, please consult your physician immediately.)

*Please note that the occurrence of allergic skin reactions depend on the target substance, length of contact with the target substance, one’s health and physical conditions, and sensitivity of one’s skin structure, and not everyone will be affected by allergic symptoms.

Support
Preparations are underway to provide free repair service for affected cameras by replacement of the rubber grips. Once this repair service is available (ETA of mid July 2012), we will post an update on our web site and also notify registered users via email. Please register your EOS Rebel T4i, so that we can inform you via email when the free repair service will commence.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations

Canon U.S.A., Inc.

 


Canon PowerShot S100 Product Advisory

Canon PowerShot S100 Product Advisory

Canon has issued a product advisory on the Canon PowerShot S100
It has been confirmed that some PowerShot S100 digital cameras encounter a lens error caused by a disconnected part inside the camera. This announcement conveys the details of the issue and Canon’s service policy for affected cameras.

Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who have been inconvenienced.

Phenomenon
Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.

Affected Product
Some PowerShot S100 Digital Cameras within the following serial number range:

The first and second digits of the camera’s serial number are any number from”29″ through”41.”

For example: ”29xxxxxxxxxx”,  “30xxxxxxxxxx”………”41xxxxxxxxxx”

(The [x] characters shown above represent the remaining characters of the product’s serial number.)

Official Release

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Canon EF 200 f/2L IS & EF 800 f/5.6L IS Service Notice

Canon EF 200 f/2L IS & EF 800 f/5.6L IS Service Notice

From Canon USA
To Users of the EF200mm f/2L IS USM and EF800mm f/5.6L IS USM Lenses with the Canon EOS 5D Mark III Digital SLR Camera.

Thank you for using Canon products.

We have confirmed that when the EF200mm f/2L IS USM and some units of the EF800mm f/5.6L IS USM lenses are used with the Canon EOS 5D Mark III Digital SLR Camera, the Lenses may emit an abnormal noise.

The Canon EOS 5D Mark III Digital SLR Camera does not need to be repaired as a result of this phenomenon.

The support measures for this phenomenon have been decided and they are as described below.

Phenomenon
If either of the lenses is attached to the camera with the Image Stabilizer switch on the lenses set to ON, the Image Stabilizer will synchronize with the autofocusing (AF) function and an abnormal noise may occur. This abnormal noise does not affect captured images.

This phenomenon only occurs when the camera is used with either of the lenses, and does not occur when the camera is used with other lenses.

Affected Products

  • EF200mm f/2L IS USM Lens
  • EF800mm f/5.6L IS USM Lens

*This phenomenon does not occur with cameras other than the EOS 5D Mark III.

*If the fifth and sixth digit of the six-digit alphanumeric number that is imprinted on the lens mount of the above EF lenses is of any of the following numbers, the lens is affected.

  • EF200mm f/2L IS USM: If the fifth and sixth digit is 00, 01, or 02.
  • EF800mm f/5.6L IS USM:If the fifth and sixth digit is 00, 01, 02, 03, 04, 05, or 06.

How to Identify Affected Products:
Please check the six-digit alphanumeric number as indicated in the image below.

Support
The Canon lenses affected by this phenomenon will be inspected and repaired free of charge starting from May 21, 2012. If you own one of the affected lenses, please contact our Customer Support Center.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you,

Customer Support Operations

Canon U.S.A., Inc

What if you’re not in the USA?
Other countries should follow suit shortly.

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Canon EOS 5D Mark III Product Advisory

Canon EOS 5D Mark III Product Advisory

To Users of the Canon EOS 5D Mark III Digital SLR Camera
Thank you for using Canon products.

The phenomenon described below has been confirmed when using the Canon EOS 5D Mark III Digital SLR Camera.

Canon is now examining the countermeasures and once the countermeasures are decided, we will post the information on our Web site.

Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel.

Affected Product
Canon EOS 5D Mark III Digital SLR Camera

Support
Once the preparations are complete, we will be making an announcement on our Web site.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Source: [CUSA]

thanks Ken

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EF-S 18-200 f/3.5-5.6 IS Service Advisory

EF-S 18-200 f/3.5-5.6 IS Service Advisory

This is probably what I was being told when an 18-200 II was mentioned.

So for the 8 people that own this lens (Sorry Canon), you can get it fixed for free.

22 February 2011

To: Users of the EF-S 18-200mm f/3.5-5.6 IS interchangeable lens for Digital SLR Cameras

Thank you for using Canon products.

We have discovered that some EF-S 18-200mm f/3.5-5.6 IS lens products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
There are cases in which the zoom barrel gets stuck and stops moving during zoom operation.

Affected Product
Digital SLR camera interchangeable lens “EF-S 18-200mm f/3.5-5.6 IS” Serial Numbers 450xxxxxxx to 631xxxxxxx

User Support
The products with this phenomenon will be inspected and repaired free-of-charge. If you own one of the affected products, please contact our customer service hotline. We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue. Our free repair service will start on 22 February 2011.

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