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Notice Regarding the Phenomenon of Skipped Frames in Footage Recorded in Slow Motion on the EOS C300 Mark II Digital Cinema Camera
Thank you for using Canon products.
We have become aware that there may be cases of skipped frames in footage recorded in slow motion on the EOS C300 Mark II Digital Cinema Camera. Customer support for this phenomenon is described below.
We would like to offer our sincere apologies to users for the inconvenience caused by this phenomenon. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence.
Except as provided below, footage recorded in slow motion in Slow & Fast Motion Recording Mode, in 4K and 2K/HD, and at all frame rates, may have skipped frames.
This phenomenon does not occur for slow motion recording at the following settings: 2K/HD recording at 59.94P & 50.00P frame rates.
EOS C300 Mark II Digital Cinema Camera. Cameras with firmware version 126.96.36.199.00 are affected.
The camera’s firmware version can be checked from [System Setup] on the menu.
Press the MENU button, then select [System Setup] > [Firmware] > [Camera].
We are planning to release new firmware that incorporates a fix for this phenomenon in early November.
Once the new firmware is ready, we will make an announcement on our website. If you wish to use the slow motion recording function before that time, please contact the Canon Service Center.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
If you have not already done so, please register your Canon C300 Mark II Digital Cinema Camera. By registering, we will be able to notify you via email about future service upgrades.