Canon USA has updated their refurbished inventory, included select RF lenses

dolina · Jan 14, 2021

If these prices includes free shippign then great.

dwarven · Jan 14, 2021

One question for a Canon newb, can you usually add refurbished products to your CPS account?

slclick · Jan 14, 2021

dwarven said:
One question for a Canon newb, can you usually add refurbished products to your CPS account?

Yes

johnl33 · Jan 14, 2021

Just called Canon to check on my backorder of this lens from last month. I was told that current backorder status is 15 copies so it appears that only one is available to release.

Tahoejr · Jan 14, 2021

Interesting that Canon is no longer offering the incremental 15% discount on these. I picked up the RF 70-200 in December for $2065 + tax with free expedited shipping.

SteveC · Jan 14, 2021

dwarven said:
One question for a Canon newb, can you usually add refurbished products to your CPS account?

Wow, I just looked and I actually qualify for platinum level!

tlphoto · Jan 14, 2021

I ordered the RF 70-200 on December 13th and have yet to receive it.

David the street guy · Jan 14, 2021

Does anyone know why there are never (or almost never) any refurbished lenses or cameras on Canon's canadian web site?

michoristo · Jan 14, 2021

the 70-200 new is cheaper elsewhere if u are willing to go grey market

LeBlobe · Jan 14, 2021

David the street guy said:
Does anyone know why there are never (or almost never) any refurbished lenses or cameras on Canon's canadian web site?

I think they dont sell refurbished in Canada , just saw few open boxes things or damaged box , they call it clearance sales. I only been looking for few months. Someone else could confirm?
edit: theres a refurbished page but it seems always empty.

slclick · Jan 14, 2021

LeBlobe said:
I think they dont sell refurbished in Canada , just saw few open boxes things or damaged box , they call it clearance sales. I only been looking for few months. Someone else could confirm?
edit: theres a refurbished page but it seems always empty.

Akin to Fujifilm selling refurbs in the UK but not in US, we can't all win all of the time.

NorthernNovice · Jan 15, 2021

LeBlobe said:
I think they dont sell refurbished in Canada , just saw few open boxes things or damaged box , they call it clearance sales. I only been looking for few months. Someone else could confirm?
edit: theres a refurbished page but it seems always empty.

Same experience when I have looked. I don't look constantly though.

jim · Jan 16, 2021

dwarven said:
One question for a Canon newb, can you usually add refurbished products to your CPS account?

Yes

-pekr- · Jan 16, 2021

Isn't it too soon for the RF lens to get ... refurbished?

SteveC · Jan 16, 2021

-pekr- said:
Isn't it too soon for the RF lens to get ... refurbished?

Why should it be?

If someone buys a kit and returns it a couple of weeks later, it gets refurbished. Any lens that has been out for more than a month or so probably has some refurbs already.

That's how I got my RF 24-105 f/4 L, as part of an RP refurb kit.

rocknrory · Jan 16, 2021

Canon's refurbished system is bad. They claim lenses are "In Stock", when in reality they are back-ordered. They don't notify you about it either. The phone wait times are long, and the customer service employee didn't have the slightest care for me mentioning their broken system.

slclick · Jan 16, 2021

I would never think of a refurb as being back ordered. More like they have a poor inventory control software system that needs an update. Myself I have had nothing but top notch service when I have phoned in. Courteous and professional. YMMV but perhaps they do not respond well to a negative approach, who would? The Refurbs are about being patient and understanding, not to look at it with expectations of being something like shopping at B&H.

rocknrory · Jan 16, 2021

slclick said:
I would never think of a refurb as being back ordered. More like they have a poor inventory control software system that needs an update. Myself I have had nothing but top notch service when I have phoned in. Courteous and professional. YMMV but perhaps they do not respond well to a negative approach, who would? The Refurbs are about being patient and understanding, not to look at it with expectations of being something like shopping at B&H.

A profession customer service rep can handle mild and moderate complaints, and will share sympathy and agreement with the customer, as long as they aren't being rude. The person I dealt with wasn't good at their job. Their software sucks, considering a corporation of their size. Canon HQ's customer service here in Los Angeles is top notch. I expect more.

SteveC · Jan 17, 2021

rocknrory said:
A profession customer service rep can handle mild and moderate complaints, and will share sympathy and agreement with the customer, as long as they aren't being rude. The person I dealt with wasn't good at their job. Their software sucks, considering a corporation of their size. Canon HQ's customer service here in Los Angeles is top notch. I expect more.

The approach I took was to ask them what "processing" meant (it came out of back ordered then remained in "processing" for two weeks). They obviously knew the answer to that; but instead of telling me they actually investigated and discovered that there was some glitch in the system that left boxed Refurbs that had formerly been backordered sitting and waiting to be shipped--forever, apparently, if no one intervened.

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