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MELVILLE, N.Y., April 1, 2014 – Canon U.S.A., Inc., a leader in digital imaging solutions, today announced the expansion of its service facilities with the opening of a new service and support center in Itasca, Ill. This facility, located just outside of Chicago, will provide comprehensive product repair and maintenance of Canon’s professional products to Cinema, Platinum, and Gold level members of Canon’s Professional Services (CPS) program, and owners of Canon professional broadcast lenses.
The Itasca facility features repair and maintenance operations for Canon’s extensive lineup of professional cameras, including Cinema EOS and EOS Digital SLR cameras, high-definition camcorders, and all of Canon’s lenses, including EF series photography lenses, Cinema lenses and broadcast lenses. Repair operations at the facility include four state-of-the-art camera body and lens adjustment rooms, Canon’s most advanced adjustment and calibration equipment, spare parts inventory, and experienced repair staff.
“The new Itasca Professional Service and Support Center is a testament to the growth and demand of Canon’s professional imaging products and the local support needed for imaging professionals working in or around Chicago,” said Yuichi Ishizuka, president and COO, Canon U.S.A. “We believe in providing industry-leading support where our professional photography, cinema, broadcast and television production customers work so that we can return their products to the original factory condition and operation as quickly as possible.”
The Itasca facility is Canon’s third service facility exclusively available to professional clients, joining the Canon Hollywood Professional Technology & Support Center, located in Hollywood, Calif., and the New York/New Jersey service and support center, located in Ridgefield Park, N.J. These facilities provide local support to key markets and deliver an average in-house repair process time of less than three days.
An advance reservation is required for all service and support requests handled by the Itasca, Hollywood, and Ridgefield Park facilities. Canon Professional Services (CPS) Cinema, Platinum and Gold level members can make a reservation via the CPS hotline by calling 1 (888) CPS-4540. Non-CPS owners of Cinema EOS, professional video cameras and broadcast lenses can also request an appointment by calling 1 (855) CINE EOS.
Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J., Irvine, Calif., and Newport News, Va.