Canon Firmware

Firmware: Canon RF 70-200mm f/2.8L IS USM v1.1.1

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Canon has released new firmware for the Canon RF 70-200mm f/2.8L IS USM. It’s a minor update and but likely worthwhile to prevent any issues on future shoots.

Firmware Version 1.1.1 incorporates the following fix:

  1. Fixes an issue, in which, in rare instances, “Err60” is displayed if zoom operations are performed when the camera is started.

Download firmware v1.1.1 for the Canon RF 70-200mm f/2.8L IS USM

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1D4

EOS M6 Mark II
Jun 5, 2020
89
159
I posted in multiple forums including this one about my RF 70-200 2.8 Err 60 woes, but no one else seemed to have the same issue. Had many discussions with Canon support and sent it into Canon twice and they couldn't reproduce it either time. I finally feel vindicated.
 
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pixel8foto

EOS M6 Mark II
Jan 27, 2015
65
19
UK
www.joelgoodman.net
I posted in multiple forums including this one about my RF 70-200 2.8 Err 60 woes, but no one else seemed to have the same issue. Had many discussions with Canon support and sent it into Canon twice and they couldn't reproduce it either time. I finally feel vindicated.
Pls post back with your experience of this upgrade.
 

1D4

EOS M6 Mark II
Jun 5, 2020
89
159
Pls post back with your experience of this upgrade.

Will do, but I'm guessing I'll be unlikely to have the issue for a while if it ever comes back. At first, the issue was happening about once every 2 weeks. Then after I sent it into Canon, I didn't get another Err 60 for a full 6 months. Sent it in again, and didn't get another error after it. Not sure what "zoom operations are performed" means, but I'm guessing it means if the zoom ring moves when the camera is started, because the Err 60s would only happen when I first turned on the R5. So I'm guessing I might have twisted the zoom ring a tiny bit as I turned on the camera and raised the camera to my eye.
 

rawshooter

I'm New Here
Dec 19, 2014
22
17
Ha, I actually had that occasionally, nice to know its nothing serious.

Just tried to reproduce it 4 times before the update with but couldn't force that error. Still seems to be random.
 
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rawshooter

I'm New Here
Dec 19, 2014
22
17
So I'm guessing I might have twisted the zoom ring a tiny bit as I turned on the camera and raised the camera to my eye.
If you held it down while turning it on it could have "zoomed" by it's own weight, that lens needs a zoom lock when carrying.
 

entoman

wildlife photography
May 8, 2015
1,191
1,433
UK
My r5s frequently lock up in use with this lens specifically, requiring a battery pull to reset. I don't think this is the fix.
Multiple people including myself have reported lockups such as you describe, but they seem to be completely random, as they've occurred with various lenses, and with multiple different camera settings. FWIW, I've had periodic lockups when using EF 100-400mm and RF 100-500mm, when shooting short RAW bursts with animal-eye AF enabled, and it's happened with mechanical, EFCS and electronic shutter. I use the fastest Delkin and SanDisk CFE-B cards. So far, I haven't had lockups when shooting JPEG bursts.

Even with the camera on default settings, with no custom button changes, some people experience lockups. What is even stranger is that some people (perhaps the majority, who knows?) have never experienced a lockup.

Canon are obviously fully aware of the issue, and are undoubtedly still striving to find out what causes the problems, but I fear that they'll never uncover the cause - it's just something that unfortunate owners will have to live with.

I'd suggest that anyone who buys *any* new camera thoroughly tests it as soon as they get it, and if found faulty in any way, they demand an immediate refund or replacement - in the UK and most other countries there is a statutory "cooling down period" after a sale, in which goods can be returned to the seller. Don't allow yourself to be fobbed off with excuses by the retailer - you are entitled to a refund or replacement if goods are faulty.

... and if it's any consolation, it isn't only the R5 which suffers from random freezes - I've read several reports of exactly the same thing happening with the Sony a7iv (with Sony glass) and I know someone personally who has returned his Nikon Z9 because of inexplicable random freezes. It's virtually impossible for any manufacturer to fully test every possible combination of camera settings, lenses, memory cards and shooting conditions.
 
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1D4

EOS M6 Mark II
Jun 5, 2020
89
159
If you held it down while turning it on it could have "zoomed" by it's own weight, that lens needs a zoom lock when carrying.

Yes, I thought about that as well, although I normally keep a firm grip on it when lifting it to prevent gravity from extending the lens. Just glad it has finally happened to enough people that Canon investigated it more. I did try twisting the zoom ring while turning on the R5 before I updated the firmware, and it didn't trigger the error. It only happened in the real world, and of course with Murphy's Law, at the worst times, causing me to miss photo ops I traveled hours for :cautious:
 
I shoot a ton of weddings and came to the RF Big White from the EF Little White, 70-200L ƒ4 IS mkII. The RF seems to struggle in full light acquiring subjects compared to the legacy (slower) lens. I've run through several AF tweaks but nothing fixes it.

Anyone else experience a noticeable lack of "latching on" to moving humans?

None of my other lenses do it ... RF15-35, RF24-70, RF 85L, RF 85 Macro, EF 35L II, EF 135L
 

SHAMwow

EOS R5
CR Pro
Sep 7, 2020
106
169
Had this issue a lot because I carry sling style at my waist. Kind of irritates me how easily it extends under its own weight, but I guess that's just a tradeoff.